Cloudbeds
4,4
(327 avis)
Cloudbeds est une solution cloud de gestion hôtelière adaptée aux hôtels de petite et moyenne taille, aux locations de...
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En savoir plus sur RMS Cloud
RMS est un fournisseur mondial de solutions technologiques innovantes basées sur le cloud destiné au secteur de l'hôtellerie. En offrant des informations commerciales, les meilleures pratiques, ainsi qu'un logiciel convivial, il permet aux hôtels, centres de villégiature, terrains de camping et de caravanes et entreprises multipropriétés d'augmenter leur chiffre d'affaires, d'optimiser leurs opérations et d'améliorer l'expérience client. Le système de réservation et de gestion immobilière de RMS offre une suite complète de fonctionnalités pouvant être adaptées aux besoins et objectifs uniques de chaque établissement. RMS aide des milliers d'établissements à augmenter leur nombre de réservations, à communiquer avec leurs clients et à gérer leur activité de manière efficace et rentable. Découvrez comment RMS peut évoluer avec n'importe quel établissement et contribuer à sa réussite commerciale.
RMS Cloud - Prix
RMS Cloud n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.
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RMS Cloud - Avis
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417 avis
Elizabeth
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 20/05/2021
One of the Best Reservation softwares!
This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.
Avantages
I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.
Inconvénients
When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.
Réponse de RMS
Hi Elizabeth, thank you for sharing this glowing review of RMS! We're thrilled to hear that you're enjoying the software and finding it easy to navigate. With the beta dashboards, if you click the pencil icon in the top left, that will let you change the weather location. Let us know if this isn't working for you and the team will investigate. -Hayley
Répondu le 27/05/2021
Sunny
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 16/05/2024
Excellent product with even better Customer Support.
As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense. And, if you need to, their Support Team is simply amazing!
Avantages
Ease of use, easy to train new staff on. Setup or rates and channel management are much easier vs other systems used previously.
Inconvénients
Hard to say as I really enjoyed working with the product, all the way back from a server-based version in 2007
Lokith
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
1,0
Publié le 21/01/2024
False Promises & Scammers
This software is definitely not for holiday homes and even hotels, as it's full of errors and they only have 5-6 people in there company who are not available most of the times, it's not worth wasting money on there training and software they make you pay 3 months advance as they know there product is faulty and they don't want you to runaway before that, good at planning strategy of how to scam people! BEAWARE!
Avantages
The confidence how they lie about there product, and try to show the value of it however once you pay for the training they will vanish it took me whole 2 months just to set up the software.
Inconvénients
after the software was set there was issue in the calendar on airbnb, my properties were closed for whole month in high season, and there whole company were busy celebrating there vacations, also they did not refund our training fees AED1700 as they claim to give us training and software full of errors.
Dennis
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
4,0
Publié le 01/08/2023
Survey
Still learning setup and operation - this business is new to RMS and challenging to me and RMS. The database and training setup occurred during the busiest time of our Show. Many issues have been resolved over the past couple of months. More to come. All RMS local and international staff have been very supportive and understanding of my needs.
Avantages
Still learning the program, not fully operational at this time.
Inconvénients
Still learning - not operating the system long enough to provide an honest evaluation.
Coral
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 25/10/2023
Love RMS product and staff
Avantages
Functionality and ease of use. The automated help topics with visual guides are eptensive and answer most queries but when they dont the service requests or staff at the other end of the phone are so helpful and knowledgeable that I havent had an issue I couldn't resolve (and I had many questions believe me!).
Inconvénients
Setting new rates confuses me. I don't know whether I need to be in Rate Structure and type, Category, Rate period or Amount (4 seperate areas seems clunky and I don't think I would get as confused if this was an integrated, automatically stepped out process on a simngle page for absolute dummies like me). The address search identified=s international adfresses often before local ones. Not sure if possible but it would be great if the country of operation was prioritised first.
Grant
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
1,0
Publié le 21/12/2023
Unreliable system prone to crashing
Overall dreadful experience. The support workers were good to deal with, but the program is just not reliable
Avantages
online booking functionality worked okay.
