En savoir plus sur Square Appointments

Square Appointments est une solution cloud de gestion des rendez-vous qui permet aux professionnels de gérer les réservations et les rendez-vous, de générer des leads et d'accepter des paiements. La solution répond aux besoins des commerces de détail de toutes tailles dans divers secteurs de services. Square Appointments permet aux clients de prendre rendez-vous pour un ou plusieurs sites à tout moment. De plus, la solution permet aux clients d'effectuer des paiements anticipés pour les rendez-vous planifiés. Les utilisateurs peuvent consulter leurs calendriers depuis n'importe quel appareil mobile et planifier leur journée en conséquence. La solution envoie des notifications automatisées aux clients pour leur rappeler les rendez-vous à venir, par e-mail ou SMS. De plus, les formateurs peuvent prendre des notes pendant qu'ils s'occupent des clients pour s'y référer ultérieurement. Square Appointments permet aux clients d'effectuer des paiements par carte de crédit. Square Appointments permet aux spécialistes du marketing d'organiser des promotions et de gérer des programmes de fidélité à la fois pour les clients potentiels et existants. La solution s'intègre à Square Point of Sale, QuickBooks et Xero.
Square Appointments Logiciel - 1
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Vidéo de Square Appointments
Square Appointments Logiciel - 1 - aperçu
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Square Appointments - Prix

Square Appointments est disponible en version gratuite et propose un essai gratuit.

À partir de :
Non fourni par l'éditeur
Version gratuite :
Oui
Version d'essai gratuite :
Oui

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Square Appointments - Avis

Note globale

4,5
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
4,3
Fonctionnalités
4,2
Simplicité
4,5
Support client
4,3
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Tous les avis sur Square Appointments

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217 avis
Akou Kafui
Akou Kafui
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
4
Support client
4

5,0
Publié le 03/11/2023

Top produit de calendrier

Avantages

C’est un top produit qui permet de travailler avec les entreprises grâce à ses fonctionnalités modernes et facilite pour l’établissement des calendriers .

Inconvénients

Simple et flexible avec une meilleure équipe d’assistance. Je le recommande

Carolyn
Carolyn
  • Secteur d'activité : Vétérinaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
3
Support client
5

5,0
Publié le 11/10/2023

Square appointments isn't made for mobile services, which we are. But we still use it.

Setting up our clients too me forever, about 3 months. but that's because we were a mess going in. Customer service is exceptional, and easier to get ahold of than you would expect. There are several bells and whistles tat we were not expecting. Things we didn't know we need but now couldn't live without. Our clients recognize the product, so they are happier using it. We would recommend this product

Avantages

We like that our clients recognize the product, and are less skeptical to use it. We like the POS integration. We like the customization of our receipts and the reminders to book again.We like the organization of our customers.

Inconvénients

We wish there were more options to show the different stages of an appointment (appt offered, scheduled, confirmed, canceled, completed). We wish there were rout optimizations. We wish you worked better for mobile business. And AI that keeps road/weather conditions as well as distance between clients in mind would be a fantastic start.

Jennifer
Jennifer
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
4
Support client
2

4,0
Publié le 09/01/2025

Good for very small business or retail needs

Was happy with them for the most part until we outgrew what they offered.

Avantages

Relatively straight forward and easy to use for a small business at an attractive price.

Inconvénients

There are not a lot of customizations that we needed as a growing Spa business.

Jess
  • Secteur d'activité : Biotechnologie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
5
Support client
1

3,0
Publié le 19/11/2024

Square Appointments: The truth

There are GREAT things about Square Appointments and there are things that need to have the kinks worked out, which happens with pretty much everything in life, yeah? BUT! We need y'all to listen to us and trust us. It feels like we're being mansplained with what we do and do not need in our Appointments.

Square KDS and Retail have gotten overhauls and revamps and what not; what about Appointments?

Avantages

Overall, Square Appointments has been leading the industry with features and integration. For the most part, it's easy to use and has been the benchmark by which all other platforms measure their offerings to their clients.

I've been using Appointments for 6 years. There's a (few) reason(s) why.

