ServiceNow Customer Service Management

4,3
Note globale
Avis

4,3
Note globale
Avis

En savoir plus sur ServiceNow Customer Service Management

ServiceNow est une solution de gestion des services informatiques qui inclut la gestion des actifs, la gestion des modifications et des versions, la gestion des incidents, la gestion des coûts informatiques et la gestion des problèmes. La solution s'adresse à divers secteurs, notamment les services financiers, les soins de santé, l'enseignement supérieur, les sciences de la vie et le secteur public. ServiceNow fournit un portail en libre-service qui permet aux utilisateurs de signaler et de résoudre des problèmes tout en suivant les progrès. Le système peut également suivre les données financières, contractuelles et d'inventaire liées au matériel, aux logiciels et à l'infrastructure virtuelle. La solution offre un calendrier de modifications, un calculateur d'impact et un détecteur de collision pour évaluer les risques liés aux modifications de configuration informatique. Grâce aux fonctionnalités de gestion des incidents de ServiceNow, les services informatiques peuvent capturer les incidents via un portail en libre-service, par e-mail, via un chat et par téléphone. Les outils de gestion des problèmes permettent d'examiner les causes premières des interruptions de service, d'effectuer des analyses de tendance et de fournir des examens de configuration de service pour éviter les interruptions à venir. ServiceNow enregistre également tous les coûts informatiques et les présente aux parties prenantes à travers des rapports et des graphiques.
ServiceNow Customer Service Management Logiciel - 1
ServiceNow Customer Service Management Logiciel - 2
Vidéo de ServiceNow Customer Service Management
ServiceNow Customer Service Management Logiciel - 1 - aperçu
ServiceNow Customer Service Management Logiciel - 2 - aperçu

ServiceNow Customer Service Management - Prix

ServiceNow Customer Service Management n'est pas disponible en version gratuite.

À partir de :
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
Non

Produits similaires à ServiceNow Customer Service Management

Dynamics 365

4,4 (5773 avis)
Microsoft Dynamics 365 est un écosystème CRM cloud adressé aux entreprises de toutes tailles et axé sur les ventes, la...

Freshdesk

4,5 (3356 avis)
Freshdesk est un système de centre d'assistance et une solution de service client qui en simplifie les processus pour...

Microsoft Visual Studio

4,6 (2962 avis)
Visual Studio est une solution de développement d'applications qui aide les entreprises à créer des applications et des...

Salesforce Sales Cloud

4,4 (18707 avis)
Salesforce Sales Cloud est une plateforme CRM (Customer Relationship Management) à la demande qui offre des applications...

Remedyforce

4,4 (14 avis)
Remedyforce est un logiciel de gestion des services basé sur un cloud d'applications Salesforce qui fournit des...

OTRS

4,5 (93 avis)
OTRS est une solution ITSM (Information Technology Service Management) conforme à la norme ISO/IEC 27001 destinée aux...

Zendesk Suite

4,4 (4002 avis)
Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer...

NetSuite

4,2 (1659 avis)
Avec un système intégré qui inclut l'ERP, la finance, le commerce, la gestion des stocks, les RH, la PSA, la gestion de...

SAP Customer Experience

4,3 (248 avis)
SAP - CRM est une solution cloud de gestion de la relation client qui aide les petites et moyennes entreprises à gérer...

Zoho Desk

4,5 (2181 avis)
Zoho Desk est une solution cloud de centre d'assistance de Zoho Corporation destinée aux entreprises de toutes tailles....

Front

4,6 (267 avis)
Front est un outil cloud de collaboration pour les PME. Front consolide différents canaux de communication tels que les...

Bitrix24

4,2 (925 avis)
Bitrix24 est un espace de travail en ligne pour les PME et grandes entreprises. Il propose plus de 35 outils : CRM,...

LiveAgent

4,7 (1656 avis)
LiveAgent est une plateforme de chat en ligne destinée aux entreprises d'e-commerce de petites et moyennes tailles. La...

