En savoir plus sur vcita
vcita - Prix
vcita n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de vcita est disponible à partir de 35,00 €/mois.
Produits similaires à vcita
vcita - Avis
Évaluation des fonctionnalités
Tous les avis sur vcita
- Secteur d'activité : Édition
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Déception... support inexistant.
Avantages
La prise de rdv en ligne ainsi que le suivi automatique du client.
Inconvénients
Le service support est quasi inexistant malgré le système de ticketing.
Beaucoup de difficulté à personnaliser l'interface selon la charte de mon entreprise.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
All around perfect solution for all types of businesses.
Avantages
I love how this app was thought through very carefully. Everything you need is literally within the app.
Inconvénients
I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.
Alternatives envisagées
HoneyBookPourquoi choisir vcita
With everything Vcita has to offer,I’ve gained way more control because of them.Logiciel antérieur
CopperPourquoi passer à vcita
Partnering up with Vcita was the best thing my company could ever do. Overall capabilities are innovative, convenient, and lucrative because of all of it’s features. Like for instance, it has a feature that you could use to generate or capture leads from your website by just simply installing a widget. What more could you ask for?Réponse de vcita
Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business!
We have taken note of your request to expand partnerships and hope to offer additional integrations soon.
- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Would recommend
Great customer service, very easy to use program overall love it!
Avantages
It's fantastic, made my business admin so much easier!
Inconvénients
Would prefer more options for rescheduling and different blocked off time colours for different things
Alternatives envisagées
FreshaPourquoi passer à vcita
after speaking with your customer service and doing the trial with IT over zoom I was sold- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
TOTAL LACK OF CUSTOMER SERVICE...
INCONSITANCY with the App. not only with loading time but can't log in several times a month for a week or so then "magically" we can log in (what the heck?? !!!)
Avantages
When it works, it's fine BUT when it doesn't load it's a damn Nigh mare burning Executive TIME and we alll know Time is Money.
Not having a Live Body Customer Service Dept. in an insult from any service provider to their customers.
Inconvénients
When I or my staff can't log in on our cell or desktop, we cannot solve even with resetting the password which an inconvenience. 2nd Google's Vcita's 800 & 855#'s for Customer Service DO NOT WORK and there is no other way to contact them except for AI bot questions with standard answers that do not help THUS TOTAL LACK OF CUSTOMER SERVICE which in this day and age is frankly pathetic.
Plenty of similar services out there and exercise caution if you are considering Vcita.
Réponse de vcita
Hello Steve,
We are so sorry to hear about your experience. Not being able to log into your account must have been an extremely frustrating experience, and we apologize deeply for any inconvenience caused. We are committed to getting to the bottom of this issues and resolving it for you ASAP.
Our customer support team can be contacted via this link: https://support.vcita.com/hc/en-us/requests/new
We work with a this form of ticketing to allow you to share screenshots and other information needed for troubleshooting.
On behalf of all of us at vcita, I would like to apologize again for the frustration. Your business is important to us and solving any account login issues it top priority.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
All in one scheduling platform and more
I switched from a different, more limited options platform to this one and love it.
Avantages
I love vcita because it has all the tools I need to run my business: scheduling, appointment reminders, taking payments, various packages, e-mail marketing options, a variety of reports, even AI platform, etc.
Inconvénients
can't think of it, they are always improving existing and adding new features
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
CEO/ Founder
Very nice very helpful staff, awsome reponse time when help is needed.
Avantages
Very helpful and helped my business format out alot
Inconvénients
That my payments documents whete missing for dats before i had to call to have them refreshed back to my platform.
Réponse de vcita
Thank you, Shawnna, for your review and feedback! We're happy that our team and solution are helping your travel business! The vcita team
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Worth the investment
It has made my small business much more efficient
Avantages
Its extremely user friendly! Its an all in one interface
Inconvénients
It doesnt integrate well witg Instagram
Réponse de vcita
Thank you, Latoya, for your review! We're proud to have you as a vcita client and to be able to make your business more efficient!
- Secteur d'activité : Institutions religieuses
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
It's worth the investment
Very good. I have been using it for one year, and now I have more clients, and my system works.
Avantages
The app. The scheduling. The payment method set up. The Zoom integration. The customer service.
