
Hostfully Property Management Platform
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Hostfully Property Management Platform - Prix
Hostfully Property Management Platform n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Hostfully Property Management Platform est disponible à partir de 119,00 $US/mois.
Produits similaires à Hostfully Property Management Platform
Hostfully Property Management Platform - Avis
Évaluation des fonctionnalités
Tous les avis sur Hostfully Property Management Platform

- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
FRB Rentals wouldn't be what it is today without Hostfully. The PMP that keeps on giving!
The Hostfully platform and especially the team have been a pleasure to work with.
They are VERY responsive to anything the FRB Rentals team throws at them, be it a question, suggestion for improvement or a bug.
Avantages
Love the one place to rule them all approach. The ability to create all our FRB Rentals
listings in once place, manage pricing and bookings and push it out to direct bookings as well as the OTAs (Airbnb, VRBO, etc.) is so central to a successful Short Term Rentals business. Hostfully, like any software app, isn't perfect, BUT their support and development teams take feedback and fix issues and implement new features requested by the user base. I personally have had many new features I've suggested implemented.
Inconvénients
At FRB Rentals, we use automated templates to the extreme. Initially there is a learning curve to setting up the more advance automation using templates and trigger. Highly suggest you write it all down and map out how you want timing to happen on a booking through review, then implement it and test one step at a time. The formatting on communications should be tested with each OTA to ensure it looks good to the guest receiving it.
Pourquoi passer à Hostfully Property Management Platform
For the investment of time and money, paired with the proven feature sets and references I talked to, Hostfully came out on top for what FRB Rentals needed in a platform.- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Get it if you're looking to grow your business!
Awesome. Great team to onboard with and open office hours to answer questions between scheduled meetings with a dedicated specialist. There are so many great educational help articles and videos to learn the platform.
Avantages
Robust features, a lot of integrations (some are even free with using Hostfully, like Turno, so I'm already saving on my monthly costs since enrolling), and customizable detailed owners reports that can automatically generate. Hostfully takes user feedback seriously and makes updates for a better experience when possible. There have been a few new features already since I started using the platform 6 months ago.
Inconvénients
Cancelling or altering scheduled messages: I currently can't use the Hostfully phone app inbox to alter a scheduled message. It's inconvenient to sign onto the browser on my phone, find the tabs to navigate, then cancel a scheduled message. After cancelling, I then go to messages inbox to select the template and manually send it. The only option to send a template via the inbox is immediately. I can't alter a scheduled message to edit the time it sends or content, like the Airbnb platform scheduled messages (sometimes the templates end up being not applicable to that stay, so I miss being able to easily change a check out time or code without cancelling the whole message first). Since Hostfully is good about updating the platform, I could see them fixing this in the future!
Pourquoi passer à Hostfully Property Management Platform
The value, integrations, free integrations, and reports- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
It’s a good system
3 star out of 5. Good customer service but need someone to pick up the phone to get stuff done right away if needed
Avantages
I liked that you help me to onboard and team is very friendly
Inconvénients
App is horrible. Needs improvement. The price seems to be very high right now. It is not good that I can’t call [sensitive content hidden] when I need him. I can just schedule a meeting and as I am solo and do it all sometimes u can’t get to the c comp to do the appointment. I need to be able to call someone. This is very difficult for me. Thinking of doing a change
Réponse de Hostfully
Hello Eva,
Thank you for your candid feedback. We're glad to hear that you appreciated the onboarding process and found our team friendly. We apologize for the difficulties you've encountered with the app and the high price.
We understand the importance of having immediate phone support, especially when managing tasks solo. Your feedback is valuable, and we will consider it as we strive to improve our services. If you need assistance, please reach out to [email protected].
Thank you for choosing Hostfully and sharing your experience. We hope to address your concerns and continue to support your property management needs.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Review of Hostfully
I did enjoy it for the time I used it, especially for the price, it was hard to beat!
Avantages
Hostfully is great to manage leads for short term rental tenants and management short term stays - it can coordinate with many other platforms and integrations and is very versatile.
