NinjaOne

Avantages

Une prise en main rapide pour l'assistance de nos clients, un tableau de bord qui concentre l'essentiel pour faciliter la vie des techniciens, et l'automatisation des taches récurrentes qui nous fait gagner énormément de temps.

Inconvénients

L'acces pour les clients lorsqu'ils veulent prendre la main sur leur parc est tres limité.

Avantages

Facile d’utilisation, permet de créer un billet pour une autre personne que soi et d’y ajouter des captures d’écran

Inconvénients

Aucun, je n’ai que du positif à dire sur cet outil!

Avantages

A chaque mise à jour des évolutions pertinentes

Inconvénients

Un seul endroit pour gerer mon parc informatique, il manque plus que bitdefender GravityZone dans la console

Avantages

Le produit est simple d'utilisation. La plateforme cloud qui héberge la solution est réactive. NinjaRMM est un outil bien optimisé !

Inconvénients

Toutes les fonctionnalitées ont été mises à l'épreuve, et se sont intégrées parfaitement dans les parcs informatique de nos clients.

Avantages

Les licences intégré de TeamViewer et de Bitdefender sa simplicité d'utilisations sa rapidité de mise en production et de déploiement..

Inconvénients

Je trouve qu'il n'y a rien à lui reprocher les évolutions du logiciels sont rapide.

Avantages

Easy to use and to configurate.
Single pain of glass. so i can see everything i need and use.
Takes allot of standard work out of our hands.

Inconvénients

There are so many extra options that it is sometimes hard to decide what we will add.

Avantages

What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast

Inconvénients

Honestly the reporting but that has gotten much better with the latest releases this past year.

Avantages

The people at NinjaOne are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive!

Inconvénients

I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next.

Alternatives envisagées 

Pourquoi passer à NinjaOne

Avantages

Looks pretty and i would say that is where it ends.

Inconvénients

Constantly logs you out while working,
Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

Avantages

The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy.

Inconvénients

There are some integrations I would like to see mor of especially with the software updates and deployments.

Avantages

The interface is amazing and feature packed. Also support is very helpfull and informative while setting up and testing the product

Inconvénients

It can become a little pricey if you have many users or a low number of users but very endpoint heavy.

Avantages

The support from NinjaOne, monthly sessions and overall the RMM product

Inconvénients

They are focussing on to many products therefore the RMM is at some point walking behind.

Avantages

Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time.

Inconvénients

It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple.

Avantages

NinjaOne is extremely easy to use, has robust automation features, responsive customer support, and comprehensive remote management.

Inconvénients

Some cons of NinjaOne are its limited integration options, feature gaps, and it's a little pricey.

Avantages

Intuitive interface, great task management tools

Inconvénients

Occasional lag during peak usage times, mobile app needs improvement

Avantages

Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it.

Inconvénients

We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of.

Avantages

Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.

Inconvénients

So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.

Avantages

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Inconvénients

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Avantages

As an MSP getting the tool deployed quickly, efficiently and leveraging the work we've put into our configuration has been a huge time savings.

Inconvénients

The gap is being closed with every release, our biggest issue with MDM which we are looking forward to trying out soon.

Avantages

Quickdeployment, easy to use, quick response on support questions, good boarding policy

Inconvénients

Pricing not direct available only via accountmanager

Avantages

Does more than I knew it could. Awesome you can run CMD prompts without user seeing anything, file browse/delete, uninstall/install programs, schedule programs to install as well. And, it's all done withing one dashboard!

Inconvénients

Some settings are difficult to find if you do not use them regularly.

Avantages

Ease of deployment,and ability to Remote in

Inconvénients

Having to write custom Scripts. Could also use marketing Materials and setup plans for MSP's

Avantages

The task management and time tracking features are a game-changer. It's easy to use and has helped streamline our workflow significantly.

Inconvénients

I wish the reporting and analytics were more customizable and detailed. It would be great to have more flexibility in generating performance insights.

Avantages

NinjaOne don't hide features in addons that cost extra money. A single per monitored device cost gives you all the features in one price, RMM, ticketing, patching, remote support, backup and full onboarding. They are upfront with their roadmap for new features and release updates on a regular basis.

Inconvénients

The ticketing system misses a lot of the features of something like Freshdesk or Zendesk but it is being made better with each new release.

Avantages

NinjaOne's patch mangement is reliable and allowed us to streamline our software updates in a hybrid working environment.

Inconvénients

The notifications telling users to reboot their machines after software updates has been called "Annoying" by our end users (it "nags" them every hour to reboot until they do so)