Inconvénients
Not user-friendly with MailChimp or Squarespace. The additional cost for coupons and fliers. Not being able to delete recurring events when the event didn't happen.
Alternatives envisagées
Acuity SchedulingPourquoi passer à vcita
vcita was easier to manage, and actually less expensive.- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Well pleased
O really, I have had a good experience. I appreciated the personal tutorial at the beginning which helped me know how to best use the service.
Avantages
They fact that they allow for group scheduling really helps me with my business needs.
Inconvénients
The website is a but complicated when it comes to scheduling my group services. I wish it just had a scheduling button.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Worst customer service
From sales to support, they have the worst customer relations team I’ve ever seen. They approve every question you ask during the sale, but after purchase, they claim that the approved topics were not accurate. Weeks after starting the membership, they schedule installation appointments. When I try to cancel an application I can’t use, they stall to avoid refunding the money
Avantages
I like that they say we have 200 employees but in reality it took weeks to schedule meeting
Inconvénients
The app seems easy to use but in reality time consuming to set it. You need a customer relations team. Guess what, they are the worst
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Setting Up for Your Business - Not easy at all!
It has been a pretty frustrating experience trying to get this running smoothly. I have spent SEVERAL hours/days trying to figure out glitches, workarounds, etc. I don't feel it's the right product for my company. I do plan to switch to another platform that will work better for my needs. I know they have tried, but I only get short timeframes to work with them and then I have to schedule another appointment. I would have rather paid a lot more money upfront to have them work on it until it was perfect. I have now given up because I'm just tired of it.
Avantages
I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees.
Inconvénients
It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match.
Alternatives envisagées
CalendlyPourquoi choisir vcita
Quickbooks does not have a scheduling option.Logiciel antérieur
QuickBooks OnlinePourquoi passer à vcita
I honestly don't remember because it has been so long now. I do plan on looking into them again.Réponse de vcita
Thank you for feedback Amy! I'm glad to hear you like the website widget! Sorry to hear you are considering to switch to another platform.
We see most businesses getting their account up and running pretty fast, but the more advanced customizations can sometime take some extra time. It's definitely work investing a bit more time to get things right for your business (: Our team is happy to help!
The QuickBooks integration is pretty robust and offer a real time sync so please let us know if you need any help setting it up!
- Secteur d'activité : Institutions religieuses
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
vcita has kept us going
Fantastic. We implemented vcita in a very short time and became immediately proficient in using it. It was that easy. The Zoom integration was the clincher for us- it is, by far, the best video platform on the market!
Avantages
Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders.
Inconvénients
I wish we had a way to allow the client to set the amount he/she would like to or is able to pay.
Sometimes it is difficult to do the reckoning between reports in vcita and stripe.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
vcita review for Knights Chamber
Good enough where I am still using your service. Experienced some issues over the years but most have been resolved rather quickly, I think I had maybe a 2-3 day outage once in 2020 but I do understand things happen.
Avantages
I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too.
Inconvénients
I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate.
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
I Love Vcita for Small Business!
Excellent!
Avantages
This by far is the best user-friendly platform I have seen and implemented. I have used several types of CRMs over the years, but this works by far the best for me and what I am doing. I refuse to change!
Inconvénients
Like everything there is always room to grow or for improvement, but Vcita has so many apps and integrations it made it so simple to create and implement almost immediately, hardly much of learning curve at all! Vcita now has their own CC processing if you don't have one set up already with paypal, stripe or square. the only drawback is they don't batch right away and can take few days to see in account, but if that's no big deal, then Vcita is the way to go!
Alternatives envisagées
Clio- Secteur d'activité : Édition
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Best Thing For Small Businesses
Overall, this has been a dream come true. Even if my assistant quit today, Vicita could do 95% of her work if I just set everything up properly. Clients like it, and it keeps me from having to dig through inbox emails for communications. Everything is in one easy place.
Avantages
It made me not need an assistant for the first few years in business. It also makes training my new assistant simple. It is a magnificent platform that allows me to schedule appts, manage clients, send out mass email, accept payments, AND communicate with clients. I can take notes on each client call, I can share and receive documents. Everything I need is in here.
