Endear

Avantages

I liked the ease of use and the statistical analysis

Inconvénients

Make it easier to message 500 people at once.

Avantages

Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature.

Inconvénients

Reporting is still tricky to figure out.

Avantages

Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement.

Inconvénients

While the platform is feature-rich, adding more customization options for reports would be a great enhancement.

Avantages

The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach

Inconvénients

The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible

Avantages

I rally enjoy how user friendly the site is to navigate. The templates are easy to find and include in messaging, and moving from one client to the next feels seemless!

Inconvénients

I think the metrics on reports and dashboard could be refined a little more/ the verbage for filters could be changed to be more clear.

Avantages

Endear is a multi-faceted channel that can allow each associate of the brand communicate and engage with customers on different levels. As a brand marketing team, we're able to blast ecomm customers in a more personalized manner on a more personalized, and targeted scale, than using our general ESP platform. On the other hand, store associates are able to communicate with top clients in a 1:1 manner to offer the most catered concierge shopping experience that our customer wouldn't normally get from brands that function within our same space. Endear really helps our store associates and retail experience be that much more elevated and makes our customers feel even that much more connected to our retail associates.

Inconvénients

The only 2 things that aren't my favorite about Endear is that the reporting and analytics features are a little disjointed and there is no ability to make uploaded assets shoppable or to select what images are pulled into the platform from Shopify. Also something to note if you are new to Endear, be sure to set up the attribution window in your settings to what the rest of your revenue channels are set to or else if you want to change them later, the performance numbers of campaigns will experience a huge discrepancy from YoY performance.

Avantages

The best part about Endear is how useful so many departments can use the program. We mostly use for our retail staff but the stories function has made its way through many different teams due to the beautiful presentation of products.

Inconvénients

The lack of organization available inside the segmenting tab. This isn't a huge issue but it would be great if there were folders or another way we could organize different client segments.

Avantages

Ease of client import and ability to manage the database. Very easy to train team mates and reach out to your clients. Great filters to get to the granularity of things and easy-to-use reporting tools.

Inconvénients

Need quicker intergration with third party

Avantages

Ease of use & intuitive. I use it on a daily basis!

Inconvénients

I can't find anything to dislike about Endear.

Avantages

These features I like the most are the data driven insights.

Inconvénients

I wish the email templates were more flexible.

Avantages

- The creativity of it, the way we can create campaigns, lookbooks, stories, etc
- Newstore customers data based are connected to endear
- East to use

Inconvénients

- The way the audiences are organized could use a bit more work
- The fact that Endear notes and new store notes aren't connected
- When you start a draft it usually doesn't re appear when you leave the page

Avantages

There is so much information at my fingertips with Endear, I just have to understand how to use it to my advantage.

Inconvénients

Totally new system for me, so it will take time. There is a lag between our operating systems and Endear, which is in the process of being fixed.

Avantages

Very easy to set-up and get the team using the tool straight away. Syncs perfectly with Shopify.

Inconvénients

Needed some custom work done to be able to use the tool in exactly the way we wanted.

Avantages

The reporting and data are very useful for the company.

Inconvénients

There's still a lot of kinks, sometimes features don't work and I have to contact support.

Avantages

It is so user friendly and easy to learn - especially if you use Shopify!

Inconvénients

Selecting products for stories in outreach.

Avantages

How easy it is to use compared to previous clientle systems I have used for retail in the past.

Inconvénients

How slow it can be when searching a customer in our overall customer base

Avantages

I can communicate with clients fairly easily.

Inconvénients

It has a problem with new sentences: First letter of first word isn’t large cap. I have to manually do that.

Avantages

I have used Endear to thank my clients for shopping with me and allowing me to serve them. I also love sending personal messages about events in our store. This App is great for building customer relations.

Inconvénients

Nothing at this point. All has been good!

Avantages

They've been great partners helping me work towards goals within my business. It's easy to use, I was able to get a team of 8 up and running within a week! Also, the team is super communicative and always gets back to myself, and the rest of the team, very quickly, which is greatly appreciated.

Inconvénients

Data and reporting are a challenge right now, but continue to improve over time. I wish as an admin I had more visibility into my team's day-to-day, for coaching purposes.

Avantages

I think the ability to create a personalized look books is useful. The ability to email of text is convenient. The functions have evolved over the time we have been using it so that has helped.

Inconvénients

I find that it has been difficult to use in the beginning, it is getting better. It is slow or difficult to propagate contact info in to the data bank. I am unsure how my clients receive the emails. i have a low turnover of them opening it. I bet better results when I just email from my company email.

Avantages

The ability to create and tailor lookbooks is wonderful. Before we would only be able to send in-store photos or screen shots from our wesbite. The lookbooks are such a better, complete presentation and much more professional. Also being able to track outreach success, the conversion period, and last contacted. The filtering process makes seeing who you should contact much easier.

Inconvénients

For our company we have been using our personal emails to communicate before. While this tool is great, it was somewhat confusing to clients to be communicating through various channels and different email addresses or phone numbers. I also had a few instances where a client would give my endear email to their friends and I would not always receive the incoming messages.

Avantages

We have used Endear since we launched our company, and the ease of using Endear has made it a vital tool to manage and communicate with our clients without anything falling through the cracks.

Inconvénients

That client lists cannot be protected from downloads.

Avantages

First, I can now organize and track my outreach to shoppers. I used to individually email people and keep a spreadsheet so I knew who I've emailed.

Second, I have started letting my in-store employees view customer profiles and reach out to them. It's great because it makes my life easier and I've noticed customers respond really well when the message comes from an associate. Also, my associates have started to really engage with our brand more than this just being a job.

Inconvénients

The billing process is a little confusing. They charge for "active users" which is still a fairly foreign term for me.

Avantages

The ability to send personalized lookbooks to clients after they visit our showroom, as well as keep track of purchase history and create customer lists to invite to events, sales, etc. takes our customer relationship management to the next level. Many of the functions that Endear provides us with we are unable to do without the platform.

Inconvénients

There are some functions that would make it even better: filtering order history by size, not having to refresh the app every time I log in (I have been in the middle of emails before and have had to start over once the app refreshes), and cost has been higher than we anticipated.

Avantages

I really love that it makes emailing customers easy, also that lots of details of clients are shown.

Inconvénients

I have been trying to contact clients who are not customers yet, our customers come from Shopify.
I've realized that unless they are a customer, Endear does not make it so easy to message them.