En savoir plus sur Bench

Bench est une plateforme de comptabilité en ligne pour les gérants de petites entreprises. Chaque mois, elle rassemble automatiquement les données de transaction de tous les comptes professionnels connectés. Ensuite, une équipe de comptables dédiée s'assure que les registres sont prêts pour la déclaration fiscale. Une fois les registres à jour, les utilisateurs peuvent accéder à l'application Bench pour iPhone ou ordinateur de bureau afin de surveiller les flux de trésorerie et l'état financier à l'aide de rapports de dépenses intuitifs, de déclarations de revenus, etc. Ils peuvent également envoyer à l'équipe de Bench un SMS dans le flux de messages et répondre dans un délai d'un jour ouvrable. Et au moment de la déclaration fiscale, Bench fournit un dossier contenant tout ce dont vous avez besoin pour la déclaration.
Bench Logiciel - 1
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Bench Logiciel - 1 - aperçu
Bench Logiciel - 2 - aperçu
Bench Logiciel - 3 - aperçu
Bench Logiciel - 4 - aperçu
Bench Logiciel - 5 - aperçu

Bench - Prix

Bench n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Bench est disponible à partir de 349,00 $US/mois.

À partir de :
349,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Bench - Avis

Note globale

4,5
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
4,3
Fonctionnalités
4,4
Simplicité
4,6
Support client
4,5
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Tous les avis sur Bench

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308 avis
Utilisateur vérifié
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 26/10/2023

Logiciel de comptabilité

Avantages

Il a un service de comptabilité en ligne qui simplifie et automatise la gestion financière des petites entreprises.

Inconvénients

Ce logiciel a un coût mensuel relativement élevé par rapport à d'autres solutions de comptabilité en ligne.

Réponse de Bench Accounting

Thank you for taking the time to review Bench! We ar so glad to hear that we've been able to simplify and automate your bookkeeping!

Répondu le 14/12/2023
Guy
Guy
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 06/07/2021

Life and Business Changing

In the wake of COVID I left the agency I was at to do my own agency. While I had my business as a side-agency for a number of years and applications like Freshbooks and then Quickbooks Self-Employed helped me manage things I dreaded tax season and all the work I needed to do every year.

During COVID I had to get my business up and going, get clients, execute projects, and get things done. I had zero time for managing my books. When the end of the year came up I dreaded the work that was ahead of me with several big projects in progress. Then, through the service I use to pay my contractors, I found out about Bench and it has changed my business AND my life.

Bench took 15 months' worth of books that needed to be done and assigned them to a "catch-up" accountant. He went through everything, classified all my expenses, and had a simple way to ask me to review anything they need clarification on. They pulled difficult things to deal with like my processing fees from Stripe and instantly accounted for them. On top of that, having an honest to goodness accountant and accounting team to know how to PROPERLY set up a Chart of Accounts and classify expenses was game-changing. This service easily pays for itself in the time it saves me and the peace of mind it gives me.

Avantages

- An accounting team to get me on track.
- Tax resources with their Bench Tax service.
- A beautiful interface that is easy to understand and use.
- Superb customer service with timely replies to any questions you have.
- An easy way to review anything your team needs clarification on, I rarely spend more than 5 minutes a month classifying expenses for them.
- EXPERTISE, Bench isn't just software to do your books, THEY are doing your books, understand small businesses and bring accounting expertise at a very affordable price.
- Completed my taxes easily and reduced my tax burden, it was the most painless tax process I've had in years.

Inconvénients

- Communication early in Bench Tax could be improved but I mostly put this on me for being behind.
- Having a separate signon for Bench Tax is a bit of a pain but not a big deal.

Réponse de Bench Accounting

We appreciate you taking the time to share this positive experience with us, Guy! We're so happy to hear that the Bench platform, the expertise of your bookkeeping team, and timely client support have taken the burden of bookkeeping and tax filing off of your plate. Thank you for being with Bench, Guy!

