Cin7 Omni

Avantages

CIN7 works excellently as a Sales Tool, CRM, and Order Management software when connecting your eCommerce platform. it is excellent for Small businesses looking to get a grip on a more enterprise-level Inventory Management system.

Inconvénients

CIN7 works great for a company not focused on manufacturing and just distribution. Due to CIN7 not being able to Commit stock for Backorders. Also not being able to have a Barcode System is a negative aspect.

Alternatives envisagées 

Pourquoi choisir Cin7 Omni 

Pourquoi passer à Cin7 Omni

Avantages

Moving to a new system is always a worry for a multi currency multi million pound business. I felt the transition from an outdated desktop system was pretty smooth. The import features are excellent and extremely flexible for Customer/Supplier lists, stock,PO's and SO's. The ability to have multiple currency cost pricing on inventory items is excellent. Adding contract and discount pricing to clients on an individual bases works really well. Stock kits or BOM work nicely and the connection to our external accounting package seems solid.

Inconvénients

I feel the WMS side for the warehouse needs more attention. The ability to see more order detail from the order screen is required, the ability to expand an order view from that screen would have been really useful to see what items are on the job as a minimum without having to release to pick to see the order. The packing section does not allow to select multiple orders to the same destination for packing together. Not being able to allocate a supplier bill to multiple PO's without merging them into a single PO.

Alternatives envisagées 

Pourquoi choisir Cin7 Omni 

Logiciel antérieur 

Pourquoi passer à Cin7 Omni

Avantages

Cin7 Promises to do all the things you need

Inconvénients

Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software. We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support.

Alternatives envisagées 

Pourquoi choisir Cin7 Omni 

Pourquoi passer à Cin7 Omni

Avantages

I liked to easy to use features, Things are set out simplified and its not complex or difficult to work out. The support provided was excellent. I had [sensitive content hidden] for the onbaording process and he was always very helpful

Inconvénients

That your onboarding team are located in India. Made trying to access onboarding help difficult

Avantages

Integration with Shopify and Xero was easy. As we implemented all three programs at once it has been alot to take on board but Cin7 seems to be doing what it needs to.Went through a number of onboarding specilaists which was not ideal. We were not given reasons for the turnover. Our final specialist who saw us through the go live process was brilliant. Made himself available when we needed, followed up on actions and explained thinsg clearly.

Inconvénients

Having so many onboarding specialists was not ideal for continuity of our onboarding.So much to cover off in a short period and it is not until you are actually live that you understand what you dont know. WOuld be good to have a customer success manager post go live and onboarding to meet weekly for a period of 6 weeks say to ensure things are bedded in well and you get an opportunity to explore greater use of the program as you learn more about how it works in a real life setting

Alternatives envisagées 

Pourquoi passer à Cin7 Omni

Avantages

Aman Solanki. Honestly, potentially the best help I've ever received for any product. Truly wouldn't be live on Cin7 without him, and I can't give him enough thanks. Knowledgeable without trying to lie about any limitations, insightful on different options I could explore without being over-complicated; everything you could ever want. Truly, truly incredible customer service.

Inconvénients

Tax should be applied to individual items, rather than solely nominal codes / GL accounts - sure, I could create loads of accounts, but would be nice to be able to edit on each product. Also, would be nice if the selection for sales account showed whether it was purchases or sales, and the tax level.

Avantages

Lots of features and capabilities similar to ERP platforms without the cost or complexity of ERP.

Inconvénients

Pricing is punitive to smaller businesses and you are forced to pay far too much when only using certain parts of the platform. The customer service is dreadful and the platform is riddled with bugs that take months, and sometimes years, to be fixed.

Alternatives envisagées 

Pourquoi passer à Cin7 Omni

Avantages

I felt that overall the procuct functionality and options was pleasently surprising.I look forward to trying to utilise as much as we can moving forward.

Inconvénients

Our initial onboarding experience was quite herrific and I found the onboarding process not quite flexibble enough or detailed enough to allow us to fully understand and utilise the product to its best ability.This process delayed our project start date by at least a month.We were how ever able to move on after allocation of another specialist.

