En savoir plus sur OpenTable

OpenTable est une solution cloud de gestion de restaurant qui permet aux gérants d'accepter les réservations en ligne et d'optimiser la disposition des sièges. Cet outil convient aux restaurants de toutes tailles. OpenTable offre deux modules : Connect et Guest Center. Le module Connect enregistre les réservations et peut être configuré pour donner aux clients des informations relatives aux offres et promotions. Des notifications automatiques par e-mail et SMS sont envoyées aux clients lorsqu'ils effectuent une réservation. L'outil enregistre également les informations des clients, y compris leurs préférences en matière de sièges, les occasions spéciales et d'autres demandes personnelles. Le module Guest Center permet aux propriétaires de restaurants de reproduire le plan d'étage sur leur appareil mobile grâce à OpenTable. Les responsables peuvent suivre les disponibilités de tables et surveiller les délais de service pour chaque client. OpenTable propose également des modules complémentaires afin de gérer les cadeaux, les paiements et les dîners privés. Le module de cadeaux permet aux clients de recevoir et d'offrir des cartes-cadeaux de restaurant. Le module de paiement permet aux clients d'effectuer des paiements en ligne au moyen de leurs téléphones portables.
OpenTable Logiciel - 1
OpenTable Logiciel - 2
OpenTable Logiciel - 3
Vidéo de OpenTable
OpenTable Logiciel - 1 - aperçu
OpenTable Logiciel - 2 - aperçu
OpenTable Logiciel - 3 - aperçu

OpenTable - Prix

OpenTable est disponible en version gratuite et propose un essai gratuit. La version payante de OpenTable est disponible à partir de 39,00 $US/mois.

À partir de :
39,00 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Oui

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OpenTable - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,6
Fonctionnalités
4,6
Simplicité
4,7
Support client
4,5
5 avis sur 1 087 Afficher tous les avis
Utilisateur vérifié
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
3
Support client
5

5
Publié le 23/01/2021

avis sur opentable

J'adore ce logiciel, très utile pour l'organisation d'un restaurant.

Avantages

Logiciel très utile dans les restaurants, parfait pour les hôtesses. Nous l'utilisons a chaque jour, afin de savoir quelle table est prise, les réservations et les contacts.

Inconvénients

Il est presque impossible de changer l'organisation des tables dans le restaurant. Par exemple, si on veut changer de place les tables réservées, etc. De plus, le logiciel a beaucoup de fonctions , il n'y a pas un document qui explique celle-ci.

paulina
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 25/05/2020

Quick reservation with no need to call

Easy and convenient. Painless way to make a quick restaurant reservations without being put on hold or talking to a person. Can view manu and everything there is to know about restaurant I'm looking at online.

Avantages

I have been using open table on both sides. I use it to make my personal restaurant reservations and I use it at the restaurant I work for as a server.
I love that when I view restaurants and want to make a reservation about 70% of total restaurants have open table. Its quick and painless way to make a reservation without being put on hold by a hostess..sometimes for very very long time. It give you chose of time and you can read all about the place you looking at. It shows you :hours, Entertainment, menu, you see photos that costumers posted, you see map of location, even who the chef is. Making reservation takes less then 10 seconds!!!! Fast and confident. As a worker it's very easy to operate system. Brainless I would say. I like that I can make notes for each reservation. Such a sever request or allergy.

Inconvénients

For my personal use I never had an issue. As me working with open table every here and then reservations are not showing on my side as hostess/server. I had few angry guest. Will never know if that was a costumer fult or open table system fult for not processing reservation.

Kelly
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
4
Support client
3

4
Publié le 10/06/2020

A great reservations software for restaurants

Everything about OpenTable for Restaurants was an experience worth remembering. I never found myself getting lost or hung up on a problem with the software and creating reservations for the guests frequenting the restaurant. It did such a fantastic job with estimating the time that a table will be sitting to eat, depending on their party size, and adjust the schedule based on this. There would be reminders and notes when this would be approaching so I could let the customers know in advance so they didn’t have to come in and get upset. It allowed us to be able to go above and beyond to ensure our guests had the four star experience they were paying for.

Avantages

Where to start when it comes to the best features of the OpenTable software. First and foremost, it is incredibly simple to pick up how to use it after only a few reservations have been made, it’s that great of a system. As a front of the house team member, it allowed me to view the entire floor plan of the restaurant on screen in a visual way that made the most sense to me, which made making reservations that much easier. When it came time to create the reservation, it was a matter of clicking on the proper icon from either a view of the floor plan or a view of the timeline. You are shown an overall view of the guests names and their party size as well as given an estimated time their party will likely be sat given their past visits to the restaurant and based of the average time of a party that size.

Inconvénients

The software version I used has since been updated several times and I’m sure anything that was missing then has been added by now. As a user for multiple years, I strongly believe that there was hardly anything I can think of that was wrong with OpenTable. It helped me complete my job efficiently and all the guests seemed to enjoy their process of using it as well.

Kimberly
  • Secteur d'activité : Automatisation industrielle
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 18/10/2022

OpenTable is Imperative in this Day & Age

I find that OpenTable is a very good option for reservations and that my notes for special instructions are always followed. I also love the reward system. It is fun to build up points and receive Amazon gift cards after so many points are earned. It is also cool that they have the menus available to peruse before you arrive as well as special "experience" options that you can choose at some of the restaurants.

Avantages

It is user-friendly, the calendar option is great, and the ability to invite guests is fantastic. I use OpenTable almost every day. I travel for work and use OpenTable to book all of my lunch and dinner meetings for my clients when possible. I love the rewards program, receiving Amazon gift cards every so often is always fun. I also really enjoy learning about new restaurants in the area I live in and in the towns, I am visiting for work or on vacation. The "experience" option is also fun and tells you a little bit more about each restaurant as you make your reservation.

Inconvénients

The only two complaints that I have is that some restaurants pull open seating on certain days and that all restaurants so not participate in Open table.

Vincenzo
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1
Publié le 26/09/2022

Pessima

Azienda che non rispetta il cliente

Avantages

Azienda che non rispetta il clienti avrei altro da dire

Inconvénients

Azienda che non rispetta il cliente avrei altro da dire

Alternatives envisagées 

OneDrive

Pourquoi passer à OpenTable

Non ho preferito nessuno siete pessimi

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