Pulseway

Avantages

Super outil pour la gestion et l'etablissement de connexions distante a vos serveurs. Permet egalement de faire de débugage à distance.

Inconvénients

Le cout des licences est exorbitant et les fonctionnalités un peu limités

Avantages

Cost
Ability to Deploy from local servers
Remote Powershell/Command Prompt is a life saver
The scheduled execution of Powershell/Batch Scripts
Easily control windows updates

Inconvénients

No remote access for Mac OS
The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Avantages

- Ease of use / Intuitive UI
- Powerful, feature rich mobile app
- Integration with Bitdefender GravityZone EDR

Inconvénients

Lack of graphical remote desktop control for Linux systems

Alternatives envisagées 

Pourquoi choisir Pulseway 

Logiciel antérieur 

Pourquoi passer à Pulseway

Avantages

Ease of use and overall best customer service

Inconvénients

No complaints over here At all. Has been a great software for me!

Avantages

RMM works very well. The remote take over works well with all the options that you expect.

Inconvénients

PSA is a bit to basic for our needs. Missing some of the basic features that you would expect.

Avantages

Ease of access.
Easy integration.
Reliability
Great support.

Inconvénients

Lack of integration in to Some AV software. However easily achievable.
Some billing not consolidated.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. Pulseway's RMM has a wide variety of indispensable scripting and management tools which they are regularly enhancing and adding to. Most importantly, Pulseway has exceptional customer service. Our account manager James Norris is outstanding. James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining product support.

Inconvénients

There is definitely a learning curve associated with the more powerful aspects of the RMM and PSA, fortunately Pulseway is very responsive to questions and provides guidance to ensure we get the most out of our services potential.

Alternatives envisagées 

Pourquoi choisir Pulseway 

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Avantages

I like how Pulseway is constantly being developed with new features and improvements. Every product update brings something new to the platform, which is great to see.

Inconvénients

I would like to see more product documentation, and downloadable examples of Pulseway automations/scripts.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Logiciel antérieur 

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Avantages

All in one mangement engine, with sophisticated tools and templates.
Account managers are quick to repond and are always helpful.

Inconvénients

Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Pourquoi passer à Pulseway

Avantages

Pulseway makes it possible for me to monitor systems on the go. With the app I can preform most of the basic troubleshooting steps, even remote into the system. With the 3PP add-on i can update the OS and 3PP apps. For a small MSP like me its more then sufficient. I have tried Datto this year but renewed my contract with Pulseway in end.

Inconvénients

You have less posibilities then a solution like Datto and support is not always as good as it should be. I also use Pulseway PSA which is a great tool but there are not a lot of 3rd party vendors that have integrations with Pulseway. Also the need for having a contract for everything is a bit annoying. I get it for backup, PSA and RMM but when i want to get a couple of SAT licenses contracts are a bit of a hassle.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

The Mobile App is years ahead of its time and I have been using Pulseway for almost 10 years. Their Support and Sales team are patient and great. Most things get resolved instantly and they listen to feedback and always have new fixes and feature ready at bay.

Inconvénients

Occasional cohesiveness between the webapp and mobile app. There are some rare instances that the Web App and the Mobile App function differently, whereas as an avid software user, the general stance is that there would generally be the the same experience across web and mobile.
The mobile app has not been updated in terms of excessive functionality as well as looks as it still holds the same look and feel and most of the functionality from years ago. That being said, even those functionalities are ahead of its time when they were release, I hope they improve their mobile app whilst they are already improving their web app as I believe their mobile app sets them apart from other competitors. The ability to restart a PC or check its logs while being away and remote itself is nuff said. Improved notifications is also another aspect I would like to add.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Very effortless management of the managed systems. Many different interesting and powerful features such as automations. The mobile app is very nice. It is frequently updated with new features.

Inconvénients

Should be better integrated with linux systems. I would love to see patch management for linux.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

I like the support and integrations and the ability to also do automations.

Inconvénients

I locked my account out once and it took a few days to regain full access.

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Competitive price with great features.
A good customer support.

Inconvénients

Actually Pulseway lack of precises features and need somes optimization on 3rd party management

Alternatives envisagées 

Pourquoi passer à Pulseway

Avantages

Pulseway provides a large feature set on a consolidated platform. The OS and third-party patching are extremely effective and easy to use.

Inconvénients

The PSA is not as feature rich as some other offerings in the space. I would like more granularity in setting different required fields per ticket type.

Alternatives envisagées 

Pourquoi choisir Pulseway 

Logiciel antérieur 

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Avantages

The Web UI Dashboard is very user-friendly, probably the most user-friendly system I have worked on in a long time...

Inconvénients

We rely a lot on the Remote Control system to remote through so our users in remote sites. For a while we have been struggling with the lag when connecting, This was purely as a result of the Remote control server connection which gave us a very high ping. Fortunately, recently Pulseway has setup a relay server locally which should hopefully reduce the lag, therefore the ping times should drop, which should improve the connections.

Another issue, we have a Bitdefender license for all our systems, currently have an issue where Pulseway does not correctly reflect that Bitdefender has been loaded on a system, but BitDefender does show that the system is running Bitdefender(Status: Install Failed). Hopefully you guys can take the feedback and look at that for us to make sure the sync is successful all around...

Avantages

It's easy to use and just works, I have had minimal issues and where there has been issues support has been responsive in resolving the issues.

Inconvénients

Sometimes the remote-control software bugs out/clunky but it has gotten better in some aspects since we've been using Pulseway e.g. It now re-connects to a computer without having to start a new remote session

Avantages

Pulseway allows us to easily manage our IT systems whether they are out on deployment or based in our office. The integration with Slack allows notifications to easily be sent to groups of people highlighting to us potential issues before they become more severe and cause downtime. The iOS app is also very handy, allowing me to see the status of any computers on the go.
Knowing that Pulseway can grow with the business provides nice peace of mind as I don't feel like I'm investing in a system that I will some day have to replace.
The integration of BitDefender has been a great help too.

Inconvénients

I'm not an IT engineer or expert in IT management so I found that there was a fairly steep learning curve. I'm more knowledgeable than the average person but kept getting stuck navigating the web portal, especially at the start. The menu system isn't as intuitive as it should be in my opinion. I think there should either be a "simplified mode" for people who just want to get started with organising their IT systems but don't need all the advanced features.
Another note is that I find the difference in features available for managing Windows vs Mac clients to be disappointing. For example, you can't automatically install BitDefender via Pulseway on a Mac you have to go into the BitDefender client.

Avantages

It is the complete package and provides all of my IT needs from an easy to use interface that I can access from anywhere.

Inconvénients

I wish there was more options to manage mobile devices on the platform, but it sounds like that is coming soon.

Avantages

You can connect to multiple users at the same time, and the speed has improved.

Inconvénients

I find it frustrating that when I switch users on the software, I have to disconnect and reconnect to log in. If this could be streamlined, I'd be much happier with the product. It would be greate if it switch users on a client PC without having to disconnect and reconnect, this would make it much more convenient.

Avantages

What I like about Pulseway is the one-on-one communication with my direct point of contact, [sensitive content hidden]. [sensitive content hidden] is very knowledgeable and very easy to communicate with, allowing me to understand the different products Pulseway has to offer. Overall, I recommend Pulseway to my friends and clients.

Inconvénients

There are no cons in my overall outlook and experience with Pulseway.

Avantages

The ability being able to manage our devices remotely and that Microsoft RDP feature that blackens the remote unit screen for privacy.

Inconvénients

Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an agent installed, this is making hard to reliably track which Units have AV on them

Avantages

Remote Monitoring and Management: It allows you to monitor systems remotely, which is helpful for technicians who need to manage devices from different locations.

Inconvénients

Remote Control: The remote control feature is not as robust or seamless as some other tools designed specifically for remote desktop management.

Avantages

Pulseway simplifies our support services, and [sensitive content hidden], our account manager, has been incredibly helpful.

Inconvénients

It would be great if Pulseway could integrate with more third-party providers to streamline the support process.

Avantages

High accessibility, always updated, With the support behind it. New improvements come frequently, extremely easy to roll out to systems on site. Use it now daily to maintain our systems.

Inconvénients

Yet to experience any, Everything including the roll out just works so far

Alternatives envisagées 

Pourquoi passer à Pulseway