En savoir plus sur Missive

Missive est une boîte de réception et de discussion pour les équipes et qui les aide à collaborer à travers des courriels, des SMS, WhatsApp, Twitter et d'autres canaux de communication. La boîte de réception offre une expérience collaborative pour les entreprises. Avec Missive, votre équipes se concentrent sur le développement de votre entreprise.
Missive Logiciel - 1
Missive Logiciel - 2
Missive Logiciel - 3
Missive Logiciel - 4
Missive Logiciel - 5
Missive Logiciel - 6
Vidéo de Missive
Missive Logiciel - 1 - aperçu
Missive Logiciel - 2 - aperçu
Missive Logiciel - 3 - aperçu
Missive Logiciel - 4 - aperçu
Missive Logiciel - 5 - aperçu

Missive - Prix

Missive est disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Missive est disponible à partir de 14,00 $US/mois.

À partir de :
14,00 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Non

Produits similaires à Missive

Polymail

Polymail est une solution de gestion de messagerie qui aide les entreprises à suivre les conversations à l'aide de...

Adobe Creative Cloud Express

Adobe Creative Cloud Express (anciennement Adobe Spark) est un produit unifié basé sur des tâches, web et mobile, conçu...

Zoho Desk

Zoho Desk est une solution cloud de centre d'assistance de Zoho Corporation destinée aux entreprises de toutes tailles....

Mailbird

Mailbird est un outil d'e-mail marketing qui aide les entreprises de toutes tailles à gérer plusieurs comptes et à...

Hiver

Hiver est l'un des premiers services d'assistance au monde conçu pour Google Workspace. Hiver aide les équipes à...

Zendesk Suite

Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer...

Missive - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,7
Fonctionnalités
4,8
Simplicité
4,7
Support client
4,9
François
  • Secteur d'activité : Internet
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 31/12/2022

Missive, meilleur outil totalement repensés pour collaborer avec son équipe !

Grâce à sa boîte de messagerie et son chat Missive m'aide beaucoup à collaborer avec les membres de mon équipe

Avantages

Une boîte de messagerie et un chat totalement repensés pour collaborer efficacement avec son équipe !FONCTIONNALITÉS GRATUITES- historique de 15 jours- 2 comptes personnels- 3 utilisateurs

Inconvénients

Pour l'instant j'ai du mal à trouver les mauvaises fonctionnalités de cet outil

Isaak
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 02/06/2021

Missive for the win!

Love, love, love Missive. The lads are excellent with their onboarding and support. I have no idea how such a little team does so much at such a high level - it is truly inspirational.

Avantages

We reviewed this alongside Front. It was attractive to me as it is a small team that is bootstrapped, and I like to support that.

But most critically when doing the technical review of Missive v Front (and others) we found that they had the deepest integration with Gmail and an excellent API that allowed us to build a custom integration with our internal tooling.

We were driven to find a common collaborative inbox tool for the team as Intercom wasn't working as well as we needed (we still use it for outbound messages), plus we get lots of messages from other channels and for other reasons beyond support - like sales.

It also works well with PipeDrive - seeing that PD was using it themselves was reassuring, although it would be *excellent* if they shared some of the internal integration learnings with the PD integration off the shelf (it does the job, but only just)

Inconvénients

There is still some confusion about how to best handle closing and archiving with team emails - so it is closed from an individuals box but not the shared box and similar when trying to hand over an email and removing the email from your inbox - we still have a fear we will archive it for everyone. This is the most confusing part of the platform.

We tend not to use Tasks as we have Pipedrive, Trello, TidyHQ all generating tasks which makes it confusing - I do wish we could push all tasks centrally to one of the above tools.

Alternatives envisagées 

Front

Pourquoi choisir Missive 

Intercom's collaborative Inbox loses a lot of formatting and attachment when bouncing emails around. It isn't a genuine email handler and also didn't allow us to use it for emails and other incoming messaging gracefully.

Logiciel antérieur 

Intercom

Pourquoi passer à Missive

Front was tested for some months but it isn't a tight enough integration with Gmail - after some weeks of using it and then heading back into my Gmail Inbox, it was a mess, although my Front Inbox was neat, it wasn't being reflected in Gmail perfectly - very frustrating. Plus it's much, much more expensive than Missive.
Phil
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/03/2021

One software to rule them all

Thanks to Missive, we’ve been able to use only 2 softwares for all our communications.

Internal communication (team members interacting with each others) is done through Basecamp, and external communication (team members interacting with customers, suppliers, media, bizdev, etc.) is done through Missive.

This really helps to keep our focus at the right place in the correct software.

Disclaimer: We still have to use other softwares to send our newsletter, for example, but that wasn’t the point in my review.

Avantages

The team inbox feature is simply incredible. It allows our team to chat between responses to our customers or suppliers to make sure we say the correct things and that we have all the information needed before sending those emails. It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched).

As a small business, Missive allows us to centralize all our “external communication” (Customer service, BizDev, Media/Press contacts) into one software, instead of scattering our team between a help desk, a CRM, and some other tools and software to make it all work. We have different e-commerce websites, so we can actually have all our projects and different emails on the same software for a single price.

Inconvénients

Since this isn’t a help desk, there are no “ticket numbers”, where everything has a clear number attached to it (Customer request ticket #1001, #1002, etc.). But that’s understandable because Missive isn’t built only for being a help desk.

What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created. It’s already great (the search tool for searching through your quick responses is already great, but the lack of visual structure can be hard for beginner employees when you have 50+ quick responses for every possible situation when dealing with customer service. This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories

Alternatives envisagées 

Intercom

Pourquoi choisir Missive 

The cost, the fact zendesk was breaking constantly. We never knew if customers were getting our messages via Messenger because Zendesk kept breaking and unsyncing with our facebook page every 2-3 months. Missive is just $15/user/month for all its features. It’s amazing compared to others.

Logiciel antérieur 

Zendesk Suite

Pourquoi passer à Missive

Missive is much cheaper, Intercom is overkill.
Chris
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/01/2024

Finally: E-Mail and Communication done right

Did a lot of research before and must say: Very happy I switched with my whole team. Office life got a lot easier and more fun even. Also really great and blazing fast e-mail support in case of questions. I am very amazed how this company pulls this off with a very fast growing but still quite small team to develop, maintain and manage a product of this complexity.

Avantages

Mailboxmanagement and team collaboration on e-mail is best in class. Stable, fast and incredibly efficient. Also great in-depth customizability through nuanced settings and customizable shortcuts, responses, etc...

The In-Conversation Teamchat saves a lot of Slack messages with copy+paste email content and gets rid of a lot of misunderstandings due to inefficient communication.

Inconvénients

Only thing I do miss from outlook is the faster inbox search through local index files that worked almost in real-time. In Missive, it might take a few seconds until it crawled the mailbox content for keywords. But it works reliable.

Laura
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
4
Support client
0

3
Publié le 23/10/2019

Missive Review

A great resource when working with many different types of email platforms and communication platforms.

Avantages

My favourite part of missive was that we were able to integrate other programs and platforms into our Missive. Giving us more abilities than if we were just using one program.

Inconvénients

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

Catégories connexes