1. POS Integration - no need for a separate processor; invoicing and various forms of payment flexibility.

2. Free Plan Option - solopreneurs can get their business up and running without feeling like they have to "pay to play"

3. Built-In (paid) Marketing Tools & Loyalty - email and text campaigns, unique discounts, track customer engagement, get people back to your business, help clients feel special on special days like birthdays, anniversaries, etc.

4. Booking Website Included - also easily integrates into Google, Instagram, and Facebook to use their "book now" features

5. Inventory

6. Employee Management, Location Management, Tip distribution, and Payroll capabilities

7. No-Show and cancellation protection

8. Detailed reporting capabilities

9. Waitlist

Inconvénients

Although there is great progress and development within Appointments, there are still some VERY key features (BASIC NECESSITIES) that have been HIGHLY sought after for years and they're still not implemented.

Also, do people that utilize Appointments not utilize anything else? Do we not sell retail? Do we not ship things out? Do we not have massive salons, businesses, etc. that would benefit greatly from restaurant capabilities?

Let me ask it a different way. Let's create a story.

You book your quarterly haircut. Got confirmation and everything synced and integrated into your calendar. Yay!
Oh but what's this? Before I finalized my appointment, I was asked what new product I needed since the shampoo I purchased last time is almost out. Not only that, I could send a message to my stylist, giving some details about how my scalp is feeling this time and asking if I should stick with the same product.
Oh my gosh....my stylist responded, gave great advice, and NOW they want to know if they should ship to me so I get it sooner or if I want to pick it up (prepaid) when I come to my appointment. SUPER cool!

Fastforward to the day of my appointment and I'm getting a reminder that not only includes my appointment details, but it also includes confirmation about the retail I wanted, asks if I wanted to do any last minute appointment add-ons upgrades (even knows to already check my stylist's calendar so I know it won't back them up and have them rushing to complete the upgrade appropriately), AND sends whatever drink/food item I'd like to have ready for me when I arrive.
Best. Service Provider. Ever.
Top to bottom.

Wouldn't you want to experience that?

I recognize that ALL of those features probably can't exist...but what if they could??

Alternatives envisagées 

Wix, Vagaro, Google Workspace, Acuity Scheduling, Clover et Rosy

Pourquoi passer à Square Appointments

I prefer the user interface to Vagaro, Schedulicity, Rosy, GlossGenius I know that I can speak to the people behind the platform and enact change (or at the very least have a conversation about enacting change)
Mateo
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 26/11/2024

Square Up is an affordable Booking software for Service Providers

We've been with Square going on 4 years and in that time, we've seen a ton of new improvements and updates that have really simplified Appointment booking for us. We're all about automation to reduce the amount of manual admin work so we can focus on our craft and Square meets our needs!

Avantages

Square Appointments is a great affordable option for service providers (hairstylists, tattoo artists, lash techs, tint installers...). In addition to handling booking for you, you can add on other subscriptions as needed so you have full control to customize the software as your business grows. They also have a robust Feature Request forum & beta program which shows how committed they are to making their products work across their customers needs.

Inconvénients

Other Appointment Scheduling platforms may have a few more niche-specific features - but that also comes with a significant added cost.

Alternatives envisagées 

Vagaro

Pourquoi passer à Square Appointments

More affordable sine they have an la carte pricing structure.
Taylor
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4,0
Publié le 16/01/2025

The Square - for all your needs.

Sometimes the application glitches and needs a reboot so can be slow starting up. Though once working, I experience a positive outcome and have no complaints.

Avantages

Square appointments has everything in one for what is needed to run a business. It's also accessible anywhere which is very convenient.

Inconvénients

The customization within an appointment is lacking.

Jamilia
  • Secteur d'activité : Art
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 22/01/2025

Square appointments

Overall experience is 10/10. I like that once you have an account; all receipts go to that email

Avantages

It’s easy to make payments using my card when running errands.

Inconvénients

There are no cons. I’ve never had a bad experience with this site.

Jazzmen
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 02/02/2025

Square up baby

Avantages

I can get a payment true card if the customer does not have cash

Inconvénients

The monthly subscription always digs a hole into my pocket like a drill

Sam
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
3

5,0
Publié le 17/01/2025

Simple to use schedule manager

Really solid. It accomplishes exactly what I needed it to do (it does as advertised)

Avantages

Calendar integration is super easy and saves a ton of time.

