En savoir plus sur Spiceworks
Spiceworks - Prix
Spiceworks est disponible en version gratuite et propose un essai gratuit.
Produits similaires à Spiceworks
Spiceworks - Avis
Évaluation des fonctionnalités
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Spicework, la gestion du parc informatique.
facilité, simplicité, efficacité pour la gestion de parc informatique.
Avantages
facilité de deploiement de l'agent collecteur d'information dans un LAN de 1550 clients PC, et 10 serveurs Windows.
Inconvénients
aucun inconvénient rencontré lors de l'utilisation en production sur un vaste parc de stations.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Spiceworks will answer all your questions
Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.
Avantages
There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.
Inconvénients
The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.
- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
SpiceWorks Cloud IT helpdesk for free!
Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.
Avantages
Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!
Inconvénients
The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Spiceworks is good for small companies
It was great at the beggining but whe the company grew and the tool was not able to grow with us.
Avantages
It's free and very useful for small companies, they don't have to spend any money to have a ticketing tool.
Inconvénients
It doesn't have a knowledge base.
The asset management was fine at the begginig but with more than 200 assets it became useless. Always was down because of the database management.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Best bang for Buck IT Ticket System for infrastructure support
Spiceworks filled the void where we relied on email for managing internal IT support cases, it's was a significant improvement for issue tracking and managing workloads. It's completely free you just need the hardware to host / run their solution. For anyone who is using email or teams channels to manage internal support cases just stop and switch to spiceworks. The issues with spiceworks is it's very limited on functionality, there's no round [sensitive content hidden] assignments, holidays rotas and multiple dashboards for split teams. It's a very basic ticket system ideal for small teams but don't let that put you off as it's trivial to install & configure and best of all it's completely free.
Avantages
It's very easy to install & configure, their documentation on initial setup is straight forward and overall it's easy to use. It's a very basic ticket solution however it's completely free, if you're without a ticket system and just need something to get you away from emails then you'd be daft not to try it.
Inconvénients
The lack of advanced functionality you find in paid rival solutions, round [sensitive content hidden], holiday rota, multiple teams and advanced reporting / dashboards are none existent.
Catégories connexes
- Logiciels de gestion de parc informatique
- Logiciels de gestion des services informatiques
- Logiciels pour centres de services
- Logiciels d'inventaire informatique
- Logiciels de gestion des services d'assistance
- Logiciels de gestion de la performance des applications
- Logiciels de sécurité réseau
- Logiciels de monitoring de sites web
- Logiciels de gestion des ressources informatiques
- Logiciels helpdesk
