En savoir plus sur Mend

Lancez votre programme de télémédecine dès aujourd'hui grâce à MendFree. Mend est une solution cloud de communication pour les soins de santé qui permet aux patients et fournisseurs de se connecter et de partager des fichiers, des messages, des évaluations, des photos et des données. Les utilisateurs et les fournisseurs peuvent utiliser des outils de visioconférence et de chat en direct sur leurs ordinateurs de bureau ou appareils mobiles. La solution propose des services de messagerie, visioconférence et partage de fichiers conformes à la loi HIPAA. Les utilisateurs peuvent partager des informations avec les patients ou en interne via une interface de type glisser-déposer afin de télécharger des fichiers et d'inviter des patients à un chat au moyen de liens par e-mail. Mend peut également être utilisé pour recueillir des informations de santé auprès des patients, notamment pour les formulaires de consentement, antécédents médicaux, images scannées d'identification, documents de gestion de dossier, etc. La solution s'intègre à d'autres logiciels et services, notamment des plateformes de dossier médical partagé, des solutions de gestion de cabinet, des logiciels de gestion de pharmacie, des solutions pour fournisseurs d'informations de laboratoire ou prestataires d'assurance, etc. Mend propose des services pour un montant forfaitaire qui inclut un service d'assistance par e-mail, par téléphone et via un chat en ligne et des tutoriels.
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Vidéo de Mend
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Mend - Prix

Mend est disponible en version gratuite et ne propose pas d'essai gratuit.

À partir de :
Non fourni par l'éditeur
Version gratuite :
Oui
Version d'essai gratuite :
Non

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Mend - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,3
Fonctionnalités
4,3
Simplicité
4,3
Support client
4,4
Utilisateur vérifié
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 05/02/2019

Incredibly Impressed

Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

Avantages

We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

Inconvénients

I don't have anything negative to say.

Jennifer
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé Autre pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 12/07/2020

Mend

My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Avantages

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Inconvénients

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Réponse de Mend VIP

Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

Répondu le 16/07/2020
Chantel
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/08/2022

Easy to use!!!

Overall, the system is easy to use and very convenient

Avantages

I like being able to reach out to the patients through the system. Being able to send text messages through the system almost guarantees the patient will call us back

Inconvénients

Keeping track of the outreach is a bit difficult. Previously, I was trying to find further details on a message I had sent to one of our patients. After speaking with customer service, I learned that the system does not keep track of the messages we send out, only if I could provide a phone number attached to the patient I'm looking for. This didn't help my issue of figuring out which patient I was looking for or keeping track of all the messages I send out.

Rannon
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 5 001-10 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
3
Support client
1

2
Publié le 29/09/2020

Reoccurring Issues that Never Get Addressed

Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset.

Avantages

The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss.

Inconvénients

Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us.

Réponse de Mend VIP

Rannon, thank you for the feedback. We have released many changes and we're pushing to get them implemented. We have a new setting to decrease resources needed for large groups. We have feature to dial in people over the phone with poor equipment or connectivity.

Offering group capability over the Web was brand new development performed for your organization specifically. We agreed to a date to deliver this brand new feature and then a pandemic happened. We still met our delivery date and no other company or team would have been able to deliver on schedule like we did. We're very proud of that.

Any new development during a global pandemic is going to experience some bumps in the road. We appreciate your patience and we're pushing as well to get changes made deployed to everyone.

Répondu le 30/09/2020
Lindsay
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 27/07/2022

User friendly, great customer support

I am able to connect with clients all over the state of NC so I can keep a steady caseload and meet needs consistently even during the pandemic.

Avantages

I love the screen share option for teletherapy counseling. This allows us to work together and helps clients understand concepts. I can also share videos and we can discuss which adds rich topics to our therapeutic work together. I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible. The ad-hoc feature has been helpful too if there have been errors connecting.

Inconvénients

It glitches quite often even when both my internet and my client's internet has 4/5 bars for strength.

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