Inconvénients

Its official integrations are really polished, but it's not the most flexible platform for any non official integration.

Alicia
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 19/12/2024

Easy peasy appointment making!

I have a few providers that use this platform and I do enjoy the simplicity of it.

Avantages

I love being able to make appointments through Square Appointments, it's simple and effective.

Inconvénients

I honestly cannot saw much about something that I dislike.

Kendall
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
4

5,0
Publié le 25/01/2025

Square is the best!

Overall I had a great time using square!

Avantages

I liked how easy it is to use and handy it has been from past experiences

Inconvénients

The app can be slow at times but other than that it worked perfectly.

Utilisateur vérifié
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
5
Support client
3

3,0
Publié le 10/04/2023

Square has lost its grip on service

Although I was initially a loyal user of Square Appointments and had been using the platform since its launch, I ultimately made the difficult decision to switch to another service due to its limitations. While I appreciated the overall quality of the product, it was frustrating to encounter persistent issues that were not being resolved by the Square team. As a long-term customer who had generated millions of dollars of business for the company, I had hoped for more responsive and effective support from the software provider. Despite my loyalty, the unaddressed problems and limitations ultimately led me to explore other options.

Avantages

I can tell you that Square Appointments is a user-friendly platform that allows businesses to manage their appointments and bookings efficiently. It offers features such as online scheduling, automated reminders, and customer management, making it easy for businesses to streamline their operations and improve their customer experience. Its mobile app also provides convenience and flexibility for businesses on-the-go.

Inconvénients

The limitations of Square Appointments were a major source of frustration for me. One of the most significant issues was the inability to collect credit card information via text to secure bookings, which created extra work for both me and my customers. Additionally, the "create appointment" option was not always available, which caused inconsistencies in the booking process. The double consent requirement was another significant drawback, as it prevented me from reaching out to customers directly through the messaging feature. Instead, customers had to initiate communication, which could be inconvenient and time-consuming. Despite reporting these issues multiple times, they were not addressed, ultimately leading me to switch to another platform. One of the most significant downsides of this switch was losing the ability to send messages to my customers directly through the app, which meant that I had to use alternative methods such as phone calls or SMS. This was particularly challenging as I did not want my employees to use their personal cell numbers to contact customers.

Alternatives envisagées 

PayPal

Pourquoi passer à Square Appointments

Back in time, square had a device where one can charge the customer on the smartphone.
Heather
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
3
Support client
2

3,0
Publié le 23/07/2021

Square for barbershop

I’m currently searching for another appointment system that has some of the features square is lacking, there’s just many things Square should offer for the beauty industry that they don’t and for such a big company they would be such a small changes I don’t understand why they don’t initiate them.

Avantages

Square is one of the first POS systems that I used so I’m very familiar with it. It integrates easily with many different applications and has a fair amount of necessary features.

Inconvénients

I pay a lot of money to use square for appointments square for payroll square for POS square for marketing etc. etc. I hate that every part of Square has a different app I wish I could all just be in one and I hate how they charge for every little thing, boy they make a ton of money off me and their customer service is horrible

CharRon E.
CharRon E.
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4,0
Publié le 12/07/2021

Square Appointment on the go

I enjoyed the use of the program. It was an issue when I didn't use square for all my clients. It wanted control of my schedule.

Avantages

It connects to my Instagram account and website for clients to register on their own. The interface is simple to use. Very streamline.

Inconvénients

That is connected to the square app. It need to connect to the app. All the appointments have to done inside square appointments.

Alternatives envisagées 

Calendly

Pourquoi choisir Square Appointments 

To use square app for my business transactions

Logiciel antérieur 

Acuity Scheduling

Pourquoi passer à Square Appointments

It was simple to use and it connected with square app
Lucille
  • Secteur d'activité : Événementiel
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 31/10/2019

Easy All-In-One System

I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.

Avantages

Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.

Inconvénients

I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)

Alternatives envisagées 

Acuity Scheduling

Pourquoi choisir Square Appointments 

Schedulicity wasn't staying current with the changes in media appearance. It was starting to feel very "dated" compared to the strides other companies were taking. They also did not have a true app at the time.