Salesforce Service Cloud

4,4 (774 avis)
Service Cloud de Salesforce est une solution cloud de gestion du service client conçue pour lancer des activités de...

Genesys Cloud CX

4,4 (241 avis)
Genesys Cloud crée des conversations fluides sur les canaux numériques et vocaux au sein d'une interface simple et...

ServiceNow Customer Service Management - Avis

Note globale

4,3
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
4,1
Fonctionnalités
4,3
Simplicité
4,1
Support client
4,2
Loading...

Tous les avis sur ServiceNow Customer Service Management

Filtrer par :
Classer par :
152 avis
Jason
Jason
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
4

5,0
Publié le 31/07/2019

ServiceNow A Great Piece of Software

We use it to enter tickets for clients experiencing issues with our software. I use it on a daily basis to log these tickets and to keep records of issues that are clients experience.

Avantages

This software is very easy to use and is extremely user-friendly. I love that it is very customizable and can be tailored to any buisness model.

Inconvénients

There are times that it can be slow when trying to interact with some of the dashboards.

Solomon
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 07/05/2024

My Incredibly High Valued Review on ServiceNow Customer Service Management

Avantages

It is easy to manage our staffs effectively.
It has an easy to use and userfriendly interface that is fit for all our employees.
It is easy to cut tickets to our customers having issues.

Inconvénients

There is nothing we liked the least.It delivered to our company's expectations

Analia
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 16/10/2024

Great tool for incidents and service requests management

Great tool for incidents and service requests management

Avantages

It provides full integration with teams and tasks, allowing to easy monitoring their status and progress

Inconvénients

It has so many branches to get an incident sent to.

James
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
2
Support client
1

1,0
Publié le 27/12/2023

Don't use IT Service Now

Don't use Service Now. don't waste your money.

Avantages

None of the Service Now items belong to the "Like" group.

Inconvénients

Service Now technician can not fix anything. It is worthless.

Tomia
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 28/08/2024

Everything you need right at your fingertips

It made life as an analyst very easy. Know that everything you need to know about a ticket is all in one place

Avantages

I like that everything you need to know is in the system

Inconvénients

It can be a little overwhelming when you first start

Song Kean
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 02/04/2024

A refreshing tool

Smooth and fast tool. Features rich. Cannot wait to explore more to discover the full potential of this tool.

Avantages

The ability to build personal and team reporting dashboards

Inconvénients

Documentation to get help on creating filters

Will
Will
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1,0
Publié le 14/12/2021

ServiceNow Not for Small and Medium Sized Businesses

When this was flagged to ServiceNow Management, they have washed their hands of it and said for me not to get my hopes up that they will do anything. It's clear that I am too small of a business for them to do anything for us. My only option now is litigation.

Avantages

The PROMISED functionality is fine. They never got it to a functional state after a year of "implementation." I do not recommend ServiceNow for small and medium sized businesses because ServiceNow doesn't care about fulfilling their promises because losing a small business is no big deal.

Inconvénients

I feel that ServiceNow lied to me. I was told that it could integrate with NetSuite, our ERP. ServiceNow referred us to one of their partners for implementation. We bought it in December of 2020. It is now December 2021, and the tool is still not implemented. On top of this, they are contacting me asking why I haven't paid for the second year of the service! We have not been able to actually use the tool once! We are too small of a company for Service Now to do anything about the issue.

Utilisateur vérifié
  • Secteur d'activité : Ressources humaines
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 03/05/2024

ServiceNow is the best tool for Ticketing Management

Avantages

1. User-friendly interface. 2. Reduce manual tasks. 3. ServiceNow offers a wide range of IT service management features and they are very user-friendly.

Inconvénients

The price of the service can be expensive to implement and customize, especially for smaller businesses or organizations with limited budgets.

