En savoir plus sur Aspect Unified IP

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022.
Aspect Unified IP Logiciel - 1

Aspect Unified IP - Prix

Aspect Unified IP n'est pas disponible en version gratuite.

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Aspect Unified IP - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,0
Fonctionnalités
4,1
Simplicité
4,2
Support client
4,1
Tim
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

5
Publié le 25/04/2018

Very easy to use, uptime is outstanding, flows, well.

Avantages

My agents find it very easy to use, we are very rarely down, it functions well with our CIS system, and it is easy to use.

Inconvénients

I really can't think of any for our use. I have given this some serious thought, and cant really think of any.

Réponse de Aspect Software

Tim - thank you for your review of Aspect Unified IP. We love hearing the positive feedback and are so pleased that the system is working well for you. We will send this feedback to our internal teams for review. Thanks again! -The Aspect Team

Répondu le 26/04/2018
Gregorio
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
3
Support client
4

4
Publié le 10/09/2022

Pretty solid but a little complicated!

We moved from another Predicte dialer that not allows us to increase the number of available stations and teams. So, Aspect helps us to business growth.

Avantages

Great variety of features with a very big variety of reports to run a contact center and follow-up teams.

Inconvénients

The interface could be better, it's a little old and unfriendly to view, even though, it's really solid and good software.

Utilisateur vérifié
  • Secteur d'activité : Hôpitaux et soins de santé
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
3
Support client
5

3
Publié le 22/06/2018

Great Idea but Always Glitching

Avantages

We started using this software about 6 months ago at work, and I love the layout and features this software has to offer. I did have to reach out to customer service because I was trying to find an option and was having trouble understanding how to get to it, and they were extremely helpful and courteous.

Inconvénients

Glitching often and takes a long time to load all features. Being in a call center we are always on our toes with incoming calls so we need software that is going to be quick without lagging or glitches, but I see this happening every day with this software.

Réponse de Aspect Software

Thank you for taking the time to review Aspect Unified IP. We are glad to hear that you love the layout and features, and also appreciate your feedback on the glitches. The solution is usually reliable and the glitches may be due to many factors, some of which may be outside the software itself. Since your review is anonymous, we can't look into your specific situation. We'd love to follow up directly. I've provided my email address if you'd like us to connect you with a product expert. Thanks, Shelley Hofman, Marketing Operations, Aspect Software, [email protected]

Répondu le 02/07/2018
Varad
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
4

5
Publié le 13/09/2022

Nothing matches the Dialer Capabilities

Good Software with in house built telephony for a better connect ratio and overall capabilities.

Avantages

Aspect List Management capabilities are amazing and the industry needs these solutions.

Inconvénients

UMS commercials are too high and are not compatible for a sub 100 seater deployment

Joseph
  • Secteur d'activité : Services financiers
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 07/12/2017

Solid Product That Fully Meets Expectations

Robust reporting and consolidated call center data for all call events both inbound and outbound.

Avantages

Consolidated data for all call channels. API allows in house application to write back up to 20 meta data fields allowing for robust call center reporting, and ability to tie all calls back to specific account, not just on predictive dialing.

Inconvénients

Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.

Réponse de Aspect Software

Thank you so much for taking the time to review Aspect Unified IP and for the 4 star rating! We appreciate your feedback and will forward it on to our product teams. Thanks again! -The Aspect Team

Répondu le 08/12/2017

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