Bench

Avantages

Il a un service de comptabilité en ligne qui simplifie et automatise la gestion financière des petites entreprises.

Inconvénients

Ce logiciel a un coût mensuel relativement élevé par rapport à d'autres solutions de comptabilité en ligne.

Avantages

- An accounting team to get me on track.
- Tax resources with their Bench Tax service.
- A beautiful interface that is easy to understand and use.
- Superb customer service with timely replies to any questions you have.
- An easy way to review anything your team needs clarification on, I rarely spend more than 5 minutes a month classifying expenses for them.
- EXPERTISE, Bench isn't just software to do your books, THEY are doing your books, understand small businesses and bring accounting expertise at a very affordable price.
- Completed my taxes easily and reduced my tax burden, it was the most painless tax process I've had in years.

Inconvénients

- Communication early in Bench Tax could be improved but I mostly put this on me for being behind.
- Having a separate signon for Bench Tax is a bit of a pain but not a big deal.

Avantages

It was easy to set up. That was the only good thing about Bench. But, you will have to set it up repeatedly because they remember almost nothing from report to report.

Inconvénients

Everything! Bookkeepers change constantly. They seem to intentionally delay and avoid reports by telling you they need one more thing or someone has to finalize and review before they can give you a report. When you realize you never got your report (because small business owners are busy, you know!), you reach out again and it is as if you never asked them for anything. The process starts over, if it ever started to begin with.

Avantages

Easy interface. Accountants are friendly - if you can get ahold of one.

Inconvénients

Hard to get hold of, bookkeeping is virtually NEVER up to date, and they've switched my accountant SIX times over the course of 2 years.

Avantages

Giving 2 stars instead of 1 out of respect for a once good company.

Inconvénients

3 years of relationship ruined by the bankruptcy and employer.com acquisition. I paid for all of 2024, but they won't finish my books for 2024 unless I pay them an incremental $1200 one-time fee or pay ~3K for another year of their service. Not right.

Avantages

I liked the idea of having support and a knowledgeable team to up to date and accurate financials. Unfortunately that was not my experience with Bench.

Inconvénients

I have worked with Bench for over a year and cannot get access to any of my financials. I check in on a daily basis to understand when and how I might get access to my books, but given answers about their three part review process with no explanation or timeline for when I will get my books. After working daily with Bench to get my financials for 2023 for over 5 weeks, I am told the financials will not be ready until after tax season and if I want them to file a tax extension. I could not recommend this service to anyone.

Avantages

That had a decent workflow in place that lets business owners answer questions at their own pace

Inconvénients

They are not well staffed. They miss the deadlines often. They are not honest with the timelines.

Avantages

There was nothing I liked about bench. They charged me for work not completed.

Inconvénients

They lock you into a 12 month contract and do not bother to do the work accurately.

Avantages

Back in 2020-21 they were fine, I had one point of contact and reminders to upload information.

Inconvénients

My books have not been completed for tax years 2022 or 2023 yet. My taxes were filed incorrectly for 2022 and it almost ruined my business due to over paying taxes. I've had 6 different book keepers in as many months. No humans working on my books. Books never get done and can't trust the results.

Avantages

Excellent service to receive an extra dose of stress.

Inconvénients

They have changed my bookkeeper 4 times in a single year; they made repeated mistakes after mistakes on my books, nothing was personalized, all they do is to set the system to classify the transactions; 2 different 'tax experts' that gave me wrong information; books are NEVER completed on time, they are constantly late by several months; about filing taxes: they will file for an extension regardless of whether your books are done or not.. without even consulting with you; messages and emails are never replied to, you have to call every time and nothing gets resolved;

Avantages

At first they were great and got the job done.

Inconvénients

I have 2 accounts with Bench, both of them are behind. They owe me completed books going back to June 2023. I told them I am canceling and now they call and want to get the work done. Completely unacceptable, borderline fraud.

Avantages

Incredibly supportive staff, intuitive friendly user-interface, provided year end tax portfolio that I could easily give to my CPA. Bench is just fantastic, I can't say enough good things about the way they have handled my accounts for the past 3 years, highly recommend. If you're a professional, this is for you.

Inconvénients

The only con here is that I didn't switch sooner.

Avantages

With Bench handling all our accounting needs is easy
It makes financial reporting easy

Inconvénients

Not a single issue with Bench. It is has has been very swift.

Avantages

After months of back and forth with their accounting team I was finally put with an account manager who knows what they are doing and can communicate effectively

Inconvénients

They are incapable of filing an accurate tax return. It is now August and they are still figuring out how to file my 2022 return. Each time they send anything over there are multiple errors they need to fix. Their response times are abysmal and their team has little to no knowledge about actual tax compliance and filling.

Avantages

I like that they have articles that are helpful to small business owners

Inconvénients

I dislike that they sometimes don't do a great job with bookkeepin

Avantages

I was hesitant to start Bench because I thought I could handle the bookkeeping for our business on my own. Managing money has always been a strength for me. However, as my company grows I find that I need to keep delegating and removing things off of my plate. At the same time as a business owner I like to keep as much cash inside the company as possible.

I finally gave the free trial a chance and it has been the BIGGEST weight off of me. I know that my bookkeeping is totally taken care of and done professionally. The stress of organizing everything for taxes is lifted off, and I know that I always have someone working on it everyday on my behalf.

Anytime I have questions I get an immediate response along with very valuable advice. I am a Bench customer for life!

Inconvénients

I don't like that it keeps disconnecting to my bank account. We've had a few technical issues with that. It can be very time consuming and frustrating especially since I am extremely busy already. I also have to confirm purchases from months prior and that can take a long time! When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too. I wish it were less expensive for us a small business owner as well.

Avantages

We transitioned from a traditional outsourced bookkeeper to Bench and love the ability to go in and view our reports quick and easy. The team is also much quicker to finish month end reports and responds quickly.

Inconvénients

The onboarding process was a bit difficult. We had to adjust our expense categories to match. We would like to use the accrual accounting adjustment but haven't been able to get help with this yet.

Avantages

It seemed like it was going to be easy and helpful but that is not the case

Inconvénients

It's impossible to talk to support, they didn't file any returns for us even though we have paid them for 3 years. Customer support is rude and non-responsive. I would trust them with anything.

Avantages

The platform is intuitive and easy to use. You speak directly with the individual managing your account, which is nice for continuity. Any discrepancies are easily adjusted or annotated. It exports to multiple file types for integration with other platforms. It links with your accounts so you don't have to manually input everything. AND THEIR TEAM ACTUALLY CARES ABOUT YOU, which is a breath of fresh air.

Inconvénients

Sometimes there are functionality issues with linked accounts, but usually it is because of the security protocols of the bank or account.

Avantages

Bench is an amazing product that is in the cloud. I love that i can access my books from anywhere on the go and get a snapshot of how the company is doing week to week.

Inconvénients

There are no cons at this point. I wish they started an accounting arm that tied to bench since their product is so awesome!

Avantages

The best thing about the software is hands off. In comparison to other software you have to not only implement the software you have to hire someone to upkeep it/reconcile it every month, whereas this is all in one pricing.

Inconvénients

The software may be a little confusing at first but with the customer service they help you navigate how to use the key features. I do wish there was a easier way to download a simple profit and loss and there are some other things that they may not be able to do that you need a CPA for but you at least have all your information in order for the CPA.

Alternatives envisagées 

Pourquoi passer à Bench

Avantages

Extremely professional bookkeepers, easy to use user interface and 100% hands-free. They even have auto-linked bank accounts to pull your bank statements so you don't have to manually send receipts and statements. You can view your dashboard anytime and see live updates on your balance sheet. My CPA loves their books as well.

Inconvénients

Sometimes the connection might be off and I'll have to upload documents anyways, and they'll still need my input for returning vendors/suppliers.

Avantages

I like the ease of having my bookkeeping done on a timely basis and not having to think about it until I get a message to review the month. I can then easily go in and make notes of any changes to be made or answer their questions to me. The customer service is excellent as well. They integrate with my payroll company too which saves time.

Inconvénients

They don't integrate with my Customer Management System and they don't use QuickBooks which I also use. I process invoices through my CMS which also provides my scheduling, customer profiles, employee payroll reports, etc. I would love it if Bench would integrate their system to it so I can better track invoices. Instead I have to do that through QuickBooks but am only using a small portion of what QB offers since Bench does my bank reconciliation and they don't use QB. So I'm still paying for QB for this part of what I need. I have a daily service company and I process client credit cards daily in addition to tracking some clients that still write checks and a few who pay via ACH. I do that within QB. At this point I'm not aware of a better way if I want to continue using Bench for bookkeeping.

Avantages

The pros are beside the point because the cons are so overwhelming.

Inconvénients

I had Bench do a full year of bookkeeping for my company and consulted them on aspects of the PPP loan program.

I found them shockingly incompetent. Many mistakes. Much flat-out wrong technical information about the PPP program.

They should not represent themselves as PPP experts.

Avantages

That I don't have to manage books myself.

Inconvénients

I don't really like the user interface or the reconcile feature.