Pourquoi passer à Square Appointments

The pricing of Square was optimal as well as their integrated payroll system for my team.
Ricky
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
4

5,0
Publié le 03/08/2023

Square Appointments for Salons

I think my overall experience with square appointments booking system has been a great one. I rarely had to contact support and when I have any issues were resolved swiftly.

Avantages

I love the calendar syncing and ease of booking and calendar management features but it's a toss up with the customer database. We couldn't function without any one of these features

Inconvénients

I didn't like that I had to pay up to a new tier and the only added feature I needed was the ability to point my domain name to my square booking site.

Abby
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 02/12/2024

Square Appointments - Booking Made Easy

Avantages

I like how easy it is to make bookings through Square Appointments. I never find myself having trouble creating an appointment or booking using Square.

Inconvénients

There's nothing I don't enjoy about Square Appointments. Its ease of use is incredibly helpful.

bridgette
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 04/06/2024

Appointments made easy

Avantages

This online booking feature is phenomenal. Customers can access the site or app anytime day or night. I like the features of being able to choose from different colors or layouts. My customers also provided great feedback about receiving reminder text messages as an appointment approaches.

Inconvénients

Nothing is nothing I dont like about the software.

Whitney
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 06/09/2024

Square Appointments Makes Booking Services Easy

Overall, square appointments are easy to use and low cost. A great way to manage business.

Avantages

Square appointments are quick and easy to book! Very easy to use!

Inconvénients

No cons—square appointments are easy to use!

Amber
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
3
Support client
0

2,0
Publié le 07/06/2024

Not my favorite for appointments

Avantages

I didn’t really enjoy it for appointments prefer it for credit card swiping

Inconvénients

I was not a fan of trying to integrate my my books to it. It wasn’t an easy transfer

Kendra
  • Secteur d'activité : Vétérinaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 19/10/2023

Great appointment software

Avantages

I really enjoy Square for appointment scheduling and calendar management.

Inconvénients

I do not like that you cannot allow for double booking in the free version.

Nathan
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

4,0
Publié le 04/11/2023

Square appointments is a great value

Avantages

My team loved using it right away. Our logistics were far better after implementation.

Inconvénients

I hadno major concerns with the service.

Dawn
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
4
Support client
4

5,0
Publié le 11/02/2023

Great but outgrew it

Was excellent when I was a single service provider but as the spa grew we lit grew the software. It’s great for small business software but didn’t like it wasn’t salon specific enough.

Avantages

This was very user friendly software. Easy to use.

Inconvénients

It wasn’t great for a busy spa. Cashing out multiple services done with several service providers on one transaction wasn’t available. Reporting wasn’t strong enough either, keeping track of GCs was okay but not great.

Bonita
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 28/12/2021

The Best Appointment Integration for Online Booking

I was one of the first Canadian adopters, and when I noticed a small issue with the postal code field (which at the time was set up for only American zip codes), which affected a client's ability to book a session with advance payment, Square support was quick to resolve the issue, and they offered me some free transaction fee coverage for my trouble. While I eventually switched to payment at the time of service, I appreciated how quickly and deftly my issue was resolved.

Avantages

It works seamlessly, and allows me to give my clients a Covid message, and a link to my client/practitioner agreement before they even book their session. I love that it integrates Square software and my Google Calendar, so there is no duplication of effort. Though I do not use the feature, it's brilliant that it will allow me to accept payment through Square at the time clients book an appointment.

Inconvénients

Some of the backend features could use some tweaking. Given how many of us work from home, there should be an option for a client to choose a remote session, not just their home or my office. I always have to contact clients to find out if they want to meet at my office or work via Zoom. That choice should be one that clients can make clearly at the time of booking their session.

April
  • Secteur d'activité : Services à la personne et aux familles
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 30/07/2021

Love this software

My overall experience with this software is awesome and I wouldn’t use anything else it’s that great

Avantages

I love the fact that it’s easy to use and that it’s easy for my clients to use this has help my business greatly

Inconvénients

There is nothing I don’t like about this software because it has been great and I couldn’t live with out it

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