Répondu le 08/07/2021
Utilisateur vérifié
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
1
Support client
1

1,0
Publié le 14/03/2024

Nightmare! Terrible, unethical company!

Terrible, terrible, terrible. They did not make my life easier. They cost me money in lost time and lost access to reports. They made me pay for the year upfront; Sunk Cost Fallacy kept me there, and I have many regrets. Their Gaslighting makes you think you are the problem.

After a few years with them, I can say they will keep asking over and over for more categorization of the same items to keep you busy so you don't ask for reports.

They did not provide my final year-end report when I canceled their service, even though I paid for the year in advance. They told me it would be months after my tax filing deadline before I would receive it. I'm not counting those chickens.

Avantages

It was easy to set up. That was the only good thing about Bench. But, you will have to set it up repeatedly because they remember almost nothing from report to report.

Inconvénients

Everything! Bookkeepers change constantly. They seem to intentionally delay and avoid reports by telling you they need one more thing or someone has to finalize and review before they can give you a report. When you realize you never got your report (because small business owners are busy, you know!), you reach out again and it is as if you never asked them for anything. The process starts over, if it ever started to begin with.

Nick
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1,0
Publié le 04/04/2024

Bench - A rollercoaster designed by a clown – full of unexpected twists, turns, and a few too...

Oh, Bench, where do I begin? Our journey together has been like a rollercoaster designed by a clown – full of unexpected twists, turns, and a few too many pies in the face. From the magical year of 2020, we embarked on an adventure, not knowing it would turn into a saga worthy of its own sitcom. Our point of contact changed more often than a chameleon in a disco, each time promising a smooth transition that felt more like a game of hot potato. The nuances and complexities of our account were supposed to be handled with care, yet they were tossed around like a salad, leading to a delightful mix of confusion and misplaced assumptions. Let's not forget the enchanting dance of communication with our main Bench point of contact, our very own guide through this nightmare. Their performances were nothing short of spectacular, a blend of confusion, misinformation, and the occasional contradiction. It was like watching a mime trying to explain quantum physics – utterly baffling but strangely captivating.
If you like jokes, you should hear the one were they cancel tax fillings the week before they are due after months of working with their team to get everything reviewed and ready for filing. Their solution, leave your business hanging and waiting for updates and promises that never seem to come all while collecting their monthly billings and service fees but never actually providing the contracted services.

Use Bench if you like your accounting services like a rollercoaster without the thrill, a puzzle without a solution.

Avantages

Simple and easy to use platform interface and features. Consolidated communication in platform.

Inconvénients

Contradicting communication from our point of contact. Multiple changes with our point of contact and main bookkeeper. Charging us 21+ months of billings for accounting and tax services they never provided or actually completed. Bench promising to fix and refund those services and tax filings and then never doing so, over and over fro months. Tax filing errors that we had to discover with a 3rd party accounting firm. If you like getting ripped off, money stolen and then have to hire another accounting firm to fix all the issues they caused, then Bench is for you.

Angus
  • Secteur d'activité : Textile
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1,0
Publié le 14/11/2024

Extremely Disappointed with Inaccurate and Incomplete Bookkeeping Services

I signed up for Bench's bookkeeping services in September, expecting professional and accurate records within the 10–15 days they promised for historical bookkeeping. However, nearly two months later, my records remain incomplete, and the work done so far contains hundreds of miscategorized transactions. Despite repeatedly submitting requested documents, my accounts are still inaccurate, and there seems to be no end in sight.

The Terms of Service state they will deliver "accurate monthly books and year-end tax-ready financial packages." Unfortunately, this has not been my experience. For two months in a row, I've received inaccurate monthly books, and I now lack confidence in their ability to complete accurate year-end financials. Had I relied on their data for tax filing, I would have drastically overpaid in taxes.

Despite reaching out and escalating to their management, I’m left with the feeling that this service is not delivering on its promises. I paid over $4,600, and yet I’m now hiring another provider to get the job done correctly.

I rarely leave negative reviews, but I feel obligated to warn others about my experience. I would strongly advise anyone considering Bench to look elsewhere for reliable bookkeeping support.