Inconvénients
It does not work very well for mid-term rentals - it was very complicated to use and caused quite a few problems.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Hostfully is getting better
Avantages
Channel management and communications integration across all channels.
Inconvénients
Some of the cumbersome channel integrations and updates are not clearly communicated specifically when Hometogo went away!
Alternatives envisagées
Guesty LitePourquoi passer à Hostfully Property Management Platform
Interface seemed more clear and overall marketing material made me interested. YouTube reviewers had positive remarks and seem to fit my needs.Réponse de Hostfully
Hello Doug,
Thank you for your review! We're glad to hear that you appreciate our channel management and communications integration across all channels.
We acknowledge your feedback about the cumbersome channel integrations and the need for clearer communication, especially regarding changes like Hometogo. We'll work on improving this aspect.
Thank you for choosing Hostfully based on our interface, marketing material, and positive YouTube reviews. Your feedback is valuable as we continue to enhance our platform to better fit your needs.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Hostfully makes it easy to operate our short-term rental activity
We have great response from support on the occasions we need to reach out to them, but they also have great and detailed online documentation which makes it easy to implement.
the system has a lot of bells and whistles and there are lots of "nooks and crannies" but it's easy to get things done and is very customizable and configurable.
Avantages
Hostfully takes a lot of work and worry out of managing our listings and guest experience.
Inconvénients
The user interface is undergoing much needed improvements. Hopefully they'll be done soon, but it does well as it is, we're excited to see the improvements bear fruit.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Passable PMS System
Fairly easy to use and understand. Compared to other PMS systems Hostfully needs more functionalities.
Avantages
The calendar view is great but definitely can still improve. When we compare it to other PMS systems. Functions like split bookings will be useful
Inconvénients
Channel Manager and Hostfully sometimes didn't sync which led to overbookings. When this occurs a tedious manual search is then required to fix the issue.
Réponse de Hostfully
Hello John,
Thank you for your detailed feedback! We're glad to hear that you find the calendar view useful and appreciate the ease of use and transparency of our PMS system. We understand the importance of features like split bookings and are continuously working on improvements.
We apologize for any issues you've experienced with syncing between the Channel Manager and Hostfully, leading to overbookings. Your feedback is valuable, and we're committed to enhancing our functionalities to better serve your needs.
If you encounter any further issues, please reach out to our support team at [email protected]. Thank you for choosing Hostfully and sharing your experience.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Warm & friendly customer experience
A very warm & friendly customer service experience navigating through challenges.
Avantages
I found the customer service delivery experience to be very unique, professional and very efficient.
Inconvénients
The fact that due to time/location differences its not over the phone.
Alternatives envisagées
Guesty LitePourquoi choisir Hostfully Property Management Platform
I wasn't happy with the quality of service i was getting.Pourquoi passer à Hostfully Property Management Platform
Best fit for my needs at the time and it offered the best potential- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Continues to get better
Great customer service and constant communication and advice.
Avantages
It has so many integrations and they continue to add more and more.
Inconvénients
The set up, but that is going to be difficult on any platform.
Alternatives envisagées
HostawayPourquoi passer à Hostfully Property Management Platform
It seemed like it had more tools and support than the others.- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Feedback of system
Avantages
It is much easier to run from a mobile device than the previous
Inconvénients
Creating the templates and triggers. Also navigating the integration
Réponse de Hostfully
Hello Jennifer,
Thank you for your feedback! We're pleased to hear that you find Hostfully easier to run from a mobile device compared to your previous system. We appreciate your comments on creating templates, triggers, and navigating integrations, and we will work on making these processes smoother.
We understand how important reliable customer service is and are glad you found a better experience with us compared to your previous platform.
Thank you for choosing Hostfully and sharing your experience!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Ever improving software solution backed by a great customer service team
On the whole, our experience with Hostfully has been net positive. While there is definitely some room for improvement, you can tell that their team cares about what they are doing and are actively working on the platform. Without Hostfully I don't know if we would have been able to grow and create many of the efficiencies that we have as a business over the past year.