Karan
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

4,0
Publié le 25/03/2024

"ServiceNow helps me to manage the Shift Schedule, Daily Incidents, Status of tickets etc"

ServiceNow provides interface to users to raise incident tickets so intimation about an production issue in application will be highlighted within the organization, hence tracker maintenance solution is provided. Also Ticket status and where the SN call is pending or concern team when work done or halted a message can be provided within the flow of ticket itself is a good user interface so we as operation engineer can easily identify the root cause and suggest solution to respective teams to tackle or resolve the issues

Avantages

As a operation Lead i use ServiceNow on daily basis , it helps me checking shift schedule of my team so as i can assign tasks 2) also to check the current status of Service tickets as like where the call is pending so to get follow up with concern team,3)ServiceNow helps to raise Incident or issues occurs for production application environment to report to centralized senior management team so as to keep tracker

Inconvénients

Has two view for dashboard one basic view enable to raise tickets and other is agent view to get details about various things about ticket in-depth details and dashboard customization services. In spite can have to different link so that users can use either one which required also we can offer to user which specifically used by that designation

Utilisateur vérifié
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 12/07/2024

ServiceNow - Integrate all you can . One stop for Managing your IT Lifecycle.

Avantages

Managing ITIL Processes has become easier with ServiceNow. Integration with various security tools helps a lot.

Inconvénients

Sometimes Implementation can be tideous but the Customer service team is awesome to help you with that.

dakshina singh
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 23/09/2022

ServiceNow Customer Service Management- Review

Avantages

The most impactful feature of it is customer ticketing management.
The way it is designed makes it very easy to work with customer and internal team at the same time.

The flow is designed very user-friendly and easy to use.

Inconvénients

The least I like about the servicenow is the performance issue sometimes.
It gives problem when you start multiple sessions at a time and when you are working on multiple tickets with the customer, it is obvious that multiple sessions will be started.

John
  • Secteur d'activité : Médias en ligne
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 13/01/2023

Excellent Customer Management Platform

Departmental demands for IT and service are responded to and fulfilled promptly. Superior adaptability and seamless integration It can be easily integrated with virtually any existing portal or dashboard. Using its application programming interface (API), we are integrating with third-party portals, making deployment simpler. The deployment and integration of new employees went off without a hitch. With modern technology, signing and renewing an SLA is a breeze for both parties. This process has been improved and is currently running well. By adhering to key solutions, we have optimized all of our workforce processes and workflows, which has resulted in increased income and decreased expenses. Maximize profits by boosting efficiency and output across the board. To monitor progress and provide updates at any time, a dashboard and visual analytics are accessible. The usefulness of the chatbot system cannot be overstated.

Avantages

With the help of ServiceNow's Customer Service Management platform, issues may be quickly and efficiently resolved for customers and clients. As a result of its extensive array of inbuilt features and capabilities, it consistently provides high levels of service and delights customers, creating a positive impression that sticks with them. It helps inspire trust among our clients. Integration of CSM software's configuration tools with third-party applications runs smoothly and without a hitch. ServiceNow centralizes the management of all our customers' service and IT needs in one spot, and their support staff is incredibly quick to respond to any questions or concerns. Their full-service team responds promptly and professionally to our needs, creating an aesthetically pleasing and enduring product. superior capacity for integration, with a focus on delivering exceptional service to clients around the world.

Inconvénients

We have absolutely no complaints. ServiceNow's comprehensive CSM offerings provide one of the best customer service encounters available today. Their support staff is quick to respond to whatever issue we bring up, and they always do a great job of fixing things for us. We also hope that they will consider our suggestion for a modest price cut to the premium version, which will allow more businesses to afford it and make full use of the services it provides.

Mahipal Singh
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 26/04/2022

ServiceNow review

My overall experience with ServiceNow is good.

Avantages

Workflow management is the best feature I liked most in this software. With this feature, the company can smoothly manage projects and can also track customer cases and tickets.

