My Vision Express is an integrated electronic health records (EHR) and practice management solution created specifically for optometrists and opticians. The solution helps to manage charting, practice organization, optical point of sale and overall patient care.
My Vision Express offers an interactive platform to design workflows that align with a variety of practices. The built-in scheduler allows staff and physicians to schedule appointments by location, doctor or slot availability. The solution also includes billing and inventory management capabilities as well as optical point of sale to track the sales process for contact lenses, eyewear and other non-prescription products.
My Vision Express’ patient management feature helps manage patient records, categorize information, maintain prescription history and more. Physicians can securely communicate with their patients and staff via text messages, emails and voice calls.
My Vision Express works for all sizes including single-doctor office, multi-location chain or integration with hospital medical systems.
Riina R. Secteur: Cabinets médicaux Nombre d'employés: 2-10 employés
At the optical where I work, we recently upgraded to a new billing/clinic software called MVE. I think this program makes the program we used to use look like the kiddie table of optometric computer software. It's easy to use, making medical billing 100x easier for staff. The exam script looks professional, and we can even add our logo to anything we print out! It's amazing. I love this software. It makes our jobs so much easier!
I do wish we had more education available about updates when they happen. Any software is going to have a few bugs but overall, I cannot complain much.
The system does what I need it to do when I need it to do it. It's fast, efficient, precise, customizable and the tech support has been just as responsive. Unlike other EHR/EMR systems I researched, MVE worked with me on cost and let me add modules as I realized I needed them. The big companies have a set price for a set system (all or nothing out the door). I have now purchased almost every module that MVE offers and because I was allowed to experience each module separately I gained the skills and confidence to drive this system efficiently. I am just now beginning to appreciate the agility and resilience of the MVE programs. The onboarding team (your trainers) are the best in the business, as far as my staff and I are concerned. We call, they answer. I'm not giving up our trainer's name because he is the best of the best. He actually can work this system to its max and makes learning fun and simple. He remotes into our system and not only demonstrates the modules but makes us repeat the scenarios while he is logged in. He let's me show him all the damage I've done with the "customizer" button. And the best part - after hitting all the wrong buttons, deleting essential programs, and creating chaos in the name of "just because I can", the MVE team steps in and restores order and functionality; usually within a couple of hours depending on what time we call/email. MVE has the best video tutorials out there in addition to the live help.
"Gigo" garbage in - garbage out. If you don't take time and really learn how to manipulate MVE you will be dissatisfied. Thinking that you are going to buy this and it will magically read your mind will lead to big unhappiness. Like any AI (it will give back what you put in).
Cynthia A. Secteur: Vente au détail Nombre d'employés: 2-10 employés
I went from paper records several years ago to MVE so of course I can say that having records in the computer is fantastic. We are able to market to specific customers, check our inventory count for best selling frames etc.
I am now several years into using MVE. I have spent the time to have all of my inventory and my customers info put into the MVE software so I do not want to switch at this busy time. With each upgrade I have been in hopes that MVE would have the slow problem resolved. It is worse than ever.
It takes a tremendous amount of time for each page to load and to print pages.
I have spent a lot of money on an IT professional to make sure I had my mainframe computer hardwired, that I had the top commercial router and that my wifi speed is at 1000. The problem is within MVE.
Trying to communicate with MVE about anything is extremely frustrating. You must make an appointment to speak over the phone. I give MVE an F in customer serverice and product efficiency.
It is so Freaking Slow. I've had two different IT professionals verify that the problem is not with my equipment or my internet provider.
Jonathan C. Secteur: Cabinets médicaux Nombre d'employés: 201-500 employés
Even through the changes within their organization, My Vision Express and Insight Software have maintained a strong business relationship with us, an Enterprise account. As I'm the primary contact for our business relationship, I'm very grateful for our representatives and their knowledge in the software.
Very customizable, especially if you have an onsite staff member who is advanced in SQL troubleshooting. We use the local install, so we can typically troubleshoot most issues in-house. Whenever we come across a feature that's not available to be customized, we will contact our Enterprise rep to submit the enhancement request. Great working relationship between our organizations too.
Granted, MVE has many training resources available to our company before anyone here knew what MVE is. Once we started to mold our processes to reflect our internal policies, we got to work with our rep to make changes to our processes, but there are many items that cannot be hidden (in the customizer) from our end-users. This presents the need for a lot of in-depth training that takes time and money.
Gerry L. Secteur: Cabinets médicaux Nombre d'employés: 13-50 employés
Certain support people are really good, training videos very good, but some support needs to be improved badly. The thing is, read the reviews and most company's support is pretty awful.
Can run in the cloud or run on your own server. What we do is run our own cloud and use Remote Desktop to access the program on our own MS Server. This is tremendous and powerfully flexible option that few PMS systems allow. The inventory is great, the reports are fine. Overall more good than bad. Great integration with all pre-test instruments.
The time to open the scheduler is frustrating!!!!!! This is the weakest point. I also wish the product was written on the Postgre SQL or the MYSQL database. as the MS-SQL they use is only OK. Also the hidden cost of it (free till 10,000 records I think) and the speed of it leaves something to be desired.