ManageEngine ADSelfService Plus

Avantages

Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.

Inconvénients

More Authentication security like Pulling the Employee ID for verification.

Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification.

Avantages

This solves the biggest problems we have with password resets. Both the need for users to reset their own passwords remotely, but also so update locally cached passwords for our Hybrid Joined devices. The software is able to open up its own VPN connection to our On-Prem server for that update and it makes password resets extremely smooth.

Inconvénients

I haven't really had any negative experiences yet with the software.

Avantages

None. I don’t like the adservices because they have problems!

Inconvénients

When I changed passwords or try to log in. They are too slow! They always have problems!

Avantages

This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources.

Both the enterprise and its users can feel secure with the multi-factor authentication techniques

Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk

Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.

Inconvénients

There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.

Avantages

Ad self service plus was very easy to configure and start using with our employees. It has saved our IT support staff many hours responding to locked out users accounts and forgotten passwords. Since we are a 24x7 business, it is especially helpful for employees help themselves instead of waking up the support person on call.

Inconvénients

I haven't been able to get the automated answer import to work. I have scheduled a job that imports a daily generated csv file from our hr system, but I can only run it manually. I have a ticket open to get it resolved, so hopefully we can start utilizing the full functionality soon.

Avantages

When my organization implemented AD, one of the first questions that came up was "How can we make sure our users are notified when their passwords will expired, before they actually expire?" Another question was "How can we give them a safe and secure way to change the password if they are remote?" ADSelfService Plus was able to answer both of these questions for us, and it does so with ease. This is largely a set it and forget it tool for us - rarely do I ever have to go back and make changes. It just works, which is a high mark for any software.

Inconvénients

For the price, I'd expect a little bit more functionality. Yes, this is a pretty basic tool that does its job well, but it is a little pricey for doing that basic job.

Avantages

Like that i can send out emails to notify that users passwords are going to expire. like that i can have users supervisors reset logins for their reps without having to give them admin access to server.

Inconvénients

I don't really get notified if someone does not receive the password expire notification. 90% of the time when they say they don't get it they did and just ignored it.

Avantages

Save in time by having users register questions and reset their own password.
Notify users of passwords about to expire
Free for 50 users or less (reasonably priced above that)
Easy way for MAC users to reset domain passwords

Inconvénients

Like everything ManageEngine, when it works it works well, but you have to manage the application.

Avantages

Self Service For users , saving engineer time to handle more requests by enrolling all users to change, reset, unlock and change their passwords

Inconvénients

Documentation need more enhancements , even workshops videos provided by marketing team need to be more short and focused

Avantages

Seems to be easy to use and to get users on board. The layout is easy to understand and works with good logic flow.

Inconvénients

Sometimes it hangs up, but that could change in time. When you hit a back button that can throw you off.

Avantages

I like the fact that you can integrate into other platforms and make use of one password across all of them.

Inconvénients

Managed Engine is a powerful platform that has so many great features. Any con could be that it has to be integrated into other platfoms like IBM.

Avantages

The price of AD Self Service is very appealing, for the amount of time and effect it saves an IT Team compared to the cost of the tool, is incomparable.
The ease of deployment and use makes it very easy for the users to get the hang of.

Inconvénients

It is hard to say exactly, but the one thing that I am not fond of is the user enrollment, it is a once off thing but sometimes, getting the users to enroll takes time.

Avantages

It is a very easy solution to implement and use. And it is very useful for us. ADSelf Service Plus has helped us minimize the number of requests related to account reset or unlock.

Inconvénients

I think the UI design could be improved, it is currently very simple, but it should be more dynamic.

Avantages

- Integration with Windows (reset/unlock at logon screen)
- Very helpful customer support!!
- Release some work from 1st line support
- Accessible 24/7

Inconvénients

- Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.

Avantages

An application designed for end users to solve their own problems. They can do small tasks themselves without problems.

Inconvénients

I have not encountered any negative side

Avantages

This is a great tool to help your users reset their passwords or unlock accounts. It send reminders to the users that their password is expiring and it has a portal that let the users login to change their passwords or unlock their account.

Inconvénients

sometimes the software can be a little buggy, because it won't let the users unlock their account and then they need administrators to help them.

Avantages

In accordance with company policies, you should make password changes at regular intervals. In this case, you may need IT staff. Thanks to SelfService application you can do many transactions on your own account yourself.

Inconvénients

I did not experience a negative situation due to the practice. He solved my problem whenever I needed it.

Avantages

-Great feature set
-Deployment flexibility
-Deep web GUI customization

Inconvénients

-Poor customer support
-Web interface tends to look a bit dated

Avantages

A portal to users recover their passwords quickly and regain access to systems or desktops, or whatever needed;
Recover using secret questions and answers created by the users at signup;
Recover from web, app or even from the own desktop using a web page before logon (Windows logon screen)

Avantages

Easy to use and setup, can be customized with branding so our end users can see the software is our own and then they are more likely to use it.

Inconvénients

Step upgrades so you have to do them on order one after the other, would be good to go straight to the latest.

Avantages

It's so easy to use and very explicit and user-friendly. It gives and has the options available for users who just have to select the right option for their issue.

Inconvénients

Can't think of anything. It does satisfy my needs and there is nothing which I can see is a minus point. However, if a user guide can be made available on how to set it up, that would be really amazing.

Avantages

The software provides a much-needed service that permits our users to use a web-based portal to reset expired accounts, and it was fairly easy to set up. Newer security features such as multi-factor authentication bring our AD services here up to current standards. It is a great product, and is very affordable.

Inconvénients

The only thing I would like to see improvement on, is the SSL Certificate installation. As a Windows server company, all of our other SSL Certificates utilize the Windows IIS standard installation methods. I found this use of Tomcat server and Keytool / Keystore with it's command line issues, to be fairly difficult to manage. This is what caused me to need the Support help.

Avantages

it allows users to manage there own AD experience without the need for the service desk to get involved in day to day tasks such as password resets

Inconvénients

nothing, really, in the beginning it was a little slow but a VM upgrade and some minor changes made by the support guys fixed this.

Avantages

it allows us to have our users be able to reset and change their passwords in a secure way, leaving IT resources to work on other issues.

Inconvénients

It can be finicky. Some users reported having to re-enroll because the secure question answers didn't work.

Avantages

Ease of use and adoption, secure and intuitive.

Inconvénients

Web interface can be a little bit more better