Inconvénients

As of now, I don't get any feature present in this software which I don't like.

Alan
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5,0
Publié le 09/01/2022

ServiceNow Customer Service Management Review

I am elated with the ServiceNow product and the way it has helped us integrate the many variables of service into a user friendly platform.

Avantages

ServiceNow software has helped our company integrate formerly separate segments into one service force.

Inconvénients

As of now, I have not run into many cons of ServiceNow.

Utilisateur vérifié
  • Secteur d'activité : Jeux d’argent et casinos
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 27/09/2020

"I Have Had Excellent Experience Using ServiceNow ITSM (Customer Service Management application...

ServiceNow ITSM has enabled the enterprise wide service management with effective tracking ability. The business users have end to end visibility into the incidents (INCs), requests (REQs), request items (RITMs), change requests (CHGs), Configuration items (CIs) etc. so that triaging of tickets becomes easier for both end users and help desk. Being Business Systems Analyst, I have had an opportunity to work closely with enterprise service desk to create configuration items (CIs) and publish knowledge base article (KBAs). Having ServiceNow ITSM implemented as service management system, I can easily make requests through the user-friendly cloud platform and view the updates of work being done against my requests.

Avantages

I find this product user-friendly, tracking enabled and knowledge oriented. It's definitely better than other competing products in the market as it enforces standard ITIL practices.

Inconvénients

I have not had such experience to dislike this product. being ITIL certified Analyst, I deem this product very appropriate to follow standard service management practices.

Colleen
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
1
Support client
0

3,0
Publié le 02/01/2019

Horrible customer experience

My overall experience maybe a little clouded because I am using Service Now through a third party vendor who handles our IT (cognizant) and some of the missing features maybe due to this. I have been using Service now for almost a year to not only track minor IT issues (example requesting new monitors, issues with WIFI ect) but also updates and builds to our website and ERP System. Overall I would not recommend Service now for the later especially in large corporations across multiple subsidiaries as this doesn't give companies the tools accurately implement builds.

Unfortunately due to the lack of tools in Service now (or how our vendor restricts these tools) our company had to resort to managing these builds outside service now and update once complete.
Rather you need a system like JIRA where users can easily assign issues for QA testing and allow anyone to reopen tickets.

Avantages

-can search to find topics
-can customize search for tickets and service request
-can excel tickets and customize the information
-if you developers access you can create reports
-receive email confirmation and when tickets are updated
-can uploads images and video

Inconvénients

-when creating a service request the user cannot specify the name. First a request is created [sc_request] then automatically a requested Item is created [sc_req_item] with a default title which is extremely confusing
-only the user who created Incidents can reopen Incidents
-only the user who created Incidents can then link to previously closed incidents
-if you don't have developer access you can only see the tickets you created and need other users to add you as a watcher to the ticket
-Incidents cannot be changed into Service requests, and those changes can't be tracked. (example to change a Incident into a service request a Incident must be closed and Service request opened)
-IT Portal view doesn't save views, views are only saved for that session

Utilisateur vérifié
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
3

4,0
Publié le 11/02/2022

Overall it’s good and better

Overall it’s better and suitable for mid level businesses

Avantages

Daily using this for logging tickets and updating the flow and found it much better not best than other software
Easy to navigate for simply tracking or logging tickets and passing it on to other team with comments
New team members were able to learn it quickly with the help of documentation/articles which we can found easily in help and the design is user friendly from navigation point of view

Inconvénients

Improvement is required in terms of performance as it gets stuck most of the time doing search for any member outside of our group or closed ticket

Utilisateur vérifié
  • Secteur d'activité : Externalisation/délocalisation
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

4,0
Publié le 01/04/2019

Great Tool for HelpDesk Services

ServiceNow was a huge asset for deploying our first formal Support Service Design.
The ease of use and default templates, got us up and running in with no issues. Great Experience overall.

