Zanda (formerly Power Diary)

Thank you for taking the time to review Power Diary. We're thrilled that you're finding the system to be user-friendly and affordable!
Thanks again! -Heather

Hi Lauren, thank you for your incredible feedback!
We're thrilled to hear that Power Diary has been a game-changer for your medical aesthetics practice. Your kind words about Power Diary modern efficiency and ease of use truly make our day. We're also delighted that our customer support team has been able to assist you promptly and effectively – we pride ourselves on providing real human support.
We understand that SMS fees can add up, especially when ensuring all your patients receive timely reminders. As a means to cut those costs, the SMS functionality is backed up by free email communication.
Thank you again for choosing Power Diary and for acknowledging the hard work of our team. We’re here to support you and your practice every step of the way! - Irina

Hi Kathleen, thank you for your thoughtful review and for sharing your experience with Zanda! We're so glad to hear that you’ve found our scheduling features, calendar integrations, and Stripe functionality helpful for managing your practice efficiently.
Regarding your feedback about the lack of automated email messages and intake forms, please let me advise that there are a number of workflows where this is achievable. For example, Zanda offers a number of invoicing and appointment automations, and automatic client portal notifications that can be used for sending clients important information, including invoices and various online forms, and more.
We understand that there might be a steep learning curve when adjusting to a new practice management software, and are eager to help. Please do not hesitate to book a free training session via this link https://zandahealth.com/au/book-a-call/ We are here to help.
Warm regards, Irina

Hi Ivan, we genuinely value your positive feedback on the product's functionality, and we're truly sorry to hear about your experience with the support service. We take incidents like the email spam issue very seriously and want to reassure you that, as soon as the situation was discovered, we immediately acknowledged it and acted swiftly. We published information about the incident on our website https://support.powerdiary.com/spam-email-issue-25-aug-2024 and emailed all affected accounts with details, including the profiles that received spam emails. Additionally, we provided clear recommendations, including a message template to help practices explain the situation to their clients.
We are sorry to hear that an online booking issue you reported has not been resolved. We requested our support team to review all communication and ensure they are responding to any open tickets with further assistance.
We are happy to stay in touch via [email protected] and assist you further.

Hi Samia, thank you for your amazing review! We're thrilled to hear that Power Diary has been such an all-in-one solution for your practice over the past two years. Knowing that scheduling, communications, assessments, payments, and video sessions are all working smoothly for you is exactly what we strive for!

We're also so pleased that our support team has been helpful, whether through real-time chat or one-on-one guidance. Your input on system improvements is invaluable to us, and we’re glad to hear you feel heard with our updates.

Thank you for choosing Power Diary, and for your commitment to our system. We’re honored to support your work in mental health! - Irina

Hi James, thank you so much for taking the time to share your experience with Power Diary! We're thrilled to hear that our software has been instrumental in saving you valuable administration time.
It's fantastic to know that you find our user interface intuitive and packed with useful features, making your experience with us both efficient and professional. We greatly appreciate your feedback about the online booking process as well.
While we currently support Stripe for online payments and sync with Google and Outlook calendars, we will pass your request for the ability to use Square payments processor and sync with Apple iCal to the product team on your behalf.
We're delighted to hear that our support team has been responsive and helpful whenever you've encountered any challenges. Providing exceptional support is a top priority for us, and we're glad to hear we've met your expectations in this regard.
Thank you for choosing Power Diary. - Irina

Hi Karin, thank you so much for sharing your detailed experience with Power Diary! We're thrilled to hear that our all-in-one system is making a significant difference in managing your business more efficiently.
We understand that migrating systems can be a challenging process, and we appreciate your patience and effort in setting things up. Your feedback about the diary sync and email templates is incredibly valuable. We’re constantly working to enhance our features, and insights like yours are crucial for this.

Regarding the Telehealth Plus+ feature, we take note of your thoughts on its pricing and inclusivity. Our aim is always to offer a comprehensive service that meets the diverse needs of our users.
We're so pleased that Power Diary has been instrumental in running your business and that it stood out to you among alternatives. Your success is our priority, and we’re here to support you in every step of your journey.

Thanks again, Irina

Hi Avonia, thank you so much for your thoughtful review and for choosing Zanda as your practice management system! We’re thrilled to hear that you find our interface intuitive and that features like auto saving progress notes, calendar integration, and customizable templates are helping streamline your practice. Your kind words motivate us to keep improving!
We truly appreciate your constructive feedback as well. Happy to let you know that we've recently upgraded our integration with Google Calendar to ensure seamless updates of appointments changes.
It’s great to hear that Zanda has stood out as the best option for your needs among the systems you’ve tried. We’re committed to ensuring it continues to exceed your expectations.
Warm regards, Irina

Hi James, thank you so much for your positive feedback! 🌟 We're thrilled to hear how Power Diary is helping you streamline your office work, prevent double bookings, and save time for both you and your team. It's fantastic that even with limited time, you're already seeing great benefits and finding it easy to onboard others!

