APS has a mission: to make payroll and HR easier. They have been providing payroll and tax compliance services to companies since 1996. In 2004, APS released its cloud-based solution for workforce management.
APS delivers a single-system platform for managing payroll, HR, attendance, hiring, on-boarding, and ACA compliance. Once employee information is entered, it is immediately available across the entire platform. Employees and managers can access APS from any smartphone or tablet.
APS is ideal for midsize organizations. Their technology is suitable for churches, educational institutions, healthcare facilities, hospitality organizations, nonprofits, and restaurants. APS connects each client with a dedicated account team that is available via phone, email, or support ticket.
Matthew D. Secteur: Comptabilité Nombre d'employés: 51-200 employés
I started up a PEO/ASO/HRO company in Hawaii in 2009 and grew it to the 2nd largest in the HR/Payroll firm in the state. I sold this company to the largest competitor in 2016 when we were running $200 million of payroll and managed over 10,000 employees in multiple states. I can honestly say that I wish I discovered APS Payroll Software when I started my HR company, as this software truly blows away our PEO/HR/Payroll system we used.
When I sold my HR/Payroll company, I was looking at finding a new payroll software that could also handle all of our HR administration. I attended a Sage Intacct (accounting software) conference and met APS in the Exhibit Hall with numerous vendors. The final selling point is APS directly integrates into Sage Intacct. Finally, we have one login in which we can access all of our internal companies and external clients we process payroll for. There are so many bell and whistles available and it is very easy to learn and use. I highly recommend APS to everyone looking for an affordable payroll software, with an even more impressive and responsive team.
APS is very thorough with all of its various solutions: payroll, human resources, benefits administration, document storage, Time & Attendance, PTO, APS Hire (recruiting/job boards), Applicant Tracking, Online On-Boarding, Asset Management, etc, etc.
I cannot think of anything that I do not like about APS. Their technical team is very flexible with custom solutions, APS Customer Service team is responsive (even with our 5-6 hour time difference between Louisiana and Hawaii). We have a dedicated "Partner Support" team member over at APS, as well as a "Training Support Partner".
Réponse : APS 20/06/2019
We appreciate your positive review, Matthew! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Robin C. Secteur: Agriculture Nombre d'employés: 13-50 employés
Being able to combine payroll AND HR online is amazing. I love the reporting options I have and that I can still run payroll in house but have APS handle the taxes so they are done correctly.
I love the reporting options! There are so many great reporting options as well as the option to put together your own! I also like that you don't have to sign up for each module if you don't need it. If you are using the payroll module but don't want/need the HR or attendance module than you don't have to sign up for those. I also like that you have your own (small) dedicated support team instead of just calling in or doing an online chat with a random person. We have only been using APS for a short time but so far I love it much more than our previous providers which included Quickbooks and Sage.
You do several training calls and those can be a bit hard to schedule depending on scheduling conflicts on both sides but that would be expected anywhere..... There really isn't anything I can say I don't really like so far? Maybe the price? It is a tiny bit pricey... Especially for smaller companies....
The only other thing I would like to see would be a quicker processing time for direct deposit. Our previous payroll company was able to process same day which comes in very handy for us (especially during holidays) since we run payroll the following day after the end of our pay period.
Réponse : APS 06/02/2020
Your positive review is very much appreciated, Robin! We're glad to hear you're happy with the reporting options and your dedicated support team. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Robert R. Secteur: Gestion d'organisme à but non lucratif Nombre d'employés: 51-200 employés
Simplify time keeping on three sites, make payroll process more user friendly and eliminate printing paper reports, integrate with QuickBooks software, and streamline on-boarding and information collection.
The setup was easy, their team did most of the work. I really like having a team of people assigned to my account that I have came to know and rely on, so I deal with the same people all the time. Help is an email or phone call away and my team are very responsive. Customer service is awesome!
Not much to dislike. In fact, what I do not like is that my own HR people haven’t utilized the on-boarding and HR functions or the software as of yet.
The mobile services are not perfect and take some time to get functioning.
Réponse : APS 05/06/2020
Robert, thank you so much for your feedback. It's awesome hearing implementation was a smooth process and you are enjoying your dedicated account team. We recently made some updates to our mobile app that you might find helpful, but we have also passed along your feedback to our developers. Thank you for being a valued customer!
Julie C. Secteur: Logiciels Nombre d'employés: 51-200 employés
My experience has had some good and some bad. I feel the customer service is great but I don't feel the system meets our companies needs as I have to track several things manually because the system does not track them correctly.
The system is pretty user friendly. I like the fact that the majority of reports export into excel. Customer service team is always readily available to help and very responsive.
There are issues with transferring employees from company to company. The system does not cap deductions correctly.
Réponse : APS 24/08/2018
We appreciate your review, Julie! We're glad to hear our support team is providing the responsive attention you deserve.
We see that you are experiencing issues with the performance of our system. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. We would also love the opportunity to speak with you one on one to discuss your concerns. If you could please contact April Remedies, Success Manager, at [email protected] or 318-213-3263, she would be happy to talk further.
Thank you for being an APS customer!
Michael H. Secteur: Bibliothèques Nombre d'employés: 51-200 employés
The customer service has been stellar. I have never waited a full 24 hours for a response, and I've always been very satisfied with the resolution of any request.
Everything is cloud based. We have 16 location and nearly 90 employees. We need real time reports and updates. My administration works in different offices, and now we easily have access to the same content. This is easy to use for staff and managers. When we run payroll, it takes less than 10 minutes.
We would like more standard reports.
The QuickBooks export is very basic, and their customer support was not knowledgeable enough to help us with many classifications we have, so our CPA had to do extra work to set that up. Once it was done, we've had no problems.
Réponse : APS 26/05/2020
Thank you so much for taking the time out of your day to review us. We are happy to hear that our unified cloud-based solution has provided you with ease! We have passed along your insight on Quickbooks to our development team. We look forward to serving you in the years to come.