Planview IdeaPlace

Avantages

It's not too complicated. You can ramp up very quickly on a learning curve. Once you've done 1-2 Challenges, setting one up is "old hat".

Inconvénients

The only thing that I haven't tried, because it seems too daunting, is to try a local language specific challenge. So far we've only run them in English.

Avantages

If you are looking to crowdsource ideas and insights, it's the complete product.

People across the business from all different backgrounds - call centre agents, van drivers, sales people, engineers, they all use it and the feedback has only every been very positive.

Unlike other tools in the same category, it's not just about collecting ideas. There's functionality in the system to manage the end to end lifecycle of ideas. Collecting more and more ideas simply isn't sustainable. You need to demonstrate the process works as well.

Inconvénients

I'm splitting hairs because all mature, enterprise scale software packages have corners of the product which are clunky or hardly used and Spigit is no exception to that rule.

Avantages

I was able to self-teach myself how to navigate and configure the software. It also works great for idea management and progression- the voting and collaboration is a powerful tool that provides quick feedback. We've been able to use the platform for both Innovation Challenges and as a Project Tracker. The project section of the site captures key Initiation details about each project and enable us to review and assess validity of each proposed project.

Inconvénients

The terminology; a definitions manual would be great to explain the community hierarchy and roles within the system. The admin training provided was very basic; it would be good if it was more specialised and not just targeted at beginners.

Avantages

- end-to-end management of challenges/programs (application management -> evaluations -> ranking -> selection)
- community management, including voting and comments
- great support from Spigit managers who are always ready to give you a good piece of advice
- sophisticated reporting system (you can get any information you want, however sometimes it is not very straight-forward :) )

Inconvénients

As any platform, Spigit has some bugs that are normally being fixed by the team very quickly.
Some additional functionality might be useful (task assignment based on multiple conditions, geography, etc.)
More user-friendly reporting (sometime it takes time to understand how to to do this or that report)

Avantages

Scalable and sustainable - enabled us to engage at a scale simply not possible without innovation and in a way that is sustainable in terms of resources and integration back into the business - also very intuitive to end users - our crowd loves getting onto the platform to collaborate. Best part of Spigit is their Customer Success model - you aren't just getting a crowd-sourcing innovation platform, you are getting a true solution with strategic support from folks who are experts in their field and dig in to understand your specific goals and challenges.

Inconvénients

The admin side is a little less intuitive / takes some training and time to get comfortable. Fortunately they have amazing resources available - from online content to a comprehensive knowledgebase to highly responsive support team to customer success managers who are always in your corner, you can always get what you need within 48 hours - often faster. And the in person training gives you a chance to be hands on with the software so you can retain what you are learning.

Avantages

The software is fairly easy to use and navigate from a user's perspective. It has a somewhat similar feel to other social medial platforms and appeals to team members in this way. I really appreciate the ability to generate customized reports during and after challenges as well within Insights, the analytics platform of the Spigit software. This allows for open communication to sponsors around participation from the crowd and can signal a need for additional communication if challenge activity is low. It is very interactive overall and makes for a fun user experience while posting ideas and collaborating with others!

Inconvénients

From an Admin perspective, there are some fields that are "locked in" the idea submission form, which can be frustrating at times when sponsors don't want those visible to team members for their particular challenge. There are also some features like conditional drop downs that aren't currently unavailable that would be helpful to have for certain challenges.

Avantages

The ability to easily create feedback sessions that are customized to the business need. For instance, survey questions can be free form vs. multiple choice; individuals can be tagged to receive feedback on certain categories; we can add unique pictures or change the time a challenge runs. It's super easy to use and has so much functionality. It supports deep engagement across teams and stakeholders and all the added functionality (such as email alerts for tagged posts or metrics to see how many ideas have been upvoted) make it a fantastic tool.

Inconvénients

This software is great and can think of no improvements. Maybe the only suggestion is to have a functionality to allow for anonymous feedback - however, this should be up to the administrator of a challenge/idea to permit anonymous responses or not.

Avantages

The platform is easily customized to suit your needs, and is a great way to drive engagement. It's an engaging way to connect disparate teams to decision makers.

Inconvénients

The back end functionality can be more user friendly; it uses Spigit vocabulary that isn't necessarily intuitive.

Avantages

The support team is excellent. Spigit has also accommodated a variety of unique requests from my company due to our specific business needs.

Inconvénients

The UI/UX looks dated and could use a significant refresh. The administration panel is not entirely intuitive.

Avantages

I like the functionality and visibility that the dashboard provides. This will help us segment where the best innovation is coming from within the organization.

Inconvénients

There are so many customizable features, it may be distracting from an end user perspective. At the same time there could be more ways we leverage the technology that we are not currently aware of.

Avantages

The flexibility to adapt to multiple client needs and challenge types. We use this across the globe with multiple clients and industries. It allows us to fit the innovation agenda of our clients.

Inconvénients

In the new UI do not like what they have done with the Idea Stages page. Liked the old version better. On a positive note about the new ui, I do like the graduation criteria change on the admin panel

Avantages

Ease of use for the capture of ideas, collaboration and synthesizing of top ideas.

Inconvénients

Would like a more BPM oriented workflow with decision criteria, rules and different paths

Avantages

- Ease of use
- Easy to manage and modify
- Administration
- Functionality

Inconvénients

One minor thing related to Arabic language where right to left is not supported

Avantages

Employees find it easy to use, can generate reports quickly, review forms for an idea, and ideas can move from one challenge to another.

Inconvénients

We continue to make the workflow portion of the software better. Working together with Spigit we have been able to come up with ways to use the software to benefit our company.

Avantages

How it allows the whole organization to be able to collaborate and helps us to grow a culture of innovation

Inconvénients

backend still abit clunky and difficult to use and pricing is not very flexible. mobile version also needs to be better improved

Avantages

I value the transparency, ease of use and gamification. It make innovation easy to facilitate and track from an end to end process.

Inconvénients

the current functionality of running a challenge in different languages. we need to run all challenges in English and French. I want to be able to have French users log into a French experience aka wording, on the same platform as English users would see in English. SSO preferences should be able to get them the language they need. We would then let all users enter ideas in their language of choice and not worry about translating that piece. Our main challenge is having all users on the same platform sharing ideas, but seeing the tool itself display in their language of choice in terms of the fields. It doesn't 't currently perform to our needs and French regulations we need to adhere too.

Avantages

Extremely adaptable to our needs as an organization - we have used it not only for idea competitions but also to create communities of practice and support new innovation processes across the UN.

Inconvénients

It can be a little clunky for new administrators to use but luckily the Spigit team is always on hand to assist in technical challenges - even for those non-tech users!

Avantages

Ease of use, very limited training needed for users.

Inconvénients

Reporting capabilities - limited capabilities based on our specific business needs
Administrative page - the challenge setup should be template style, not in different icons all over the page

Avantages

Ease of use

Inconvénients

From a platform perspective, there is nothing to complain. I would like to see upskilling engagements to allow users to better use their platform more effectively. Perhaps in the last 2 years they have included it already.

Avantages

Flexible to configure and to use according the own needs. Great volume of features. Easy configuration when passing the initial admin training. Great support by SPIGIT pro's, leading you for the first steps (if you like) and shipping you around the cliffs, for getting a total success already at the first idea competion.

Inconvénients

As it is the same platform for all using companies, it is not easy, to put a desirable new feature into developing queue.

Avantages

Collaborative, equalizing, enables contribution for different styles of thinkers (i.e. introverts) not just the loudest voice at the workshop

Inconvénients

from an Administrator perspective I anticipate some confusion between the Community v Challenge level

Avantages

Extremely user friendly - I was able to quickly and easily review comments and updates after just a few minutes of review

Inconvénients

I haven't found any problems with using Spigit

Avantages

Classes were informative, local to office in UK (convenient). Facilities were acceptable, facilitator is extremely versed in the platform functionalities