We understand that finding time to explore all the features can be a challenge, and we're here to support you. If you'd like, we can recommend some tips or resources to help you get even more out of Power Diary without taking too much of your time - just reach out to our support wizards at [email protected] - our team is always happy to assist.
Warm regards, Irina

Hi Simone, thank you for your wonderful review! We're thrilled to hear you find our system easy to use and beneficial for both you and your clients. We have put a lot of work in improving the system interface this year and we hope that you will fide these changes helpful. If there's anything specific you'd like us to address, please don't hesitate to let us know.

Thank you for recommending us and for being a valued part of our community! - Irina

Thank you so much for the great review and your feedback. We appreciate it!

Please submit your request for an electronic prescribing feature via this feedback form. There are a couple of questions that will help us to understand what you're looking for: https://powerdiary.typeform.com/to/LByeS1R1

Thanks again! -Heather

Thank you for your review! It's wonderful to hear that Power Diary is the backbone to the efficient running of your business and that the features are saving you time and energy!

Regarding data searches and NDIS specific features, our Customer Team would like more detail regarding your needs, in order to offer possible solutions or to record feature requests. Please reach out to [email protected] with details and we'll be happy to assist.

Thank you again! - Heather

Hi Alyce, thank you for your fantastic review of Power Diary! We're thrilled to hear that you find the ease of daily use and the simplicity of the setup process to be standout features. It's great to know that the ability to create email and letter templates for clients is helping to streamline your workflow efficiently.

We're delighted that you like everything about Power Diary. Your satisfaction and positive experience with our product are incredibly important to us. We strive to continuously improve and offer the best possible service to our users.

If you ever have any suggestions, questions, or need further assistance, please don't hesitate to reach out. We value your feedback and are here to support you in getting the most out of Power Diary.

Thank you again for choosing Power Diary and for your enthusiastic support! - Irina

Hi Fiona, Thank you for your review! We're glad to hear that our automated appointment reminders are taking a load off your mind. We understand the challenge of using Power Diary as a personal diary for a sole trader with an active social life. Your feedback is important, and we’ll explore ways to make personal scheduling more intuitive. It's great that the ease of access and memory function are working well for you, and we're delighted that Power Diary continues to be a suitable choice for your needs. If you have any suggestions or need assistance, please feel free to reach out. We're here to support you! - Irina

Hi Pip, we're immensely grateful for your wonderful review of Power Diary! It's truly heartening to hear how our platform has simplified your life as a sole practitioner. Our aim is to provide not just a software solution but a supportive community to assist our users in every way possible.

Your satisfaction and lack of issues with the software are the best compliments we could receive. We're committed to maintaining this level of service and continuously improving to meet your evolving needs.

Thank you! - Irina

Hi Anzie, thank you for taking the time to provide such detailed feedback on your experience with Power Diary. We appreciate your suggestion regarding the development of an app. Understanding our users' needs and desires is crucial for us, and feedback like yours is invaluable in guiding our future enhancements. It's wonderful to hear that you've found Power Diary to be affordable and valuable for your small business, and that the free trial period was beneficial in helping you determine it was the right choice for your needs. Thank you again for choosing Power Diary and for your kind words. We look forward to continuing to support you and your business. - Irina

Hi Sarah, thank you for sharing your positive experience with Power Diary. We're delighted to hear that managing appointments, utilizing reminders, and the overall flexibility of our system are proving to be effective and beneficial for your team. It's fantastic to know that Power Diary is also contributing to the improvement of your record keeping.

We appreciate your feedback regarding the synchronization with Google calendars. We understand the importance of seamless integration with other platforms and are always looking for ways to enhance our system's functionality. Your suggestion for two-way synchronization with Google calendars is valuable, and we will certainly consider this in our future updates. Thank you once again for choosing Power Diary and for your constructive feedback. We look forward to continuing to serve you and your organization. - Irina

Thank you so much for the great review! We're thrilled you're finding the software easy to navigate and use!

If you're in need of any assistance, please don't hesitate to book a 1-1 call with our Customer Success team. They'll be happy to help! https://www.powerdiary.com/book-a-call/

Thanks again,
Heather

Thanks John. The Online Forms have taken longer than initially anticipated, but I can assure you it has nothing to do with complacency - in fact quite the opposite. Our online forms are built on our Client Portal platform. During dev we identified there were some emerging limitations with the technology we had been using for the Client Portal. We decided that instead of building another feature on top of it, we should instead rebuild the Client Portal first using more flexibility technology, and then build the Online Forms using that. It's a 'get the foundations right first' type decision. Whilst not glamorous, this approach has ongoing, long-term benefits for all our users. The Client Portal has now been rebuilt and released, and the Online Forms function is in final stages of pre-Beta testing. Re SMS: these are middle-range for pricing. We use an enterprise-grade gateway that is very reliable. There are some cheaper, less reliable providers but we will never use them.