Avantages
Once we got over the hurdles of integration, Hostfully works seamlessly 99% of the time. Automated messaging and direct integration with our pricing, housekeeping, and smart home solutions has taken a huge strain off of our guest services team, and freed them up to provide actual service to our guests. Brise and the other Hostfully customer service reps have provided amazing, personalized service to our team, and always go above and beyond to help us solve for any issues we encounter.
Inconvénients
Integration was an arduous process, but with the number of properties we have, I don't think that could have been avoided. The major hurdle we've encountered with Hostfully is the lack of a change log/reservation history. 99% of the time, this isn't an issue, but when there is an issue, we have to reach out to the customer service team and trigger a full scale investigation any time there is an issue with a reservation, to try and track where the error occurred. The reservation notes feature that are just simple editable text boxes, which means that important information can be easily deleted or over written, and no record of when and edit was made or who made it is recorded, which can present issues when you a have a staff of 15+ individuals all logged into the software. Luckily Hostfully's team is very responsive ], and open to feedback, and we're hopeful some of these features will be added in the near future.
Alternatives envisagées
GuestyPourquoi choisir Hostfully Property Management Platform
We simply had outgrown the platform, managing multiple properties in multiple regions was just about impossible in Cloudbeds, and the lack of automated features like messaging and integrations with OTAs, smarthome services, and dynamic pricing systems necessitated a change.Logiciel antérieur
CloudbedsPourquoi passer à Hostfully Property Management Platform
Ultimately, Hostfully was the right balance of functionality and cost.Réponse de Hostfully
Thank you for your thoughtful review of Hostfully, Zach! We're delighted to hear that our software solution, coupled with our dedicated customer service team, has been instrumental in streamlining your operations and enhancing guest services. We understand that the integration process had its challenges, but we're committed to continuously improving. Your feedback regarding the change log and reservation history is valuable, and we're actively considering enhancements in this area. We appreciate your trust in us and look forward to further supporting your business's growth.
Thanks you for choosing Hostfully!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Property Management Software
We used Hostfully for less than 2 months and I think I cannot tell yet.
Avantages
It helps us manage our listings on multiple platforms in one software.
Inconvénients
Slowness response of the site when eve you change pages.
Réponse de Hostfully
Hello Mimsy,
Thank you for your review! We're glad to hear that Hostfully helps you manage your listings on multiple platforms within one software. We appreciate your feedback regarding the slowness when changing pages and will work on improving the site's responsiveness.
Thank you for choosing Hostfully, and if you have any further feedback or need assistance, please reach out to [email protected].
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Hostfully Property Management Review
Great customer support and product integrations
Avantages
Since starting our company as an onsite provider servicing vacation rentals Hostfully has played a huge part in our success. The product support and integrations with industry staples has made the managing of a larger portfolio possible. The ability to use only the parts of the software that we needed with the option to grow and add on seamlessly has made our business thrive without adding specialized employees. This feature alone has allowed us to survive as grew.
Inconvénients
Haven"t had a bad experience as of yet however would like to see better pricing for combining services
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Hostfully is a Fair PMS
Hostfully has been a simple and easy platform to use. I would recommend it because of its ease of use. Time for training on this product was less than a week which was great.
Avantages
It is very easy and simple to use, not overall complicated. It has been the bes
Inconvénients
The link between the channel manager not always the best which can complicate things. This was only one hiccup but everything else went well
Réponse de Hostfully
Hello John,
Thank you for your review! We're glad to hear that you find Hostfully easy and simple to use, and that it has been beneficial for your needs. We appreciate your feedback regarding the link between the channel manager and understand how this can complicate things. We're continually working on improving our platform to address such issues.