Avantages

There was nothing I liked about bench. They charged me for work not completed.

Inconvénients

They lock you into a 12 month contract and do not bother to do the work accurately.

Réponse de Bench Accounting

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration. A member of our Client Success team will reach out to you directly to address your concerns and work together toward a resolution.

Répondu le 27/11/2024
Utilisateur vérifié
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1,0
Publié le 28/03/2024

Do Not Recommend

My service has been terrible. I spent over $5000 and do not have access to my books. Customer service was lacking and my bookkeeper would respond to my inquiry on timeline with responses like... I am on it like white on rice. Professionalism, accuracy and commitment to the contract is very lacking.

Avantages

I liked the idea of having support and a knowledgeable team to up to date and accurate financials. Unfortunately that was not my experience with Bench.

Inconvénients

I have worked with Bench for over a year and cannot get access to any of my financials. I check in on a daily basis to understand when and how I might get access to my books, but given answers about their three part review process with no explanation or timeline for when I will get my books. After working daily with Bench to get my financials for 2023 for over 5 weeks, I am told the financials will not be ready until after tax season and if I want them to file a tax extension. I could not recommend this service to anyone.

Kishore
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
4
Simplicité
5
Support client
2

1,0
Publié le 16/09/2024

They WILL miss the deadlines. No doubt

Really bad and dishonest service. They always claim that they marked the file as high priority...but nothing happens.

Avantages

That had a decent workflow in place that lets business owners answer questions at their own pace

Inconvénients

They are not well staffed. They miss the deadlines often. They are not honest with the timelines.

Michelle
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
3
Support client
1

2,0
Publié le 02/04/2024

Stay away from Bench.co !!

Was great for years. 2022 to 2024 has been a sad decline for them and its left is starting from scratch since their system won't integrate into any other programs

Avantages

Bookkeepers were friendly but they didn't have the support to follow through on topics discussed in calls

Inconvénients

Quality has plummeted in the last two years. Customer service team is the absolute worst i have ever encountered. We have asked to speak to [sensitive content hidden]'s supervisor, but he won't. She is rude, condescending and knows nothing about bookkeeping

Scott
  • Secteur d'activité : Design
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1,0
Publié le 20/05/2024

Bench has let me down

It almost ruined my business working with Bench. I wish I would have known sooner that they are not a good book keeping company. No real time insights. My last completed books were in 2021! I'm still waiting on 2022 and 2023 to be done. Why did I keep giving them a chance?

Avantages

Back in 2020-21 they were fine, I had one point of contact and reminders to upload information.

Inconvénients

My books have not been completed for tax years 2022 or 2023 yet. My taxes were filed incorrectly for 2022 and it almost ruined my business due to over paying taxes. I've had 6 different book keepers in as many months. No humans working on my books. Books never get done and can't trust the results.

Bruno
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1,0
Publié le 18/05/2024

Total disaster of company

I am a bit puzzled on how there are so many 5 star reviews. My experience has been a total disaster. Stay away, just Google for "Bench reviews Reddit" and you will find the real users experience.

Avantages

Excellent service to receive an extra dose of stress.

Inconvénients

They have changed my bookkeeper 4 times in a single year; they made repeated mistakes after mistakes on my books, nothing was personalized, all they do is to set the system to classify the transactions; 2 different 'tax experts' that gave me wrong information; books are NEVER completed on time, they are constantly late by several months; about filing taxes: they will file for an extension regardless of whether your books are done or not.. without even consulting with you; messages and emails are never replied to, you have to call every time and nothing gets resolved;

Jesse
Jesse
  • Secteur d'activité : Médias en ligne
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
4
Simplicité
3
Support client
2

1,0
Publié le 18/03/2024

Failed to render services

Avantages

At first they were great and got the job done.

Inconvénients

I have 2 accounts with Bench, both of them are behind. They owe me completed books going back to June 2023. I told them I am canceling and now they call and want to get the work done. Completely unacceptable, borderline fraud.

Brent
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 20/08/2019

A great value of service for taking care of bookkeeping

Great experience and helpful service. Awesome value since an in-person CPA would be double the cost.
Bench was especially around tax time when it comes to working with me to get my numbers buttoned up.

Avantages

The iOS app is simple and easy to use. I appreciate the quick access to messaging back and forth with my bookkeeper, making notes about transactions, and they referred me to Gusto for an integrated payroll service

Inconvénients

Some of the features like their Pulse tab of real time bank account syncing and electronic PDF statement syncing are glitchy.

Giuliano
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
4

5,0
Publié le 29/04/2024

My Experience With Bench

Avantages

With Bench handling all our accounting needs is easy
It makes financial reporting easy

Inconvénients

Not a single issue with Bench. It is has has been very swift.

Denissa
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 06/06/2024

Bench is lifer.

Experience mixed emotions, I am happy coz finally it's really approachable

Avantages

The way that the brand approach costumer

Inconvénients

Everything is okay with Bench. The quality, the sustainability an

Utilisateur vérifié
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1,0
Publié le 01/03/2023

Completely botched our accounting--left with thousands of dollars of fines--Non Responsive

It is a scam. They want you to think that you're using a product but in reality it's a bunch of people in the background trying to maintain the appearance of tech. They have caused us to incur fines of over $15,000. Do not use Bench.

Avantages

It seemed like it was going to be easy and helpful but that is not the case

Inconvénients

It's impossible to talk to support, they didn't file any returns for us even though we have paid them for 3 years. Customer support is rude and non-responsive. I would trust them with anything.

Réponse de Bench Accounting

Hi Giovanna, thank you for taking the time to continue to share your feedback with us! We're sorry to hear about your experience. Our Client Success Team and Bench Tax Team are currently trying to get in touch with you to find a resolution, we urge you to respond to their email.

Répondu le 09/03/2023
Emily
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 09/11/2020

One less thing off of my plate...

I am saving myself hours and hours of handling the bookkeeping. I am confident that it is done correctly and I am not missing anything. I like having someone to ask bookkeeping questions to if need be.

Avantages

I was hesitant to start Bench because I thought I could handle the bookkeeping for our business on my own. Managing money has always been a strength for me. However, as my company grows I find that I need to keep delegating and removing things off of my plate. At the same time as a business owner I like to keep as much cash inside the company as possible.

I finally gave the free trial a chance and it has been the BIGGEST weight off of me. I know that my bookkeeping is totally taken care of and done professionally. The stress of organizing everything for taxes is lifted off, and I know that I always have someone working on it everyday on my behalf.

Anytime I have questions I get an immediate response along with very valuable advice. I am a Bench customer for life!

Inconvénients

I don't like that it keeps disconnecting to my bank account. We've had a few technical issues with that. It can be very time consuming and frustrating especially since I am extremely busy already. I also have to confirm purchases from months prior and that can take a long time! When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too. I wish it were less expensive for us a small business owner as well.

Réponse de Bench Accounting

Hi Emily! We're thrilled to hear that we have been able to take one more thing off your plate. We have also shared your feedback with your team! A member of our Client Success team would also love to connect with you regarding your pain points. We will be reaching out via email shortly!

Répondu le 12/11/2020
Arsen
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
5
Support client
1

1,0
Publié le 21/03/2022

After happily using Bench for almost 2 years, I DONT recommend it at all

I saw many articles about bad experiences with Bench before I decided to work with them. I also saw dozens of good reviews about them. I didn't mind bad ones and thought it won't happen to me. But it happened.

Let's talk about the service and value I got; It's just bookkeeping software with a guy sitting in front of it. They consistently put my expenses in the wrong category. I had to check all the transactions manually every time. I did this with Xero for less than $40/mo. All transactions from my bank account are automatically imported to Xero and I just need to check once a month. No value here.

I didn't mind paying +$200/mo more for the same result since we had no problem with them. I also felt more secure since there is someone on the line. They offered me to file my taxes for an additional fee. I agreed. They filed franchise and corporate taxes for 2020. Everything was smooth and simple. I decided to extend my subscription for another year.

Last month, in the middle of tax season, I received an email saying that they will not file my taxes since I am a US non-resident. I respectfully understand that they made some decisions regarding their services. I am totally ok with it, but I should be informed about this in advance.
But informing me a few weeks before the deadline, in the middle of tax season, when it's impossible to find an available CPA is a selfish attitude that shows they don't care about their clients.

Avantages

Standard features that all bookkeeping apps have. Syncs my bank transactions to the app. Saves time.

Inconvénients

Service. I paid more only to have a human backed bookkeeping service to file my taxes. But it didn't happen.

Réponse de Bench Accounting

Thank you Arsen for sharing your experience with us. We sincerely regret to hear that this has been your experience with us, as we aim to provide accurate and open communications with our clients. A member of our Client Success Team has reached out to discuss your concerns, and we have passed this review to our Bench Tax team for further review.

Répondu le 24/03/2022
Albert
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
4

4,0
Publié le 29/04/2019

Exceptional Services for Small Businesses

Bench executives should develop the bookkeeping platform further to include items that allow the end user to have a total experience. I understand that the goal is to lead bookkeeping into full tech. However, I feel that users want some form of one-on-one service where they are able to meet and greet their bookkeeping expert. What I have experienced with Bench thus far are a series of glitches when adding accounts, not being able to delete accounts, and occasionally having to repeat myself when discussing issues with numerous customer support staff members that are not apart of my bookkeeping team. I feel that by establishing a video conferencing feature to the dashboard, it would be a brilliant opportunity for us, end users, to get to know their experts and to limit any inconsistencies while providing a more personal experience.

Avantages

Bench has done a great job of placing most items one would require into a dashboard that makes the bookkeeping experience simple. Customer service at Bench is by far the best in the market! Staff at the company truly believe in the product and provide the end user with an exceptional experience each and every call.

Inconvénients

Platform errors and the lack of additional features.

Chris
  • Secteur d'activité : Photographie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 20/02/2019

Outsourcing to Bench was a Gamechanger

As a small business we're constantly prioritizing big time spends and deciding what's worth us outsourcing and spending money on rather than time. Bench was one that, as soon as we were set up and going with them, we've never looked back. It is not cheap. But it's worth it for us, no question about it!

Avantages

We've been using Bench for a few years now and absolutely love it. It can be basically as hand's off as you want. We get an email once a month when they're working on our books, sometimes an extra contact here and there if they provide other documentation throughout the year. And we have our CPA and Bench people in touch with each other which is even more off our plate. As small business owners, bookkeeping used to take a ton of our time, and now it's a breeze. And logging into our account we can look around at where our money is going with a quick glance

Inconvénients

I admit we haven't done a ton of digging around in the actual software - our typical use is them contacting us with any categorization questions once a month (and after a couple years there are hardly ever any). I do wish (or can not find how) we could see how much money we're paying/spending on a particular item. So, say, I want to see how much we're spending on just Facebook ads. What I can do is search for "facebook" (and I can specifically search within whatever time period I want, like Q4 2018 or January 2017), but it won't automatically give me a sum of all of those expenses. I CAN see a summary of expenses by category, but by "line item" (like "Facebook" or "AWS") would be even more helpful.

Toni
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 05/05/2022

Thanks Bench!

Bench has been a life saver running a business is hard and you have to wear a lot of hats and get very little sleep. But, Bench makes the accounting side so much easier.

Avantages

It is easy to use. It is smart and captures transactions in categories once I have categorized them once which saves me a TON of time.

Inconvénients

So, far I haven't found anything I don't like.

Réponse de Bench Accounting

Wow! Thank you so much for the glowing review, Toni! It's great to hear that we've been able to give you valuable time back, so you can focus on growing your business!

Répondu le 12/05/2022
Jon
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
5

4,0
Publié le 29/04/2019

Bench Works!

