En savoir plus sur eWay-CRM

Les outils CRM (Customer Relationship Management) d'e-Way CRM sont intégrés à Outlook, ce qui permet d'étendre le système et son utilisation. Avec ce logiciel, le marketing est réalisé facilement et efficacement grâce aux fonctions de création de plans stratégiques, d'envoi d'e-mails en masse, de génération de leads et d'évaluation. La solution comprend aussi des outils contribuant à la réussite des ventes. La fonction CRM, associée à Outlook, stocke les données sur les clients et permet aux utilisateurs d'y accéder. Le logiciel propose également un module de gestion de projet qui permet d'automatiser le flux de travail. En outre, son outil d'analytique permet d'évaluer les performances de l'entreprise. Les professionnels peuvent également utiliser la solution comme application web ou sur appareils mobiles. Elle est opérationnelle aussi hors connexion pour permettre aux employés de suivre les opportunités commerciales et d'interagir avec les clients, même à distance, lorsqu'Internet n'est pas disponible.
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Vidéo de eWay-CRM
eWay-CRM Logiciel - 1 - aperçu
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eWay-CRM Logiciel - 3 - aperçu
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eWay-CRM - Prix

eWay-CRM est disponible en version gratuite et propose un essai gratuit. La version payante de eWay-CRM est disponible à partir de 24,00 $US/mois.

À partir de :
24,00 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Oui

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eWay-CRM - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,7
Fonctionnalités
4,5
Simplicité
4,5
Support client
4,8
Fernando
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 09/03/2021

A+++. The Best CRM Software in the Market

I was a 10+ years users of the obsolete, outdated, full of issues Microsoft Business Contacts Manager. The thing was free and Microsoft did not care to update it and discontinued it. I spend 2 to 3 months checking almost all CRM software I could find before selecting one to replace Microsoft Business Contact Manager, as I wanted to make sure I did this only once. I picked eWay-CRM and I picked right. Imported the old database without any issue and set it up and customize it myself, even though I have no IT background. Very easy to set up and to customize.

Avantages

Things that I like the most: 1. Customization. You customize the forms, the views, the database, the workflows, and everything and use them whatever way you want to use them. Really. 2. The breadth of features. Whatever you want to do, eWay-CRM has a way to do it. 3. Customer service. You call customer service in the USA any time during working hours and [SENSITIVE CONTENT HIDDEN] will pick up the phone in 5 seconds and solve your issue pronto. 4. The stability. Windows 10 and Office have dozens of updates and changes. You can always count on eWay-CRM to be there, stable, available 100% of the time. 5. Reliability. Everything is backup in the cloud instantly. My data is safe.

Inconvénients

I like eWay-CRM so that much that I cannot think on anything to change, except some very minor icon function changes I suggested in the online forum. Has not been changed because fellow users did not agree with my suggestion. I can live with that and recognize that that only changes with a lot of users support can be implemented.

Michael
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 29/07/2022

A solid CRM package that is easy to implement and fully interactive with Outlook

We are pleased overall. The package has enough features to be very useful, and overall acceptance is a key to success. The initial acceptance gained by the package's simplicity were dampened by the Contact synchronization issues we have experienced. If you need something quick and easy to implement, eWay-CRM is a good choice. I suggest having an administrator assigned that has time to explore the way features work and to develop reporting.

Avantages

We are a rep sales company, and were attracted to eWay-CRM because it was fully incorporated into Outlook, and this took advantage of everyone's familiarity with the Outlook interface. This made the package very easy to implement.
It was also priced attractively, and the number of users and cost side is easy to manage by the administrator (no complex contracts to manage).
eWay-CRM has the features required to track and manage our customers and the people (contacts) that we interact with at each.
It also has the ability to track sales opportunities through purchase and fulfillment to the project completion stage, which was one of the features we needed.

Inconvénients

The package is light on pre-packaged reporting, which limits its usefulness right out of the box (although this may be a welcome blank-slate to some who want to create their own reports). The data is readily accessible and exportable, making that easy enough, but it means extra steps to make it useful.
It is an add-in to Outlook, which means it has (or creates) some quirky faults, failure-to-load, etc. Also, it is very particular about how you roll out updates, requiring a bit of a coordinated process.
Although it is fully interactive with Outlook, the coordination between Outlook contacts, the eWay-CRM Customer and Contact records, and external emails, can sometimes be ineffective, resulting in duplicate records.

Radek
  • Secteur d'activité : Génie civil
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
2
Simplicité
4
Support client
5

3
Publié le 07/04/2021

great tool for Outlook users

Avantages

outlook integration (easy to implement for outlook users)
contacts, companies and leads management is great both for sales purposes as well as for statistics
email categorization
marketing campaigns work great there (both professional and classic emails)

Inconvénients

mobile app works good and it is fast but email preview is limited and attachments are missing there
office 365 integration is missing - then document management would be much easier
sometimes search tool works slowly
task management might work better (e.g create task for multiple users)

Alternatives envisagées 

Dynamics 365

Pourquoi passer à eWay-CRM

acceptable price and Outlook integration
Johnny
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/07/2022

Best CRM with Full MS Outlook Integration

I am only 2 weeks into my trial and purchased today. eWay has given me everything I was looking for that Nutshell and Salesforce did not provide and much more.

Avantages

I love not having to leave MS Outlook to manage my CRM. Integration is seamless and works perfectly.

Inconvénients

I have not had enough time in the system to find any "least" liked features or functions. So far it is everything I have always wanted but did not know existed.

Jospeh
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/08/2022

Awesome work for a reasonable price.

Keeping up with Hospital accounts and Hospital clinics and employees can be an information chase but not with e-way.
It has been great for doing the same on my manufacturing side of life as well.

Avantages

I really needed a CRM/Business Contact Manager that is plugged in and could be available from the toolbar in Outlook. It is available on my android or iOS device and other PCs and Mac's.
The price is perfect for the product and not prohibitive.
The abilities are deep and very capable.

Inconvénients

I have not found anything I have not liked. There are some features within e-Way that I do not have a need to use but nothing, I don't like.

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