Firmwater LMS

Avantages

In my six years using Firmwater software, I have had not one complaint by our more than 6,000 graduates or me. Everything we requested, they either complied or showed us a better solution. After six years, I shopped to see what I might be missing. Within a few days, I knew I would be missing Firmwater. There is something magnetic about providing services beyond expectations that generates a loyal customer base, and Firmwater can count me as one of those.

Inconvénients

When you are using a product and working with Firmwater support teams, there is nothing to like least because we are an e-commerce business, and every report and response translates to increased revenue on some level. If you are in the e-commerce business, you need to take a close look at Firmwater LMS.

Avantages

The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support.
The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline).
It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

Inconvénients

I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

Alternatives envisagées 

Pourquoi passer à Firmwater LMS

Avantages

I found the customer service with Firmwater to be exceptional. Nothing was too much trouble, [sensitive content hidden] (our contact) was always available to support and help grow and understand our needs.

Inconvénients

The pricing is the only thing which is a con about Firmwater and this is purely due to the volume of users we have, for the first few years the pricing was excellent.

Avantages

Once I figured out what I needed to get done in it, it is relatively easy to use.

Inconvénients

user interface appears outdated and reporting feature is lacking.

Avantages

The integration with a financial processing system was the main reason we selected Firmwater. Firmwater also provides client managers with an excellent self-service feature. Clients can subscribe, enroll/change employees access, and track employee course progress. The customer support provided by Firmwater LMS is exceptional!

Inconvénients

The reporting features are not fully customizable, but that isn't a feature that is important to us. I don't use reporting hardly at all.