En savoir plus sur Upserve

Upserve by Lightspeed is a complete restaurant management solution featuring an Android or iOS-based point-of-sale (POS) system, online ordering, contactless payments, automated inventory management, sales analytics, and more. The platform offers several time-saving tools, including shift notes, tip adjustments, check-splitting, an integrated logbook, and workforce management. Upserve by Lightspeed additionally offers a restaurant-grade table-side POS. Upserve by Lightspeed allows front-of-house staff to assign tables to different zones and get a view of what is happening at the tables. Servers can course items, add modifiers, customize menus and fire orders with one tap while adding notes to checks that are seen by the front- and back-of-house. Restaurants can set access levels for manager approval for changes to checks and set automated gratuity levels. The solution's 'Upserve Live' feature allows users to track restaurant and bar sales, guest counts, sales items and week-over-week trends.
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Upserve - Prix

Upserve n'est pas disponible en version gratuite. La version payante de Upserve est disponible à partir de 59,00 $US.

À partir de :
59,00 $US
Version gratuite :
Non
Version d'essai gratuite :
Non

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Upserve - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,2
Fonctionnalités
4,2
Simplicité
4,4
Support client
4,3
Kolby
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 20/08/2019

Upserve is Second to None

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Avantages

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Inconvénients

I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Alternatives envisagées 

Aloha EPOS et Toast POS

Pourquoi choisir Upserve 

The system was incredibly unreliable, uncustomizable and just generally terrible.

Pourquoi passer à Upserve

Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.
Blake
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/04/2020

Easy and Efficient, Upserve

I do not have a negative thing to say about Upserve.

Avantages

The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

Inconvénients

The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

Alternatives envisagées 

Aloha EPOS

Pourquoi choisir Upserve 

LAVU IS ABSOLUTE GARBAGE.

Logiciel antérieur 

Lavu POS

Pourquoi passer à Upserve

Based on reviews of current/former customers, and transparency of the company.
Adrienne
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
3

3
Publié le 09/03/2021

Lacking

Not great. I am actively looking for a better POS. This company is too new and has a lot of kinks to workout. They claim to be designed by restaurant workers, and that just can't be the case.

Avantages

What is there to like that other POS don't have? Nothing. At least one other POS has the "features" that UpServe claims to have.

Inconvénients

There are many aspects of the system that need to be expanded upon. During the past few months there have been many challenges. There was a period that gift cards were not even redeemable while making online orders.
Currently you can not pick and choose which online items you want to accept preorders for.
Modifiers are a hot mess. It is not as advanced or user friendly as Focus or other POS systems. To make the modifiers easy for online customers they have to be super basic and not advanced enough for same menu items as in house items that staff rings in.
When having online ordering active you are allowed to set the anticipated order time; however, it always gives the customer the minimum time. It does not add minutes on when accepting a few back to back. It does not add time when there is a ticket of many items. Clearly 2 entrees is not going to take the same amount of time as 8 will. When selling on a busy night having to log in and go through a couple screens to change the frame is too much. It needs to be more easily accessible.
There are more things that I dislike about it, and it is the least user friendly system I have used since being in the restaurant business.

Alternatives envisagées 

Focus X et Toast POS

Pourquoi passer à Upserve

I did not choose it. Someone that is no longer with the company.
Utilisateur vérifié
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 07/02/2022

Upserve is an affordable, dependable POS solution

Overall it was a great experience. Customer support was prompt and knowledgeable. Easy to program buttons and change prices

Avantages

Very cost effective solution that is cloud based. Big upgrade from Aloha NCR. Fast processing speed, mobile reporting on demand, and very secure

Inconvénients

There were a few bugs during deployment including connectivity issues with some terminals.

Alternatives envisagées 

Toast POS

Pourquoi choisir Upserve 

for better processing speed on the cloud, increased security, better functionality

Logiciel antérieur 

NCR Aloha

Pourquoi passer à Upserve

Better deal offered by Upserve
mike
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 21/09/2019

Upserve POS Review

Avantages

Intuitive and user friendly design that is reliable.

Inconvénients

We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.

Alternatives envisagées 

Toast POS

Pourquoi choisir Upserve 

We needed a less dated software that was more user friendly.

Logiciel antérieur 

Aloha EPOS

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