Alternatives envisagées 

Pourquoi choisir Cin7 Omni 

Logiciel antérieur 

Pourquoi passer à Cin7 Omni

Avantages

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Inconvénients

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.

Alternatives envisagées 

Pourquoi passer à Cin7 Omni

Avantages

Cin7 initially offered us a great package, it has a lot of features which are great for running our business

Inconvénients

The person who onboarded us was not great and wasn't a great experience, but the worst thing of all is that they've recently REMOVED PHONE SUPPORT. Considering we rely on Cin7 to run our business this is hugely counterproductive for us and we have to rely on an absurd ticketing system which makes resolving issues very time-consuming, frustrating and drawn out.When another equivalent platform shows up in my inbox I wouldn't hesitate to investigate and jump ship if it meets our needs, Cin7 is just another money-grabbing corporation that couldn't care less about its customers.

Avantages

Easy access to help.Super easy to use.Very complete.And [sensitive content hidden] Super professional and always there to help on the onboarding part

Inconvénients

Way to insert all the products.Videos not all of them in order.

Alternatives envisagées 

Pourquoi passer à Cin7 Omni

Avantages

- Supports B2B and B2C channels well, including integrated sales channels (Shopify, BigCommerce, multiple Amazon marketplaces, etc.), manual order entry, and EDI.
- Accurate inventory management across multiple warehouses and sales channels.
- FIFO inventory and manufacturing cost tracking from raw goods through processing/assembly and finished inventory.
- Supportive, knowledgeable staff to help with scoping, implementation, and rollout.

Inconvénients

- Account manager/implementation reps are attentive and helpful, but when something has to get escalated to Support, they are at times slow to respond and address issues. However, they are thankfully quick if something is urgent and business-critical.
- There are a lot of details to learn how to use the software correctly, and unfortunately there is not a great way to learn these best practices. There are video training resources, but they rarely address the special situations that seem to emerge often in a system that is trying to manage so much complexity. For a business with channel complexity like ours, this means it takes a lot of trial and error to establish best practices in Cin7 and then to get the data flowing correctly between Cin7 and our accounting software (Xero).
- EDI integrations have taken longer than we expected because the support team is backed up.

Alternatives envisagées 

Pourquoi choisir Cin7 Omni 

Pourquoi passer à Cin7 Omni

Avantages

I love both the integrations and the wide range of features provided by the platform - we were working on around 7 different systems previously with no collaborations between the platforms. This meant lots of manual input and frequent order mishaps (incorrect stock levels, lost orders etc).Massive shoutout to our onboarding specialist, [sensitive content hidden] - so prompt in fixing any issues we had during the onboarding process and provided flexibility for myself and my colleague to learn in our own styles. Very personable and friendly to boot - every meeting was a blast.

Inconvénients

I'm hesitant to say just yet as I'm still learning the full deoth of capabilities. Currently there is still some manual pains with our invoicing process for shipping/freight charges as our selling model doesn't support tiered shipping options. Would be awesome if there could be a Starshipit (or equivelant) integration to the B2B portal so shipping prices could be generated based on delivery location and order weight on checkout.

Avantages

Integration was simple. The product is mostly intuitive and it possesses all (or most) of the features necessary to manage the inventory for our business needs. The reporting and insights are robust and useful. The ability to import and export products, stock-takes, and BOMs via CSV file or direct copy and paste is especially useful when handling large amounts of data.

Inconvénients

Some low-level or simple processes that intuitively seem like they should be easy are complex or difficult to achieve.Some processes are opaque and difficult to understand why a particular module doesn't function in an expected manner.The lack of NetSuite integration is a negative for our particular business.

Avantages

Most features are relatively intuitive, decent amount of customization options, native integrations with Amazon/Shopify, able to integrate with our 3PL

Inconvénients

The Quickbooks integration was not seemless as is was made out to be in onboarding. We are currently stuck with some lack of functionality that makes our Accountant's manual workload increase due to having to adjust every invoice that comes over from Cin7. More transparency up front on the lack of features there would have been critical.

Avantages

B2b is a clean looking site and very simple to use for us and our clients.

