En savoir plus sur Firmwater LMS

Firmwater est un LMS (Learning Management System) cloud conforme aux normes SCORM, spécialement conçu pour les entreprises de formation. Il permet aux fournisseurs de formation d'organiser, de distribuer, de suivre et de générer des rapports sur leur contenu disponible sur des sites clients (plateforme mutualisée). Les administrateurs peuvent rapidement configurer des sites et définir l'accès, le logo et les paramètres pour les bibliothèques de cours. L'administration du LMS est rapide et facile, car elle peut être réalisée à partir d'une seule interface utilisateur simple et intuitive. Le logiciel Firmwater permet également aux utilisateurs de concevoir des boutiques en ligne pour vendre des cours en ligne. Les clients peuvent créer plusieurs modèles de vente, y compris des cours individuels et des forfaits de cours. Le LMS prend en charge les scénarios d'achat uniques (B2C) et multiples (B2B). Le LMS de Firmwater possède toutes les fonctionnalités d'un LMS avec des fonctionnalités spécialement conçues pour aider les prestataires de formation à vendre et fournir des cours en ligne à des clients de toute taille. Le SSO (Single Sign-On), l'intégration du LMS en externe (cours hébergés sur Firmwater et fournis sur la plateforme du client) et la vérification des certificats ne sont que quelques-unes des fonctionnalités spécifiquement ajoutées pour les fournisseurs de formation.
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Firmwater LMS Logiciel - 1 - aperçu
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Firmwater LMS - Prix

Firmwater LMS n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Firmwater LMS est disponible à partir de 495,00 $US/mois.

À partir de :
495,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

Produits similaires à Firmwater LMS

Firmwater LMS - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,7
Fonctionnalités
4,4
Simplicité
4,5
Support client
4,9
David
David
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/02/2023

The Best LMS Value For the Money

As we grew, we discovered opportunities to bundle our courses and add more products. Then we added a knowledge shop. We know that with Firmwater support, we can continue to scale without the drama. It's refreshing in a way when as the founder, I have no technical background.

Avantages

In my six years using Firmwater software, I have had not one complaint by our more than 6,000 graduates or me. Everything we requested, they either complied or showed us a better solution. After six years, I shopped to see what I might be missing. Within a few days, I knew I would be missing Firmwater. There is something magnetic about providing services beyond expectations that generates a loyal customer base, and Firmwater can count me as one of those.

Inconvénients

When you are using a product and working with Firmwater support teams, there is nothing to like least because we are an e-commerce business, and every report and response translates to increased revenue on some level. If you are in the e-commerce business, you need to take a close look at Firmwater LMS.

Réponse de Firmwater

Hi David,

It's been a pleasure working with you over the past six years and your kind words mean so much to us.

We're glad that your ecommerce business has flourished and we're pleased to have been a part of that! We look forward to continuing our partnership as you seek to scale your business even further.

Thanks again,
The Firmwater Team

Répondu le 16/02/2023
Anwyn
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
5
Support client
5

4
Publié le 05/12/2019

Great product, stellar customer support

Avantages

The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support.
The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline).
It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

Inconvénients

I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

Alternatives envisagées 

Litmos

Pourquoi passer à Firmwater LMS

Firmwater has many more options for us to use to keep our learners on track and provided pre and post tests.

Réponse de Firmwater

Anwyn,

Thanks for your kind words! We are happy to hear that we were able to help you get off to a good start with Firmwater LMS.

Regarding the info on user devices - this is a report that you have access to in the system. I'll give you a call to show you how you can access it! You can also find instructions in our help center (under General Admin Guide > Reports > Logins).

Best,

Josie & the Firmwater Team

Répondu le 06/12/2019
Patrick
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
1

3
Publié le 20/03/2017

Does the job

The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

Avantages

Once I figured out what I needed to get done in it, it is relatively easy to use.

Inconvénients

user interface appears outdated and reporting feature is lacking.

Réponse de Firmwater

We¿re sorry to hear that Patrick. Our team is known for excellent customer support and are quite surprised to see that you feel this way as we have always received excellent compliments for our service from your end.

We have been trying to reach out to you and further explore the features you needed. Please give us a call or email us at your convenience to discuss this in more depth.

Répondu le 19/05/2017
Jennifer
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/12/2022

Excellent LMS to sell courses to clients!

Firmwater LMS setup and customer service is exceptional! The integration with a financial processing system was the main reason we selected Firmwater. We wanted an LMS that integrated with a subscription processing system to sell the course library to clients. Firmwater LMS provides self-service features to clients which was important to us.

Avantages

The integration with a financial processing system was the main reason we selected Firmwater. Firmwater also provides client managers with an excellent self-service feature. Clients can subscribe, enroll/change employees access, and track employee course progress. The customer support provided by Firmwater LMS is exceptional!

Inconvénients

The reporting features are not fully customizable, but that isn't a feature that is important to us. I don't use reporting hardly at all.

Réponse de Firmwater

Hi Jen,

Thank you so much for your kind words! It's been a pleasure working together to help grow your subscription training business.

We're looking forward to our continued partnership in 2023!

-The Firmwater Team

Répondu le 09/12/2022
Lucy
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 18/02/2021

Intuitive and easy to use

Excellent in particular the user support, trial period and on boarding, very responsive.

Avantages

At first site the LMS seems plain in comparison to 'fancier' platforms. But its simplicity is one of the best features, once you see how well it works with importing great looking courses and excellent reporting functions. It is simple and does the job you want it to do.

Inconvénients

Terminology is not the clearest - needed some explaining about exactly what was what.

Réponse de Firmwater

Hi Lucy,

Thank you so much for this kind review. We're happy to see that you have benefited from the simplicity and flexibility of the LMS as well as from the work of our support team.

We're working on some updates to our documentation to ensure all terms are as clear as possible.

We look forward to continuing our partnership.

All the best,
Liam and the Firmwater Team

Répondu le 26/02/2021

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