Thank you for recommending Hostfully and highlighting the quick training time. If you encounter any more issues, please feel free to reach out to our support team at [email protected]. Your input helps us improve our services.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great Channel Manger
Avantages
It is easy to set up and hold it to work. It has a lot to offer, that we don't use - great costumer service
Inconvénients
Errors take from time to time too long to fix it. The change from a picture is always like total new. You can't update or replace a picture
Réponse de Hostfully
Hello Tarek,
Thank you for your review! We're glad to hear that you find our channel manager easy to set up and appreciate the customer service.
We understand the frustration with the time it takes to fix errors and the process of updating or replacing pictures. Your feedback is valuable, and we'll work on improving these aspects.
Thank you for choosing Hostfully and sharing your experience!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Without Hostfully we could not manage our current list of vacation rentals
Customer service is excellent and seems to be a dedicated team, rather than outsourced cs. Not everything is perfect but they're constantly upgrading and strengthening their offerings.
Avantages
We are currently managing 25 fast paced rental properties in Newport, RI where both demand and guest expectations are very high. Having everything on one screen makes all the difference for us. Before we implemented Hostfully we were logging into multiple accounts across multiple platforms and it was too easy to miss something.
Inconvénients
The app doesn't allow you to make any adjustments or take notes, but it's helpful to see the calendar.
Réponse de Hostfully
Thank you for your amazing review, Sandi! We're thrilled to hear that Hostfully has made a significant difference in managing your vacation rentals in Newport, RI.
Thank you for your feedback about the App's limitations, and we appreciate your understanding as we work to enhance our offerings.
We are glas to hear you find our Customer service team Excellent and dedicated, they will be always here to assist you.
Thank you for being such a great customer!
- Secteur d'activité : Design
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great team support
So far so good. I think I was hoping I would have more bookings than I have but we're 3 months in, so hope it improves.
Avantages
The integration of the calendar with other platforms. The training, onboarding and customer support are fabulous. I love [sensitive content hidden]. They have been really patient and helpful in getting my three properties set up right.
Inconvénients
Setting up the data security features. It was not intuitive and I had to hire a web developer to direct the url property and white label the site. It would also have been nice to have more branding/white label options with the templates and triggers. It's difficult to change the look and feel of those.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great and easy to use PMS
Avantages
Easy to use, great support, great onboarding team
Inconvénients
Design and lack of ability to change custom email templates
Réponse de Hostfully
Hello Debbie,
Thank you for your review! We're glad to hear that you find Hostfully easy to use and appreciate our support and onboarding team.
We acknowledge your feedback regarding the design and the ability to change custom email templates and will consider this for future updates.
Thank you for choosing Hostfully based on TFV recommendations and positive reviews!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
It's ok, you can tell they're working hard on improving
Avantages
It cover all of the necessary features that you need to manage properties
Inconvénients
It takes some time to load and some features are not connected properly. The set up was a bit complex, they've team helping you and they're nice but it should be more intuitive.
Alternatives envisagées
GuestyPourquoi choisir Hostfully Property Management Platform
The priceLogiciel antérieur
GuestyPourquoi passer à Hostfully Property Management Platform
the priceRéponse de Hostfully
Thanks for sharing your feedback, Daniella!
We appreciate your acknowledgment of the necessary features in Hostfully and we are delight to hear you find our customer service helpful and nice!
We're actively working on improving load times and enhancing feature connectivity. Your input on setup complexity is noted, and we're committed to making it more intuitive.
We value your support and are grateful you chose Hostfully for its price and features!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
needs major work
many clunky elements of the software. Frankly, I think it needs a major cosmetic overall to make it more user friendly.
Avantages
Good software, but needs a ton of work, especially in the Trigger management as well as accounting side of the house. The software is just "clunky" and not user-friendly in many areas which is unfortunate.
Inconvénients
The communication with guests and missing very obvious features, such as quick access to see who is currently being hosted and the ability to manage easily. Also there is no ability to charge a customer directly on the platform; we need to go through Stripe to do "add on" services
Réponse de Hostfully
Thank you for sharing your feedback. We appreciate your insights into areas that need improvement. We're actively working on enhancing the trigger management, accounting, and overall user-friendliness of the platform.
