--- description: Avis sur Zoho Assist : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Assist | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels de partage d'écran](/directory/4402/screen-sharing/software) > [Zoho Assist](/software/392373/zoho-assist) # Zoho Assist Canonical: https://www.softwareadvice.fr/software/392373/zoho-assist Page : 1/61\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/392373/zoho-assist?page=2) > Zoho Assist est un logiciel cloud d'assistance à distance conçu pour les organisations de toutes tailles. Cette solution permet aux techniciens informatiques d'assister à distance des clients dans le monde entier. Les principales fonctionnalités de Zoho Assist comprennent le transfert de fichiers, les sessions simultanées, l'impression à distance, le chat, la navigation sur plusieurs moniteurs, le regroupement d'ordinateurs, l'accès des techniciens par groupe, une sécurité robuste, la gestion des utilisateurs, etc. Disposant de plusieurs méthodes pour lancer une session et ne nécessitant aucune installation du côté des techniciens, la connexion à un bureau à distance est assez simple dans Zoho Assist. Zoho Assist vous offre une assistance à distance multiplateforme en vous permettant de travailler sur un bureau à distance directement depuis votre navigateur. Les options de stratégie de marque dans Zoho Assist vous permettent d'utiliser le nom de votre entreprise, la favicon, le logo et un portail utilisateur personnalisé. Zoho Assist dispose d'un forfait gratuit à vie ainsi que de forfaits payants sur la base d'un abonnement mensuel. > > Conclusion : 1495 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 1495 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zoho - **Entreprise fondée en**: 1996 ## Contexte commercial - **Prix à partir de**: 480,00 DOP - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Prix**: Essai gratuit de 15 jours, plans d'assistance à distance et d'accès sans surveillance - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, bulgare, chinois, chinois traditionnel, coréen, espagnol, français, italien, japonais, néerlandais, portugais, suédois - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - API - Accès et contrôle à distance - Accès mobile - Accès sans surveillance - Accès à distance et surveillance - Alertes/Notifications - Annotations - Assistance à distance - Audio/Vidéo HD - Authentification - Capture d'écran - Chat en temps réel - Chat et messagerie - Chat vidéo - Communication multicanal - Comptes d'utilisateur multiples - Conférences - Conférences vidéo - Contrôles/Permissions d'accès - Desktop/Browser Sharing ## Intégrations (17 au total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de partage d'écran](https://www.softwareadvice.fr/directory/4402/screen-sharing/software) ## Catégories connexes - [Logiciels de partage d'écran](https://www.softwareadvice.fr/directory/4402/screen-sharing/software) - [Logiciels de réunions](https://www.softwareadvice.fr/directory/4303/meetings/software) - [Logiciels RMM (Remote Monitoring and Management)](https://www.softwareadvice.fr/directory/4344/remote-monitoring-and-management/software) - [Outils ITSM](https://www.softwareadvice.fr/directory/4296/itsm/software) - [Logiciels d'infogérance](https://www.softwareadvice.fr/directory/4553/msp/software) ## Logiciels similaires 1. [TeamViewer ONE](https://www.softwareadvice.fr/software/99131/teamviewer) — 4.6/5 (11641 reviews) 2. [Slack](https://www.softwareadvice.fr/software/154669/slack) — 4.7/5 (24219 reviews) 3. [AnyDesk](https://www.softwareadvice.fr/software/100985/anydesk) — 4.6/5 (1799 reviews) 4. [Supremo Remote Desktop](https://www.softwareadvice.fr/software/100976/supremo) — 4.7/5 (447 reviews) 5. [ISL Light](https://www.softwareadvice.fr/software/71943/isl-online) — 4.7/5 (779 reviews) ## Avis ### "Reliable and Easy-to-Use Remote Support Tool" — 5.0/5 > **Nguang** | *17 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: What I like most about Zoho Assist is how easy it is to set up and use. The connection is generally stable, and the unattended access feature is especially useful when I need to remotely access my computers without someone being physically present. The interface is straightforward, and it works well for both personal use and remote technical support. I also appreciate that it can be accessed from different devices, which makes remote troubleshooting much more convenient. > > **Inconvénients**: There are still some areas that could be improved. Occasionally, the remote connection can feel slightly delayed depending on the network quality, and some advanced settings could be made easier to find. I would also like to see even smoother performance and more customization options for unattended access. However, these are relatively minor issues compared with the overall usability of the platform. > > Overall, my experience with Zoho Assist has been very positive. I mainly use it for remote access and managing computers when I am away, and it has been reliable for this purpose. The setup process is simple, the unattended agent works well, and I do not need to spend a lot of time configuring the software. It provides a good balance between simplicity, functionality, and reliability. For anyone who needs an easy remote desktop or remote support solution, Zoho Assist is definitely worth considering. ----- ### "Good Remote Support Tool" — 5.0/5 > **Joseph** | *7 août 2026* | Think tanks | Taux de recommandation : 8.0/10 > > **Avantages**: Ease of Use product. Was able to use it with both Windows PCs and MAC computers. Both were easy to get into remote sessions. Especially the Mac users. Which can be challenging for some users > > **Inconvénients**: The email URL link often gets blocked at SPAM/ Malware so I found it easier to give the URL out and have the customer type in the invite code. > > Great Experience. I like like the way it displays the customer's individual screens it is very easy to switch between screeens and it all running in a web tab.. ----- ### "Best support product. Saves me hours int he car" — 5.0/5 > **Rick** | *9 décembre 2025* | Télécommunications | Taux de recommandation : 8.0/10 > > **Avantages**: Easy to use reasonably priced multi platform. File transfer facility is particularly good. Works even on slow connections > > **Inconvénients**: Doesnt work on IOS. The support chat is a waste of time because its either closed or they ignore you > > All been good it does what it says on the tin. The server appears to up 100% of the time. Shame about the chat support ----- ### "Good review" — 4.0/5 > **Junichi** | *6 juillet 2026* | Production alimentaire | Taux de recommandation : 9.0/10 > > **Avantages**: What I liked most about Zoho Assist is its ease of use, reliable remote connection, and fast setup. It allows IT support teams to troubleshoot user devices quickly without requiring complex configuration. Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and secure. The web-based interface is intuitive, and the overall performance is stable, helping reduce downtime and improve support response times. > > **Inconvénients**: While Zoho Assist is a strong remote support solution, there are a few areas that could be improved. Occasionally, connection quality may decrease on slower internet connections, and some advanced features are limited to higher-tier plans. The user interface could also be more streamlined for first-time users, and file transfers can sometimes be slower when working with very large files. > > Overall, my experience with Zoho Assist has been very positive. It is a reliable and user-friendly remote support solution that makes it easy to connect to and troubleshoot devices quickly. The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime. It has become a valuable tool for providing fast and secure remote assistance. ----- ### "ZohoMan: A1 Customer Care" — 5.0/5 > **Edward** | *10 septembre 2026* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: I love how quick and receptive the app is\! It's very convenient for our customers to connect. It also is great for my coworkers > > **Inconvénients**: Not having an software app kid of sucks but I look past it. The software app aspect would just make things go a bit swifter. > > 10/10, great for customer care. I would reccomend this for all tech support employees. Teamviewer could be a bit expensive. ----- Page : 1/61\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/392373/zoho-assist?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/392373/zoho-assist) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées