Pulseway

Avantages

Super outil pour la gestion et l'etablissement de connexions distante a vos serveurs. Permet egalement de faire de débugage à distance.

Inconvénients

Le cout des licences est exorbitant et les fonctionnalités un peu limités

Avantages

Cost
Ability to Deploy from local servers
Remote Powershell/Command Prompt is a life saver
The scheduled execution of Powershell/Batch Scripts
Easily control windows updates

Inconvénients

No remote access for Mac OS
The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Avantages

Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. Pulseway's RMM has a wide variety of indispensable scripting and management tools which they are regularly enhancing and adding to. Most importantly, Pulseway has exceptional customer service. Our account manager James Norris is outstanding. James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining product support.

Inconvénients

There is definitely a learning curve associated with the more powerful aspects of the RMM and PSA, fortunately Pulseway is very responsive to questions and provides guidance to ensure we get the most out of our services potential.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Pourquoi passer à Pulseway

Avantages

The remote monitoring and automation features are game-changers for me. Plus, the mobile app is super convenient.

Inconvénients

I wish the reporting and analytics capabilities were more robust. Also, better integration with third-party tools would be helpful.

Avantages

RMM works very well. The remote take over works well with all the options that you expect.

Inconvénients

PSA is a bit to basic for our needs. Missing some of the basic features that you would expect.

Avantages

Ease of access.
Easy integration.
Reliability
Great support.

Inconvénients

Lack of integration in to Some AV software. However easily achievable.
Some billing not consolidated.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

- Ease of use / Intuitive UI
- Powerful, feature rich mobile app
- Integration with Bitdefender GravityZone EDR

Inconvénients

Lack of graphical remote desktop control for Linux systems

Alternatives envisagées 

Pourquoi choisir Pulseway 

Logiciel antérieur 

Pourquoi passer à Pulseway

Avantages

The Mobile App is years ahead of its time and I have been using Pulseway for almost 10 years. Their Support and Sales team are patient and great. Most things get resolved instantly and they listen to feedback and always have new fixes and feature ready at bay.

Inconvénients

Occasional cohesiveness between the webapp and mobile app. There are some rare instances that the Web App and the Mobile App function differently, whereas as an avid software user, the general stance is that there would generally be the the same experience across web and mobile.
The mobile app has not been updated in terms of excessive functionality as well as looks as it still holds the same look and feel and most of the functionality from years ago. That being said, even those functionalities are ahead of its time when they were release, I hope they improve their mobile app whilst they are already improving their web app as I believe their mobile app sets them apart from other competitors. The ability to restart a PC or check its logs while being away and remote itself is nuff said. Improved notifications is also another aspect I would like to add.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Easy to implement, easy to manage. Simplified license module, cost effective. Great support.

Inconvénients

Missing some functionality at the moment on the network monitoring side.

Avantages

I like how Pulseway is constantly being developed with new features and improvements. Every product update brings something new to the platform, which is great to see.

Inconvénients

I would like to see more product documentation, and downloadable examples of Pulseway automations/scripts.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Logiciel antérieur 

Pourquoi passer à Pulseway

Avantages

Ease of use. Cell phone app, hands down, is the best one we have seen. The phone app and web app work the same, so there is truly no difference. Very quick to respond to a support issue.

Inconvénients

Update schedule. I wish they would publish the update schedule so that we can plan accordingly.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Logiciel antérieur 

Pourquoi passer à Pulseway

Avantages

Pulseway has given us a really big boost to visibility and issues on our network as well as the power to control both Windows and 3rd party software issues. They also integrate a wide range of products and services which gives us a broad marketplace to choose new IT services from and have them integrate directly into the management platform.

Inconvénients

Being entirely cloud-based there's a bit of a limit to the usefulness of it as an internal diagnostic tool. Although it's capable of a huge amount it's no help when the internet goes out for example.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

I like that the platform is constantly improving and adding new features. They are fairly open to criticism and following through on feedback and requests.

Inconvénients

I am not a fan of the lack of certain features on the web app that their mobile app has such as installing apps and running workflows both ad hoc. There is also a lack of dark mode on the web app. My biggest gripe though is their documentation. It feels incomplete and can be tricky finding information on a certain feature.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Pourquoi passer à Pulseway

Avantages

I love that Pulseway is mobile first in design. I have used other RMM's like n-able (formally solarwinds) and their interface left a lot to be desired.

