Elation Health

Avantages

I love that I don't have to think about a chart layout while I am charting as the layout is already set up and you only need to fill in the boxes. It is very intuitive and the descriptors they use make sense. And everything is on one page! What to look at a previous chart? You can have it open right next to the chart you're working on. Same with labs. You can write a referral right from the chart and send it straight away. Most user boxes in the chart can easily be dragged and rearranged. Everything is easy, logical, and intuitive and thus a huge timesaver.

Inconvénients

When you are typing in a box, you have to hit "shift + enter" to move down a line and not down to the next box. That's really the only trick.

A con is that there is a little "x" in the bottom right of a box and if you accidently hit that, everything in the box is gone and there is no "ctrl Z' to get it back. You'll learn not to write long boxes because of this. Complaints about this have not resolved it.

No Fullscript integration.

Avantages

What I like most about my Elation software is that it’s quite intuitive to use. It feels like it’s built for a doctor. It works how it’s supposed to! It has everything laid out exactly how I want it. This software clearly was made with a lot of input from a practicing physician. Having used several EHR’s over the years, and hated all of them, I truly & absolutely love Elation. It’s fast and it thinks like my brain does.

Inconvénients

The smart phone app. No good. It doesn’t have enough features to really be useful. I can’t send prescriptions, which is terrible. I can’t see my schedule, I can’t make appointments. All it does is text message and often times that doesn’t work at all. I get very frustrated with it. This is something I really want and need. It’s been 2 years and I have zero improvements in the app. I’m not happy with that. Everything else is awesome!

Avantages

The platform itself is intuitive and user friendly. Certainly there are some kinks and room for improvement in the interface itself, but overall good quality product.

Inconvénients

Customer service and support is abysmal -- this is the primary reason for the 1 star review. Why is customer service experience is so poor in a product that has been out for so many years?

Avantages

I like the fact that you can prescribe through SureScripts.

Inconvénients

The lack of customer service. I have been handed off several times.

Avantages

Elation is wonderful. I even told my non computer savvy father that it was so easy he could learn how to use it. I could probably run my clinic without any support staff because Elation is so intuitive and easy to use. I am constantly surprised by the ease.

Inconvénients

Haven't found anything yet! I will let you guys know when I do.