--- description: Avis sur Zoho Assist : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Assist | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels de prise en main à distance](/directory/4537/remote-support/software) > [Zoho Assist](/software/392373/zoho-assist) # Zoho Assist Canonical: https://www.softwareadvice.fr/software/392373/zoho-assist Page : 1/58\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/392373/zoho-assist?page=2) > Zoho Assist est un logiciel cloud d'assistance à distance conçu pour les organisations de toutes tailles. Cette solution permet aux techniciens informatiques d'assister à distance des clients dans le monde entier. Les principales fonctionnalités de Zoho Assist comprennent le transfert de fichiers, les sessions simultanées, l'impression à distance, le chat, la navigation sur plusieurs moniteurs, le regroupement d'ordinateurs, l'accès des techniciens par groupe, une sécurité robuste, la gestion des utilisateurs, etc. Disposant de plusieurs méthodes pour lancer une session et ne nécessitant aucune installation du côté des techniciens, la connexion à un bureau à distance est assez simple dans Zoho Assist. Zoho Assist vous offre une assistance à distance multiplateforme en vous permettant de travailler sur un bureau à distance directement depuis votre navigateur. Les options de stratégie de marque dans Zoho Assist vous permettent d'utiliser le nom de votre entreprise, la favicon, le logo et un portail utilisateur personnalisé. Zoho Assist dispose d'un forfait gratuit à vie ainsi que de forfaits payants sur la base d'un abonnement mensuel. > > Conclusion : 1406 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 1406 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zoho - **Entreprise fondée en**: 1996 ## Contexte commercial - **Prix à partir de**: 480,00 DOP - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Prix**: Essai gratuit de 15 jours, plans d'assistance à distance et d'accès sans surveillance - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, bulgare, chinois, coréen, espagnol, français, italien, japonais, néerlandais, portugais, suédois - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - API - Accès et contrôle à distance - Accès mobile - Accès sans surveillance - Accès à distance et surveillance - Alertes/Notifications - Annotations - Assistance à distance - Audio/Vidéo HD - Authentification - Capture d'écran - Chat en temps réel - Chat et messagerie - Chat vidéo - Communication multicanal - Comptes d'utilisateur multiples - Conférences - Conférences vidéo - Contrôles/Permissions d'accès - Desktop/Browser Sharing ## Intégrations (17 au total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de prise en main à distance](https://www.softwareadvice.fr/directory/4537/remote-support/software) ## Catégories connexes - [Logiciels de partage d'écran](https://www.softwareadvice.fr/directory/4402/screen-sharing/software) - [Logiciels de réunions](https://www.softwareadvice.fr/directory/4303/meetings/software) - [Logiciels RMM (Remote Monitoring and Management)](https://www.softwareadvice.fr/directory/4344/remote-monitoring-and-management/software) - [Outils ITSM](https://www.softwareadvice.fr/directory/4296/itsm/software) - [Logiciels d'infogérance](https://www.softwareadvice.fr/directory/4553/msp/software) ## Logiciels similaires 1. [TeamViewer ONE](https://www.softwareadvice.fr/software/99131/teamviewer) — 4.6/5 (11626 reviews) 2. [AnyDesk](https://www.softwareadvice.fr/software/100985/anydesk) — 4.6/5 (1786 reviews) 3. [Slack](https://www.softwareadvice.fr/software/154669/slack) — 4.7/5 (24103 reviews) 4. [Iperius Remote](https://www.softwareadvice.fr/software/261056/iperius-remote) — 4.3/5 (227 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.fr/software/100976/supremo) — 4.7/5 (447 reviews) ## Avis ### "Good Remote Software" — 5.0/5 > **Chris** | *26 mars 2026* | Informatique et sécurité réseau | Taux de recommandation : 8.0/10 > > **Avantages**: Zoho Assist has been an absolute game-changer for remote support. What I liked most is how easy it is to connect to a client’s computer—no complicated setup, just a quick session link and you're in. The interface is clean and intuitive, which makes it simple to use even during high-pressure support situations. The performance is solid, with fast connections and minimal lag, even when working on more demanding tasks. I also really appreciate the unattended access feature—it allows me to manage systems without needing the customer present, which is huge for efficiency. Another standout is the reliability. Sessions stay stable, file transfers are smooth, and I’ve never had to worry about losing connection mid-job. Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless. > > **Inconvénients**: The software is good. If I did have a con it would be the fact that they nickle and dime you on the add ons. > > My overall experience with Zoho Assist has been extremely positive. It’s a reliable, professional-grade remote support tool that consistently delivers when I need it most. Whether I’m helping a customer troubleshoot an issue or accessing a system remotely for maintenance, the process is smooth and efficient from start to finish. What stands out is how dependable it is—connections are stable, sessions are quick to launch, and I rarely run into technical hiccups. It also presents well to customers, which is important for maintaining a professional image during support sessions. Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself. ----- ### "Great product for small to medium businesses." — 5.0/5 > **Caleb** | *11 avril 2026* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: The system is very easy to use and implement. The product is also very competitively priced, especially compared to the competition. > > **Inconvénients**: The licensing can be a little confusing, as the differences between Unattended Access and Remote Support were not 100% clear. > > Very good product and easy to implement/use. Rolled out to 100+ devices over a couple of days and was able to completely retire the old solution within a week. Support were also very helpful and easy to work with. ----- ### "Best support product. Saves me hours int he car" — 5.0/5 > **Rick** | *9 décembre 2025* | Télécommunications | Taux de recommandation : 8.0/10 > > **Avantages**: Easy to use reasonably priced multi platform. File transfer facility is particularly good. Works even on slow connections > > **Inconvénients**: Doesnt work on IOS. The support chat is a waste of time because its either closed or they ignore you > > All been good it does what it says on the tin. The server appears to up 100% of the time. Shame about the chat support ----- ### "Affordable and Reliable Remote Support Tool for Small MSPs" — 5.0/5 > **Carlos** | *4 février 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Zoho Assist has been a solid remote support tool for my small MSP because it’s straightforward to deploy and doesn’t feel overly complicated like some enterprise platforms. I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical. The pricing is also very reasonable compared to other tools, especially for solo technicians or smaller IT businesses trying to grow without huge overhead. > > **Inconvénients**: The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features. Some advanced automation or deeper MSP integrations require a bit of setup, and the documentation could be clearer for new users who are transitioning from other remote support tools. > > Overall, my experience has been positive. As someone running a small IT services business, I needed something reliable that didn’t break the budget, and Zoho Assist fits that role well. It’s easy to onboard clients, connections have been stable, and it gives me enough professional features like session recording and scripting without feeling overwhelming. It works well for both on-demand support and managing unattended systems. ----- ### "Remote software that works" — 4.0/5 > **Ray** | *10 avril 2026* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use and the reporting. I was also looking for something that would not require a bunch of exceptions to be put in the firewall. > > **Inconvénients**: Cost. I think the cost is the only thing holding me back from pulling the trigger on using the product. > > The trial went well. I am pretty sure I will be moving forward with the product. It has a very clean and easy to use interface. ----- Page : 1/58\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/392373/zoho-assist?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/392373/zoho-assist) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées