En savoir plus sur mHelpDesk

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception. Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees. Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.
mHelpDesk Logiciel - 1
mHelpDesk Logiciel - 2
mHelpDesk Logiciel - 3
mHelpDesk Logiciel - 4
mHelpDesk Logiciel - 5
mHelpDesk Logiciel - 6
Vidéo de mHelpDesk
mHelpDesk Logiciel - 1 - aperçu
mHelpDesk Logiciel - 2 - aperçu
mHelpDesk Logiciel - 3 - aperçu
mHelpDesk Logiciel - 4 - aperçu
mHelpDesk Logiciel - 5 - aperçu

mHelpDesk - Prix

mHelpDesk n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de mHelpDesk est disponible à partir de 169,00 $US/mois.

À partir de :
169,00 $US/mois
Prix :
14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.
Version gratuite :
Non
Version d'essai gratuite :
Oui

Produits similaires à mHelpDesk

Housecall Pro

Housecall Pro est une application de gestion des services sur le terrain, basée sur le cloud, qui permet aux professionn...

QuickBooks Desktop Enterprise

QuickBooks Enterprise est une solution de comptabilité conçue pour les PME de différents secteurs d'activité tels que...

Autotask PSA

Autotask PSA is an IT business management platform consisting of a service desk, project management, account management,...

ServiceMax

ServiceMax est une solution cloud de gestion des interventions qui fournit une suite intégrée d'applications pour la...

RazorSync

RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is...

eMaint CMMS

Cloud-based eMaint CMMS software enables maintenance professionals to monitor, capture, store, and share historical...

mHelpDesk - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
3,9
Fonctionnalités
4,0
Simplicité
4,3
Support client
4,4
5 avis sur 799 Afficher tous les avis
Mark J.
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 02/02/2018

Our experience has been extremely positive. No other company would go this far for a customer.

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Avantages

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Inconvénients

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Réponse de mHelpDesk

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Répondu le 05/02/2018
Darell B.
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 09/10/2020

Field Service Software for any Business to Stay Organized

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Avantages

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Inconvénients

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Alternatives envisagées 

Housecall Pro

Pourquoi passer à mHelpDesk

I really liked the customer support when I called to get information about the functions and features of their software before making a choice. I felt more serviced as a customer by working with M Helpdesk Staff.
Luis C.
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
2
Simplicité
4
Support client
5

3
Publié le 24/07/2019

Update to previous review after 3 years

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.

Avantages

We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.

Inconvénients

Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most.

For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.

The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none.

If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one.

There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example.

You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.

Pourquoi choisir mHelpDesk 

Previous product was not really a help desk/PSA solution. It was a CRM with a minimal service ticketing system.

Pourquoi passer à mHelpDesk

At the time it was the best price (not most expensive, not cheapest) for features balance we could find. They sales support was exceptionally accommodating and helpful.

Réponse de mHelpDesk

Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!

Répondu le 26/07/2019
Julie H.
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/05/2019

Great Customer Support

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Avantages

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Inconvénients

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Alternatives envisagées 

Verizon Connect

Pourquoi passer à mHelpDesk

Their program wouldn't track customer sales tax for each job. There were also a few features that couldnt compare to MHD.

Réponse de mHelpDesk

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Répondu le 03/06/2019
Rita M.
  • Secteur d'activité : Automatisation industrielle
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 17/07/2019

mHelpDesk

Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.

Avantages

I like that it is easy to use and was easy to setup. The flow of the customer account is good.

Inconvénients

I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.

Alternatives envisagées 

RazorSync

Pourquoi passer à mHelpDesk

We used RazorSync for several months until we decided that mHelpDesk was a better fit for our business.

Réponse de mHelpDesk

Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!

Répondu le 22/07/2019

Catégories connexes