Avantages

Out of the box, Service Now comes with configuration templates to get you started on your HelpDesk service deployment. From there, you can start tweaking the tool to match your company needs. This was very helpful to us since we were deploying a ticketing tool for the first time.
The deployment process was a breeze, intuitive and we didn´t find any major roadblocks whatsoever.
From the user side, is very easy to use, great compatibility with any browser (since is web based), and the amount of tools for reporting are amazing.
We are able to benchmark and tweak our Support Service and keep track of our KPI metrics very easily.

Inconvénients

It can be somewhat overpriced. Other than that, no issue whatsoever.

Utilisateur vérifié
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
3

5,0
Publié le 29/08/2019

The best platform for Service Management

Avantages

you can customize everything

you can change the OOTB version of the portal as you like with programming (in other softwares you have constraints due to the OOTB version)

The cloud allow you to easily access it everywhere and everytime; there is also an App

Inconvénients

Cost, maybe if you are a small company you don't need that

App to be improved

Few OOTB customizations in front end; you need to change the code to customize the portal

Alejandro
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 19/10/2017

Service Now, the one that gathers them all

We've been working along with servicenow for several years and we have more and more success digital transformations stories by building business improvement strategies upon the Servicenow Platform

Avantages

ServiceNow is a Service Management Platform, ranked by Gartner just as the #1 in the global market of digital service management platforms. Easy to use, deep dive, almost boundaryless ServiceNow software integrates a strong and robust collaborative service management engine, that allows almost all kind of organizations, no matter the economic sector, to optimize and automate any business and IT service through a full function collaborative tool set, such as Asset Discovery, service catalog, business rules definition, SLA's and analytics easy-to-build dashboards, not to mention the application development capabilities which stands as the ServiceNow main differentiators.

Inconvénients

As any technology solutions, there is and will be room for improvement, starting with more built-in integration capabilities in order to simplify more complex implementations.

Balalau
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 15/07/2022

Great platform

Avantages

Virtually infinite possibilities when it comes to incident management and problem tracking

Inconvénients

The price is very high compared to other softwares, but considering what it offers it's a good investment

Utilisateur vérifié
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
3
Support client
4

4,0
Publié le 10/08/2021

ServiceNow

Avantages

It has a diverse number of features and is robust. There's a relatively large number of customization options.

Inconvénients

It's too complicated at times. Finding and exploring information can be difficult. I would actually prefer a simpler interface for users.

Arpan
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 17/04/2018

A powerful CRM containing tons of features.

Avantages

- Highly customizable, extendable, and flexible according to one's needs.
- Constantly evolving and improving with two new releases per year.
- Contains everything which a CRM should have!

Inconvénients

- Contains synchronous JavaScript requests which causes web pages to get stuck, disabling any actions on the webpage while the request is active. Sometimes, a page needs to be reloaded to make it work again.

- Many features (for instance: Reporting) require training first before a user can start using them. This process can be cumbersome for an average user if training resources are not available.

- Expensive as compared to other CRMs (for e.g. SalesForce).

Utilisateur vérifié
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
3
Support client
0

4,0
Publié le 02/05/2019

Its all in the initial setup

Avantages

It can handle large amounts of tickets, as well as supporting documentation and knowledge articles

Inconvénients

Other users have easier workflows and better functionality, take your time and implement it right

Carl
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
3
Support client
4

4,0
Publié le 20/11/2018

ServiceNow does the job, and does it pretty well

Avantages

ServiceNow does make it simple to assign requests, track workflows and any changes to the request. It makes it easy to communicate and resolve issues. Also makes it simple to manage your own workflow and tasks.

Inconvénients

One thing about ServiceNow is that it can be more trouble than it's worth to track every ticket. Some requests simply aren't worth the time it takes to fully utilize the system. ServiceNow also does not have a great dashboard or summary of data. You can get there, but it's not as neat as it could be.

Catégories connexes