I can be at home and monitoring my network from my phone instead of being at my computer.

Inconvénients

It seems Documentation is lacking. While other RMM's have step by step tutorials hosted on their sites or youtube, trying to find information on how to do various things is lacking.

My Support person [sensitive content hidden] is amazing, but I am the type of IT person who likes to dive into the deep end when it comes to learning software and tools that I have at my disposal, so I hate having to send her emails on how to do stuff, and when I have to send her a question she is nothing but helpful in this.

The other thing I don't like is the up selling of other services offered by Pulseway\Kasaya, Let me know about it and let me decide if it's something i'm willing to bring to the partners attention, but that's not something that's inheritant to pulseway.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Pulseway's UI makes it super intuitive to manage. It comprehensive set of features, combined with their automation tools, enables each of my technicians to manage hundreds of devices instead dozens. Simply superb. It integration with other tools makes Pulseway my 1 stop shop for all my MSP requirements.

Inconvénients

Feature parity for MacOs support is still on the works. They are getting better with each release, but, not quite there yet.

Avantages

Being the responsible person if an outage happens, having the Pulseway mobile application is perfect and makes the monitoring really easy.

Avantages

Pulseway is truly a fantastic Remote Monitoring and Management (RMM) product, and I strongly believe it stands at the top of its class. One of its greatest strengths is the constant development and improvement. The rate at which they are introducing new features and enhancing the product is impressive—comparing the Pulseway of this year to last year is like comparing night and day.

Another standout feature is their patch management automation. In an era where Cyber Essentials certification is crucial for many businesses, Pulseway offers the strongest patch management system in the market. The automation capabilities streamline updates and reduce manual intervention, making it a vital tool for keeping systems secure and compliant.

Their openness to community feedback is refreshing. You can request features, and the developers genuinely listen to user suggestions!! This level of responsiveness shows that they value their customers and are committed to improving based on real-world use cases. A must in my opinion.

Inconvénients

While Pulseway excels in many areas, the one significant drawback is the remote control experience. Having switched from Splashtop, I’ve found it quite challenging to adjust, as Splashtop offers a superior user experience in terms of stability and usability.

One specific issue is with multi-screen support. Pulseway’s current implementation of multiple monitor support is subpar, forcing all remote monitors into a single screen. This setup is awkward and hampers productivity. It would be far more practical if they allowed each monitor to open as a separate window, similar to how Splashtop handles it. The ability to remote into multiple devices and full screen each one across different monitors is also something I miss dearly. Currently, Pulseway only allows full screening of one remote session on the default monitor, which feels quite limiting. Addressing these issues would significantly improve the remote control experience.

Avantages

The cost for what you are getting. For a few dollars a month per workstation you get complete monitoring and remote access.

Inconvénients

It doesn't support monitoring iOS devices yet though I believe they are working on that and you can still use their app on your iPad or iPhone to monitor other systems (Mac, Windows or Linux).

Avantages

It is the complete package and provides all of my IT needs from an easy to use interface that I can access from anywhere.

Inconvénients

I wish there was more options to manage mobile devices on the platform, but it sounds like that is coming soon.

Avantages

All hardware info is under my fingers, easy to manage

Inconvénients

Remote Desktop still needs to improve, connection speed is low and sometimes lost connection and need to reconnect.

Avantages

The ability being able to manage our devices remotely and that Microsoft RDP feature that blackens the remote unit screen for privacy.

Inconvénients

Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an agent installed, this is making hard to reliably track which Units have AV on them

Avantages

It's very easy to use and the automations are great. Account manager and support are always very responsive.

Inconvénients

The mobile app is lacking in some features like remote access into computers.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

I found the ease of use of all Pulseway products to be their best feature.

Inconvénients

There are some issues with the Pulseway Dashboard and 2FA that let it disconnect all the time but that's just a minor annoyance.

Avantages

Afordable and easy to use managment plus all the extra partnerships that come with working with pulsway.

Inconvénients

Still Doesnt have romte access support on linux meaning you have to use a windows computer to remote into servers.

Avantages

High accessibility, always updated, With the support behind it. New improvements come frequently, extremely easy to roll out to systems on site. Use it now daily to maintain our systems.

Inconvénients

Yet to experience any, Everything including the roll out just works so far

Alternatives envisagées 

Pourquoi passer à Pulseway