Inconvénients
The only thing I wish it had was a more robust accounting system. If there was a direct way to integrate Wave and Vcita I would be so grateful. I also dislike how difficult it is to download several files ar once when a client sends you several images or pages.
Alternatives envisagées
HoneyPourquoi passer à vcita
It was referred by my business mentor.- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Vcita awesomeness
Really good, they are brilliant at helping you to set up and get going, as well as allowing you to personalise your site. Vcita works really well with my website, which gives me peace of mind. I have been complimented on it several times, as well as referring a few friends of mine to vcita.
Avantages
Its easy to use once you know how. I love the fact that new clients and appointments go straight to the app on my phone. I use the computer version to make any edits. Its a great way of personalising a payment website to your phone. I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app.
Inconvénients
-Its quite expensive, and once you have upgraded our plan, you can't go back to a simpler plan.
- If you want to add a staff member onto it its extremely expensive. I currently use it just for myself, but if I wanted to add someone , I would probably have to use a different company.
-Its also very American! which I find sometimes very difficult to deal with, acronyms and wording is sometimes confusing.
-I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app.
-Additionally some features are over complicated for what they do, sometimes simplicity is key!! Its very easy to overcomplicate things, therefore if Vcita was a bit more minimalist it would rank even higher that I already perceive it.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great Value and Features for the money.
Fantastic. Very Happy, would recommend to anyone without hesitation.
Avantages
Ease of use and general CRM functionality. This software really does what it says and does it well. Feature updates are great (could be a little more timely, but I'm a Tech Geek and can never get them fast enough)!
Inconvénients
Scheduling of single and groups can get a little confusing especially when adding and selling care packages, so if this could be made a little easier/clearer on how to do for new users, that would be great.
- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Essential Consulting and Executive Coaching Resource
vcita has contributed to The Aware Leader LLC's success. Makes my life easier!
Avantages
My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting
Inconvénients
I would like to build in automatic 15-minute breaks between calls
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Ease of using for business
Great experience
Avantages
Ease of scheduling and the reminders are ideal. I like how easy it is for my clients to pay online
Inconvénients
When I have an appointment scheduled and want to change the cost I have to cancel the whole appointment rather than have the ability to change cost.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Great software for small business owner/solopreneur
Avantages
It enables me to easily communicate with prospective clients, book them on my calendar, and send reminders for appointments. It's great for invoices, allowing online payments and tracking of income.
Inconvénients
Sometimes it's hard to navigate to find the client or invoice I'm looking for. But honestly, there's not much to dislike.
Alternatives envisagées
Wave- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Tax & Accounting Professional
My overall experience has been positive and I look forward to growing with your company. Thanks for the feature this tax season!
Avantages
I love using the software since it's an all in 1 tool.
Inconvénients
I dislike the document feature because I should be able to open 1 file and continue scrolling into the next attached documents. When opening each file 1 by 1 I lose my placement and have to start all the way over while reviewing files.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Success From The Start
Avantages
The ability to quickly receive customer support and their integration with other well-known software is the knowledge that is needed when working with a variety of clientele. They have provided a way to customize their tools to fit the needs of the business providing a level of efficiency that is well needed in every quarter of the season.
Inconvénients
There are no issues that I have come across yet since working with vcita.
Réponse de vcita
Thank you for your review Lazaria! We're proud to support your business!
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Follow your sales professionally
Very good work tool for a business man
Avantages
I really liked the marketing side of the software
Inconvénients
No problems encountered with the software so far
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Software is easy to use! Online portal for clients is visually appealing
Avantages
RemindersText communication with clienta
Inconvénients
I wish the payment system allowed for tips
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
My Business Runs on vCita
Scheduling interviews with businesses in different time zones used to be a nightmare before I found vCita. Now, I am confident I'll never miss a call thanks to vCita sending notifications to both parties in our respective time zones.
Avantages
The vCita Team is very responsive and open to new feature requests. All it took was a suggestion of making directions to a client's location accessible through the app and they made it a one-click solution! Because the app works across different devices, I can run my business from anywhere.
Inconvénients
I'm ready to delve into their email campaign feature and see it integrates with Constant Contact. Having more auto-responder integrations would be great.