En savoir plus sur roomMaster

roomMaster by InnQuest is a cloud-based property management solution suitable for hotels including chains, independent hotels, business hotels, boutique properties and resort hotels of all sizes. On-premise deployments are also available. The software includes a hotel property management module (PMS), EMV credit card payment processing, a variety of configurable reports daily flash reporting and accounting exports and a booking engine. Other features include channel management, a point of sale (POS) module, events and catering management, revenue management, customer relationship management, automation tools and various APIs and integrations. roomMaster also includes features for front desk management, revenue and yield management, groups management and housekeeping and maintenance management. Additionally, the POS solution natively connects to roomMaster for bill-to-room features and centralized reporting and accounting. roomMaster connects to online travel sites and to global distribution systems, allowing hoteliers to manage rates and inventory. The solution is also optimized for mobile bookings.
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Vidéo de roomMaster
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roomMaster - Prix

roomMaster n'est pas disponible en version gratuite mais propose un essai gratuit.

À partir de:
Non fourni par l'éditeur
Prix:
Prices starting at $195 / month for 1 - 39 rooms. Contact innQuest for a pricing quote.
Version gratuite :
Non
Version d'essai gratuite :
Oui

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roomMaster - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4
5 avis sur 56 Afficher tous les avis
Michael L.
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 31/10/2018

Great Hotel Software for 60 room property

Very happy, software is reliable, has never crashed , very stable

Avantages

I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly.

Inconvénients

There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board

Réponse de InnQuest Software

Michael,

Thank you so much for taking the time to write this review. Your comments and feedback are appreciated.

Looking forward to the next 18 years of the relationship!

Kent H.

Répondu le 02/11/2018
William D.
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
4
Simplicité
4
Support client
2

4
Publié le 04/03/2020

Expensive customer support and hardware costs. We then had to pay to get our database.

We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did not want to pay a large upfront amount of money and then not be happy with the system. We would then be stuck with the extra hardware and software and we were increasingly not happy with the customer service. They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called. The cost was not far off from paying for a web-based system with unlimited service calls (WebRezPro) that we found and ultimately went ahead implementing.

Avantages

The software is easy to pick up and figure out without too much training. The software and system we had was server/property-based and owned. That was important because internet access was spotty until we had a dedicated fiber line installed.

Inconvénients

The software we owned outright was being discontinued for support using the Roommaster online booking engine widget we used on our own website. To upgrade we needed a new server and more new hardware then our budget would allow. We were trying to get away from Windows computers because of the the security maintenance needed for PC systems. (We had a virus from an email a few years back and lost data.) We ultimately went with a cloud-based system that could run with inexpensive Chromebooks (easy security maintenance).
Roommaster wanted us to pay to get your own database information out of their system when we wanted to leave their software.

Réponse de InnQuest Software

Thank you for taking the time to provide the review. In January 2019, InnQuest announced the consolidation of the roomMaster solution, ending the legacy Edition Model. roomMaster is now offered as one solution either as a fully hosted cloud PMS, an on-premise Server based install and even a lite version that is 100% Web Based. Support was ended for the legacy editions for many reasons, but mostly for security issues with legacy technology. Clients affected by this were given 1 year to complete a required upgrade at minimal costs.

Our clients have full access to and own their data. Reporting is available for assisting with a move to a new system at any time. However, if desired there is an available add-on that can export the data as well into a .CSV format for importing into another system.

We thank you for your business and wish you success with your new system.

Répondu le 06/03/2020
Chris H.
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
2
Simplicité
4
Support client
5

3
Publié le 15/09/2017

Gets The Job Done

Avantages

It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.

Inconvénients

It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.

Réponse de Kimberly

Dear Chris,

Thank you for sharing your review on roomMaster. Your comments on our Support Staff were shared with our team and very much appreciated.

We do apologize that you have some concerns with the software and would love the opportunity to discuss your concerns in more detail. Our goal is the same as yours, to make sure you are getting the most of your investment and that we are meeting your needs.

There are more than 140 Reports and Graphs built into roomMaster. We are dedicated to providing the analytical data our clients need to make smart decisions about their business. We do know however, that hoteliers can have different reporting needs and we may not accommodate them all. This is the main reason that we offer the ability for our clients to have direct access to the database to create their own reports using SQL. We offer custom report writing services to assist our clients with these reports as well.

We see that you have started the transition to our new booking engine. We are confident that the new platform that reduces your IT Scope, is 100% mobile responsive and is easily branded will help you increase direct bookings and show great value.

Thank you again for your review. We hope to speak with you soon.

Sincerely,

Kimberly Brewer
Client Relationship Manager
[email protected]
813.288.4900

Répondu le 22/09/2017
Jenn H.
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
4

4
Publié le 22/09/2017

easy to work with

overall wonderful software and company

Avantages

it is very user friendly
updated are constant and responsive to the needs and suggestions of clients
customer support is friendly, responsive and knowledgeable
reporting is great - if the report you want does not exist you can pay to have it created
texting service is the best

Inconvénients

if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.

Anthony D.
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
3
Support client
3

4
Publié le 08/02/2018

Long set up but useful once active.

Avantages

Reports are by far the best attribute. There is a lot of different functions all of which would be very useful if we had a much bigger year-round property.

Inconvénients

Visually speaking the back and of the software seems a little outdated. Having used a number of cloud-based systems I think this could use a little updating.

Réponse de Kent

Anthony,

Thank you so much for reviewing roomMaster. The feedback we receive from our clients helps us to shape the product and our services as we move forward. Your comments on the UI are perfect timing. We are currently launching the Cloud version of roomMaster this month and our next project is to evaluate the UI and find ways to improve for both PC and Mobile.

Répondu le 09/02/2018

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