Inconvénients

The user support is fickle and vague. Have tried multiple times to receive specific help and it often takes at least a day or two for a response

Avantages

Ease of use, ability to link to so many platforms, open API, inexpensive for what it is capable of,

Inconvénients

User controls are too broad so hard to manage what people can or can't do, COGS/margins are confusing,

Avantages

Easy to use and integrates with our Accounting Package Xero so easily

Inconvénients

The occasional need to us the Authenication process

Avantages

Easy to Understand. There is a CIN7 Academy that will guide you how to use the software. Really helped me a lot when I was still learning the software.

Inconvénients

I guess there sees to be need an improvement on the Cin7 Academy - Overall all is great!

Avantages

Easy to use and a lot of functionality.Interfaces easily into Shopify and Xero.Great for running a small manufacturing and online business.

Inconvénients

We have been using CIN7 for almost ten years.Great product with a lot of features and is reasonably priced. The reason for the low rating is that the support is woeful. If you can actually get someone to resend, then they are very professional and offer great support - the challenge is to get someone to respond.Tickets stay open for months; you have to chase and chase and chase.If you rang in continuously, eventually you would get someone - they have now stopped incoming calls.Chat is offline more than online.Sending a ticket in - is just a void.Hopefully, they will improve as the product is very good.

Avantages

That it ties in with our other software.

Inconvénients

That sometimes it I have to type the same thing information in more then one time even tho it is correct.

Avantages

This product is fairly easy to use and flexible enough to support most of our needs. The cost-benefit is very good. The performance and availability of the solution is excellent!

Inconvénients

The Production Job Loader should have better features, such as prioritizing orders by due date or by creation date.

Avantages

Ease of Navigation and integration with Xero.

Inconvénients

No automatic saving of quotes when there are power outages. Search function does not work well for quotes/sales orders based on name.

Avantages

Our end goal was to use Shopify. Cin7 was the inventory management solution that made the most sense. We could also integrate with Xero and ShipStation. One transaction flows through the tool the same way, whether I start in POS, Shopify or Cin7 back end. Makes it seamless for our team to process. I trust the data. This is one source of truth.

Inconvénients

We are an apparel wholesaler, so we have learned to look at style-color-size different. We would like to be able to scan both customer orders and inventory transfers or counts. That isn't fully enabled yet.

Avantages

Solid database with easy search functionality. Cloud-based is fantastic. It never goes down and we can work remotely. Easy interface makes order entry fast. If you are using nothing or spread-sheets you will think this is the greatest thing ever! We were using MYOB Exo, so we noticed some improvements, but also some lost attributes.
If you look at it on paper, Cin7 has fantastic features that should make running a business effortlessly. These include integrations with ECommerce sites, Smart Buyer for purchasing, integration with Xero, B2B website etc. We were sold on many of these but in reality, Cin7 is not a complete product. Most of the features seem to work, however, if you want two features, they don't work together. If you want the features to work properly they will fix it for a cost.

Inconvénients

Most of the problems I see with Cin7 are to do with customer support and knowledge about how business works. We try to be clear about what our requirements are: we are a mid-sized company with 40 years experience experience in import/export. Despite having an excellent team that are quite computer-saavy, I've repeatedly been told by support its 'user error' when reporting a bug. Tickets often get closed when the problem being fixed. Support lost so many of our tickets I was asked to reenter all those outstanding (so I have to project manage their bug fixes) Following that we was accused of being 'high maintenance customer' because we had more than 20 tickets entered in a month. That might give some scope to our problems with Cin7.
I have offered to meet with the developers and explain what we need and why it makes business sense, but have been told they are busy with other projects and have continued to battle with support to get our issues fixed.
One error we reported (products with 3 options freezing in B2B website) they insisted wasn't an error. Then they said it was couldnt be fixed. Then they said it was a new feature request (it had worked for 8 months lol) and we could pay them to programme it for us... outrageous given its not a feature unique for us. In the end, our newest employee (who claims he doesnt know much about computers) found the problem and fixed it. No acknowledgement from Cin7.
Another example is why I'm doing this review to get fixed - Smart Buyer calculates how much to order based on previous sales and what you want to hold on your shelf BUT ignores any incoming stock and any back orders. Obviously not logical.
CIN7 need to stop and listen to their customers and be less concerned with squeezing more money out of us.