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XCALLY - Prix
XCALLY n'est pas disponible en version gratuite mais propose un essai gratuit.
Produits similaires à XCALLY
XCALLY - Avis
Évaluation des fonctionnalités

- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great value for money to manage top-notch customer service
I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice.
When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team.
I have recommended XCally to several other entrepreneurs and senior managers in South East Asia.
Avantages
- Ease and simplicity of use (easy to train many CS reps)
- Integration with Zendesk
- Ability to manage multicountry easily
- Reliability
- Value for money
Inconvénients
- Not many

- Secteur d'activité : E-learning
- Taille de l'entreprise : 5 001-10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Good Dialler tool with decent features
I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.
Avantages
XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.
Inconvénients
XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Xcally stands at the frontier of call center
The sense of responding to customer has improved.
Avantages
The feedback feature and one agent console is useful
Inconvénients
The repeat of realtime report on all channel with the same info. Its unnecessary
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
XCALLY is good contact center sofware
Avantages
Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.
Inconvénients
Open channel - Line, Open channel - Facebook

- Secteur d'activité : Internet
- Taille de l'entreprise : 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
XCally
Avantages
- Work very well on Cloud based Services such AWS
- Easy to install and scalable
- User Friendly and solid client phonebar software
- Asterisk based, therefore integration with any telco provider not an issue
- Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.
Inconvénients
- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.
Catégories connexes
- Logiciels de SVI (serveur vocal interactif)
- Logiciels de distribution automatique des appels (ACD)
- Logiciels de téléphonie
- Logiciels de predictive dialer
- Logiciels de suivi des appels
- Logiciels de gestion du personnel pour call center
- Logiciels de téléprospection
- Logiciels de numérotation automatique
- Solutions de téléphonie professionnelle
- Logiciels de centre d'appel