Square for Retail

Avantages

I love how it’s so easy to use and very user friendly. I have the Square Register which has a large screen for me and a small screen in the front for the customers transaction. It is easy to add inventory by name and barcode with the barcode scanner. You can set up alerts, and I can still use it for cash transactions. I have the cash drawer accessory so it opens as soon as soon as you complete cash sale. It is basically a very advanced and convenient cash register that isn’t large and bulky.

Inconvénients

The price is a little steep for small businesses. You can get the system that requires an iPad but I didn’t see the point. If you don’t have an iPad you have to purchase that in addition. I settled for the standalone register.

Avantages

I enjoy easily keeping track of my customer's info, including the ability to create my own custom fields and also group customers. These features make it easy for me to note a history with a customer, aside from just their purchases. Grouping customers allows me to enter a location, find the group of customers there, and know everyones name as a result of this reference

Inconvénients

I wish it were easier to transfer my client lest from other software, but thats the nature of software I guess.

Avantages

The fee structure is lower than some, and they send first time users a free mag strip reader. That's really the only benefit I can see.

Inconvénients

-You can't manage your account from your phone. Most options are grayed out and say "desktop required."
-Once I got to my desktop, the site was really buggy and hard to use. For instance, little black dialogue boxes telling what kind of info to put in each field hover over the space you actually need to type in when you do your account set-up. When you hit the "X" in the corner of the dialogue box that is blocking your view of the typing area, a full-screen pop-up asks "Are you sure you want to leave setup?" No, I don't want to leave setup, I just need this box out of the way. My first form that I filled out was full of typos, because I couldn't see the field to type in through the black dialogue boxes.
-Their customer service is REALLY bad. When I had trouble signing up for the free card reader, I used the WORST customer service bot I've ever seen. It just kept sending bursts of 3-5 messages with links to broken pages on their website based on key words before I could even fully type my question. Then the human customer service rep I chatted with wanted to add things to my cart for me and kept trying to assume the sale before actually addressing my problem.

Alternatives envisagées 

Avantages

We specifically use Square for Restaurants POS system for our taproom system, which also ties into our mobile payments, but we do use Square for Retail as the basis for our online ordering page through Wix, as it works best for hosting that site for orders. It works great, we can track inventory and orders and such, it does what we need it to do!

Inconvénients

Honestly, the only thing I wish was different was that we didn't have to use Retail and could just use Restaurants for our online ordering, but the retails works for it better and it functions so it's fine.

Alternatives envisagées 

Pourquoi passer à Square for Retail

Avantages

I love how easy it was to start taking credit cards and to use Square as my POS. It syncs to my accounting software automatically and keeps track of all my products, invoices and charges.

Inconvénients

There isn't an automatic section for shipping and I have to add it manually as its own category. Not sure why they haven't built this into their invoicing platform yet even though so many people have asked about this.