vcita

Avantages

La prise de rdv en ligne ainsi que le suivi automatique du client.

Inconvénients

Le service support est quasi inexistant malgré le système de ticketing.
Beaucoup de difficulté à personnaliser l'interface selon la charte de mon entreprise.

Avantages

The freedom to do everything necessary to run a small business

Inconvénients

The credit card processing procedures were a bit ridiculous

Alternatives envisagées 

Pourquoi passer à vcita

Avantages

It's fantastic, made my business admin so much easier!

Inconvénients

Would prefer more options for rescheduling and different blocked off time colours for different things

Alternatives envisagées 

Pourquoi passer à vcita

Avantages

Nothing, The over all service was horrible would not recommend

Inconvénients

Their Customer service and the way their scheduling works,

Avantages

The software allows seamless sending and recording of messages.
Use of Vcita increase speed to which payments are received.

Inconvénients

The product very effective its implementation delivers high value.

Avantages

I love vcita because it has all the tools I need to run my business: scheduling, appointment reminders, taking payments, various packages, e-mail marketing options, a variety of reports, even AI platform, etc.

Inconvénients

can't think of it, they are always improving existing and adding new features

Avantages

Very helpful and helped my business format out alot

Inconvénients

That my payments documents whete missing for dats before i had to call to have them refreshed back to my platform.

Avantages

Its extremely user friendly! Its an all in one interface

Inconvénients

It doesnt integrate well witg Instagram

Avantages

The app. The scheduling. The payment method set up. The Zoom integration. The customer service.

Inconvénients

Not user-friendly with MailChimp or Squarespace. The additional cost for coupons and fliers. Not being able to delete recurring events when the event didn't happen.

Alternatives envisagées 

Pourquoi passer à vcita

Avantages

vCita is my one-stop solution to marketing, booking, and collections. They've made it so easy that now I can just concentrate on what we do as a business and don't have to think about anything else. They are an integral part of our success.

Inconvénients

There are no negatives. My only concern is what would I do if vCita ever went away!

Avantages

The product ensures real-time calendar view and integration.
Professionalism of the software in scheduling meetings .

Inconvénients

The software highly depends on stable internet network connection wich os an issue especially in rural areas.

Avantages

I love the ease of use and how I have a system that helps me stay organized with all my upcoming clients

Inconvénients

The online calendar on the mobile device is not as easy to use compared to the desktop

Avantages

vcita is amazing for Customer management, including all functions and features, but the remote payments were the most exciting.

Inconvénients

vcita is slightly expensive for one module, and we faced some obstacles in integration.

Avantages

Its easy to use once you know how. I love the fact that new clients and appointments go straight to the app on my phone. I use the computer version to make any edits. Its a great way of personalising a payment website to your phone. I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app.

Inconvénients

-Its quite expensive, and once you have upgraded our plan, you can't go back to a simpler plan.
- If you want to add a staff member onto it its extremely expensive. I currently use it just for myself, but if I wanted to add someone , I would probably have to use a different company.
-Its also very American! which I find sometimes very difficult to deal with, acronyms and wording is sometimes confusing.
-I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app.
-Additionally some features are over complicated for what they do, sometimes simplicity is key!! Its very easy to overcomplicate things, therefore if Vcita was a bit more minimalist it would rank even higher that I already perceive it.

Avantages

My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting

Inconvénients

I would like to build in automatic 15-minute breaks between calls

Avantages

It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package

Inconvénients

Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that.

Avantages

Easy Integration with my website (customizable colors and stuff) Easy to link portal to anything that I need with url

Inconvénients

A little tough to navigate at 1st. I dislike having to click so many times to get invoice marked as payed. I wish it was more streamlined

Avantages

It has great features, easy to use and the training provided was invaluable and allowed me to start using itimmediately

Inconvénients

They keep updating so there is little not to like

Avantages

Scheduling options are great and nice I can make notes for each client

Inconvénients

For what I pay , more functionality like a sales funnel would be phenomenal.

Avantages

Free Version, thats it

Inconvénients

Poor Customer Service

Avantages

Easy to use, great customer support, and the articles for explaining things actually explain them, so you don't have to google it even after getting an answer.

The things I asked about that they didn't have, Kylee gave me the link to a features suggestion forum for users and encouraged me to list the features there. She also invited me to beta test for an AWeber integration, so I would assume that asking about your email marketing provider would be a good way to let their development team know which ones to make API's for first.

Inconvénients

The only email marketing integration is Mailchimp and I have AWeber. This is annoying, but not a deal breaker.

There is not two factor authentication for admin and users. I don't know that two factor authentication would be useful for clients, but I would really like this for account holders and anyone who can else who would be using it on the emplyee side.

There is no way to sort clients by date since last appointment, appointment type, or anything else.

Avantages

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Inconvénients

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Avantages

The vCita Team is very responsive and open to new feature requests. All it took was a suggestion of making directions to a client's location accessible through the app and they made it a one-click solution! Because the app works across different devices, I can run my business from anywhere.

Inconvénients

I'm ready to delve into their email campaign feature and see it integrates with Constant Contact. Having more auto-responder integrations would be great.

Avantages

Everything is in the one place and its visually clean.

Inconvénients

No option for colour codingCan't duplicate emails or phone numberscan't search criteria by date or other optionsThe system is slowthe "back" option glitches a lotthe "search" function doesn't work effectivelyNeed to have a lot more features in Inbox

Avantages

This tool has been my number one go-to resource for lead generation. In my business, contact is king. Giving clients and potential clients an easy way to access my calendar, and set up a time to talk, is a central part of my business model. It links in easily with my website, you can see it in action at westfallonline[dot]com

Inconvénients

I wish that there was a link from email on iPhone to the actual software (app). An email link pops open the browser, and asks me to login. For some reason, my browser doesn't remember that Vcita and I have been dating for quite some time, and it asks me to login. Which causes me to open the app. Not sure if this is an iPhone issue, or an operator error, but I don't like the extra steps to confirm an appointment.