Overall, I recommend bench to everyone. They do have their shortcomings, but in my experience it can be fixed by not giving so many clients to one person. My current bookkeeper is great and very prompt on delivering my books each month. I hope she sticks around. YMMV, but keep with it, bench is the best out there.

Avantages

My QuickBooks was a mess. I had brought in duplicate transactions from syncing with square and I was going to need to manually adjust thousands of items. Then I found bench! The bookkeepers are relatively easy to get in touch with when you have an issue; you can book a call, chat, etc. Come tax time the year end summary they put together was amazing. It made filing taxes very easy.

Inconvénients

The bookkeepers are spread very thin, and turnover is high. I've been with them a little over a year and I've had 3 different bookkeepers. I had to complain about one of them because he wasn't giving me a complete set of books each month. (They ended up giving a month free while they caught up my books.) It costs much much more than QuickBooks and doing it yourself, and you do have someone knowledgeable doing the work, but all than means nothing if your books are fragmented.

Derick
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 14/12/2020

A lifesaver

Overall I am more than pleased. I have no doubt that my books are being done correctly, which frees me up to deal with other things.

Avantages

I love the ease of use. The portal is easy to get around in and I always have someone to answer my questions.

Inconvénients

I would like to have a little more interaction as to tax planning. I understand that it doesnt necessarily fall under bookkeeping. But I would like to be able to have some sort of review.

Réponse de Bench Accounting

Hi Derick, we're thrilled to hear you can rely on our bookkeeping team to help answer questions that come up! We're also happy to hear that the online platform is easy to use so you can get the information you need quickly and spend those extra minutes on growing your business. Thanks for taking the time to share your experience!

Répondu le 24/12/2020
Sunghoon
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 29/04/2019

convenient and accessible

With bench.co I've been able to see in real-time our financial statements without having to ruffle through paperwork or calling someone/visiting an office. I would highly recommend this service to any small business owner.

Avantages

Bench.co has literally changed the way I operate my organization & school. Whereas in the past we'd have to wait, and work around local accountants who had 100's of clients in queue, Bench allows me the convenience and access to my virtual accountant 24/7 online and poignantly clear on all aspects of bookkeeping.

Inconvénients

As with all software based services, sometimes Bench can lag in their monthly accounts at the beginning of the new year. This is a very minor inconvenience to the overall experience.

James
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
5
Simplicité
1
Support client
1

1,0
Publié le 24/02/2021

Shockingly Incompetent

I had Bench do a full year of bookkeeping for my company and consulted them on aspects of the PPP loan program.

I found them shockingly incompetent. Many mistakes. Much flat-out wrong technical information about the PPP program. It was the most recent encounter with them over the PPP program that motivates me to write this review, to warn the public.

They should not represent themselves as PPP experts.

Avantages

The pros are beside the point because the cons are so overwhelming.

Inconvénients

I had Bench do a full year of bookkeeping for my company and consulted them on aspects of the PPP loan program.

I found them shockingly incompetent. Many mistakes. Much flat-out wrong technical information about the PPP program.

They should not represent themselves as PPP experts.

Réponse de Bench Accounting

Hi James, thanks for taking a moment to share your feedback. We always want to make sure we're continuously addressing client questions and their experience. We had passed your concerns to our Client Success Team and understand a senior leader has been in touch with you to discuss this further. We really appreciate your transparency as we work through this with you.

Répondu le 11/03/2021
Ivan
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
3
Support client
3

4,0
Publié le 21/04/2022

Big relief

Avantages

That I don't have to manage books myself.

Inconvénients

I don't really like the user interface or the reconcile feature.

Réponse de Bench Accounting

Hi Ivan, thank you for sharing your experience with us! We are happy to hear that we have given you back your time so you don't need to manage your books yourself.
We're concerned to hear about your frustration regarding the reconcile feature and our user interface, and would love the opportunity to discuss this further! A member of our Client Success Team will be reaching out to you shortly!

Répondu le 28/04/2022

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