Your comments on guest communication features and the ability to manage easily are noted, and we'll take them into consideration for future updates.
We understand the importance of direct charging for add-on services, you can modify the lead and send them a payment link directly through the platform, or connect your Marketplace so guests can buy your services!
Your feedback is valuable, and we're committed to making Hostfully a better experience for you. Thank you for your support.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
You'll regret signing up with Hostfully
Overall we're extremely disappointed we signed up with Hostfully and paid a year subscription in advance only to find out the software doesn't ever work and actually makes our life harder.
Avantages
I like that it has most of the features we need to manage our short term rentals.
Inconvénients
None of the features work. We have multiple ongoing bug reports with customer service being worked on at any one time. Dealing with customer support to try and get these daily issues is a part time job. The point of software like Hostfully is to automate a lot of your tasks to free up time for growing your business but that hasn't happened.
Réponse de Hostfully
We're genuinely sorry to hear about your experience with Hostfully, Eric. Your feedback is crucial to us, and we take your concerns seriously. We're actively working to resolve the issues you've encountered and improve our platform's functionality.
Our aim is to provide you with a tool that streamlines your business operations, and we're committed to making that happen. We appreciate your patience, and our customer support team is here to assist you throughout this process.
If you have any specific concerns or need further assistance, please don't hesitate to reach out. We're dedicated to delivering a better experience.
Thank you for your detailed feedback, it helps us to improve!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Enjoy Hostfully
It has been an overall positive experience and a step up from Smartbnb
Avantages
Relatively intuitive integration of multiple listing platforms
Inconvénients
It can be complex and seems to run into periodic issues when other integrated platforms make changes.
Réponse de Hostfully
Thanks for the positive feedback, Jennifer! We're thrilled to hear you enjoy Hostfully's intuitive integration and find it a good fit for your growing number of properties.
We appreciate your trust in us and are committed to providing a seamless experience despite occasional changes from other platforms. Thanks for choosing Hostfully!"
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Worth it's money!
My overall experience so far is very good! Hostfully has many features, automations and potential! It makes our work much easier, fun and professionally.
Avantages
Easy to use, many capabilities & automations, a comprehensive pms for vacation rentals
Inconvénients
Its very, very, very slow! Please fix it! Sometimes, I think my brain runs with 100km/h and Hostfully only speeds up to 20km/h and this makes it very frustrating, especially when you are in a hurry to do things! The same happens with the mobile app!
Réponse de Hostfully
Thank you for your feedback and for highlighting the positive aspects of Hostfully. We truly appreciate your support, Elena. We understand your concern about the speed and are actively working to address this issue. Your feedback helps us improve, and we aim to make your experience even better. If you have any more suggestions or encounter any issues, please feel free to share. We're here to enhance your vacation rental management experience.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Work in progress
Love/hate. I love it when it works as intended but there is still much to be desired and customer support is incredibly inept.
Avantages
Once set up properly, platform works pretty well with occasional hiccups.
Inconvénients
Very cumbersome set up and customer support is not good.
Réponse de Hostfully
Thanks for sharing your thoughts, Jeff! We're glad to hear it works well for you at times. We're taking note of your feedback on set up and customer support to keep improving. Appreciate your honesty
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Easy to use
Love the platform and the simple way to control all our different channels and our direct booking, easy process to book and a great way to communicate with clients. It is great.
Avantages
Every time is some great improvement and the hostfully team is always helping with anything we report. For us as users and even for our clients is great and easy.
Inconvénients
I know that is something they are still working on but the connectivity with VRBO is not that easy and as property management having the control of all in one place is our priority. Trust this will be done any time soon. At this moment is not 100% fully connected yet.
Réponse de Hostfully
Thank you for your positive feedback and for choosing Hostfully, Mergie!
We appreciate to hear you like our customer support team and our system. We apologize regarding the VRBO connectivity.
Your satisfaction is important to us! Thank you for choosing us!