ServiceNow Customer Service Management
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ServiceNow Customer Service Management - Prix
ServiceNow Customer Service Management n'est pas disponible en version gratuite.
Produits similaires à ServiceNow Customer Service Management
ServiceNow Customer Service Management - Avis
Évaluation des fonctionnalités
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
ServiceNow A Great Piece of Software
We use it to enter tickets for clients experiencing issues with our software. I use it on a daily basis to log these tickets and to keep records of issues that are clients experience.
Avantages
This software is very easy to use and is extremely user-friendly. I love that it is very customizable and can be tailored to any buisness model.
Inconvénients
There are times that it can be slow when trying to interact with some of the dashboards.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Service Now -tools to use for Ticket management
I love the look and feel of service-Now.Support documentation and KB articles.If you have HI portal access then 80% of your problem is gone. Means you will get all the access for KB and documents which help you to understand any issue or product/ releases.Price is bit high but it is worthy to have Servicenow in your company.
Avantages
first and formost point is, most the module is Workflow driven.for Juniors it is ease to use and learn.coding is minimal.you will get hell lot of examples from Web and Service-now communities to refer. APIs are readily available to integrate with any app.
Inconvénients
if you report a problem or request for new feature then Servicenow team will take time to review that.then they will plan in their road Map may be it will come in next release like they have different release (helsinki/ geneva) or may be it will not come.this software they are keeping upto date so your team should have developers to fix the issue after each release.but i will say their product documentation is so so So good, it will help to understand and fix anything.
Alternatives envisagées
SAP Customer ExperiencePourquoi choisir ServiceNow Customer Service Management
maintaince of the product and support turn around time.Logiciel antérieur
Microsoft Visual StudioPourquoi passer à ServiceNow Customer Service Management
Support and Market review of this product is good.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
ServiceNow Not for Small and Medium Sized Businesses
When this was flagged to ServiceNow Management, they have washed their hands of it and said for me not to get my hopes up that they will do anything. It's clear that I am too small of a business for them to do anything for us. My only option now is litigation.
Avantages
The PROMISED functionality is fine. They never got it to a functional state after a year of "implementation." I do not recommend ServiceNow for small and medium sized businesses because ServiceNow doesn't care about fulfilling their promises because losing a small business is no big deal.
Inconvénients
I feel that ServiceNow lied to me. I was told that it could integrate with NetSuite, our ERP. ServiceNow referred us to one of their partners for implementation. We bought it in December of 2020. It is now December 2021, and the tool is still not implemented. On top of this, they are contacting me asking why I haven't paid for the second year of the service! We have not been able to actually use the tool once! We are too small of a company for Service Now to do anything about the issue.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
ServiceNow - Integrate all you can . One stop for Managing your IT Lifecycle.
Avantages
Managing ITIL Processes has become easier with ServiceNow. Integration with various security tools helps a lot.
Inconvénients
Sometimes Implementation can be tideous but the Customer service team is awesome to help you with that.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Complete Package
We are using this ServiceNow CSM as our primary Customer Service tool and we are easily able to manage thousands of cases per day which we have found difficult when using other applications in the past.
Avantages
The ServiceNow CSM modules offer a full suite of features for customer management. The product is easy to use and extremely flexible.
Inconvénients
ServiceNow's easy of customization can also be its achilles heel. If managed improperly or over-customized it does not take long to make oob upgrade path unsustainable.
Alternatives envisagées
Dynamics 365Pourquoi choisir ServiceNow Customer Service Management
Dynamics was unable to handle the level of customization required for our business.Logiciel antérieur
Dynamics 365Catégories connexes
- Logiciels de recherche
- Logiciels d'intelligence artificielle
- Logiciels de gestion des commandes
- Logiciels de workflow
- Logiciels de gestion des cas d'assistance
- Logiciels de relation client
- Logiciels de contact client
- Logiciels CCM (Customer Communications Management)
- Logiciels de machine learning
- Logiciels de gestion des services d'assistance