Bomgar is a cloud-based or on-premise secure access and remote support solution suitable for businesses of all sizes. It offers remote support, privileged access and vault modules within a suite. Key features include customer support, help desk administration, internal IT support, collaboration, monitoring and auditing.
The privileged access module allows users to create accounts and monitor and record sessions in real time. Users can set up a secure remote connection to view and control remote desktops, network devices and servers. Other features include session forensics for compliance, cloud infrastructure management, authorization, notifications and credentials management.
The vault module is an enterprise password manager that enables users to store passwords, find privileged credentials and share admin passwords. Bomgar offers integrations with HP ArcSight, Lieberman Software, ServiceNow, Splunk and more.
It is available for purchase with a monthly subscription. Support is offered via live chat, phone, online guides, video tutorials and emails.
Ivan M. Secteur: Logiciels Nombre d'employés: 13-50 employés
Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.
It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.
It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.
Robert S. Secteur: Presse écrite Nombre d'employés: 1 001-5 000 employés
Great remote support. Connects to Mac and PC easily.
I found that this software/server package is the best and easiest software for Corporate use.
Yearly renewal might be a little high for smaller companies.
Diana D. Secteur: Services financiers Nombre d'employés: 5 001-10 000 employés
It was okay but not great. Manageable I would say. None the less it's still better than webex remote..
It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.
Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming
Graham F. Secteur: Services et technologies de l'information Nombre d'employés: 201-500 employés
Remote Support from Bomgar is our main tool we use to provide support to our end users. Because it is easy to use on both sides we have not looked anywhere else. Cost is great too.
It is very easy to use for our end users so they can get can get connected to our support team and the ability to elevate privileges makes resolving their issues remotely much easier. In app chat is also a nice feature that comes in handy when working with our end users.
There is very little to not like. It is easy to use and we have not experienced any outages or issues in the time we have been using it.
Shaban E. Secteur: Automatisation industrielle Nombre d'employés: 501-1 000 employés
It just works it really gets the job done and its headache free for the Admins
No cons it simply works
Best software out there and i have tried at least 6 different ones