Inconvénients
system prone to crashing multiple times during day. Would sometimes take 10 minutes to perform a simple transaction
Lan
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 19/02/2024
Great property and channel management web-based app
Absolutely stunning app for accommodation providers.
Avantages
Love all the features you guys keep building and upgrading. There are abundant of features that I might not have used or experienced. They design it fit a wide range of properties from caravan park to 5-star resort. [sensitive content hidden] is a great [sensitive content hidden].
Inconvénients
Nothing should be complained about. They are simply free of faults.
Cathleen
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 19/09/2023
Great Support
Overall RMS is pretty good because I have learned now on how to use it and find it pretty comprehensive. I then train my staff. I don't call support that often. I find that my staff only want to know what is relevant to their jobs and don't want to take advantage of any of the other functions that could be super helpful. But at least one person in the office knows how to trouble shoot most issues.
Avantages
I find that RMS has a lot of capabilities, but we don't necessarily use all of them. The main thing I find challenging is the Tarriff manager. I seem to have a lot of trouble with connecting with different OTAs. It's not perfect, but I don't know if any of them are. The support desk is very good at helping me troubleshoot problems and most of the time, we find a solution. I do think the system is glitchy though as I often have to refresh my page because it seems to have an unstable interface and doesn't show things on the screen correctly. But one thing I do like is that that you can work from anywhere and I love being able to help guests from home on my own computer.
Inconvénients
Not enough training- would like options to go to a local workshop or class. Even if there was one in another town, I would really want the option to go there to learn more. There seem to be new features all the time, but no one to show us how they work.
Ronyce
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 05/03/2024
Happy Motel
Excellent and great customer support. Always happy to help you
Avantages
The ease of the program is booking chart
Inconvénients
Don’t know how to use it all but I just call online and they are always happy to help
Judy
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
3,0
Publié le 23/11/2023
Unable to login
Avantages
When we finally got thru on the phone Tas was more than helpful. On previous occasions we have been made feel like we are stupid.
Inconvénients
The time taken to find a phone number so we could speak to the help line.
Mark
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 27/08/2019
Use the software the way you want to.
Avantages
Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.
Inconvénients
Like all online / network software, they can be slow as data is being pulled across the country / world.
Réponse de RMS
Thanks Mark for your positive feedback! We're thrilled RMS' customization is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier.
Répondu le 04/09/2019
Marianne
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
3,0
Publié le 28/04/2023
Data Storage
I am hoping they will work with us on this
Avantages
We are a small company and they can do owner accounting
Inconvénients
Recently we were told they would only store 48 months worth of data and we need to keep all of our records
Patricia
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
4,0
Publié le 03/07/2023
Help support
Support Staff were efficient and informative
Avantages
Support staff can easily guide you remotely
Inconvénients
too many steps at times to achieve goal
Vikky
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
3,0
Publié le 26/01/2023
review
Reservation system okay, but the accounting side is basic if not obstructive
Avantages
many people in the industry are familiar with RMS making training new staff easier
Inconvénients
too many constant changes for no apparent reason
Henriette
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4,0
Publié le 09/01/2023
RMS Review
Generally good
Avantages
It has some good features and generally is easy to use - especially when notified of system alterations.
Inconvénients
The fact it does not interface with companies such as Stayz yet after all this time.
Michael
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 05/01/2023
Great software
Avantages
Booking and cancellations are easy. Refunds and credits are simple
Inconvénients
Probably too many steps to take to imput reservation manually
George
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 25/12/2022
Excellent customer service
Overall excellent
Avantages
I've always gotten excellent support from the customer service team anytime I've had to call for an issue.
Inconvénients
Occasionally the back end service is need to be reset.
Va
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 15/12/2022
Creating new tariff
its has been very helpful and make my life easy on the daily basis. the support team are awesomeThank you
Avantages
Easy excess to make booking. Still need to learn more . I used very limited for this programme
Inconvénients
nothing to fault about this RMS. has been my bible on the daily basis for reservation
ALAN
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 11/05/2021
Support that really works!!!
For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines.
Avantages
Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.
Inconvénients
Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.
Réponse de RMS
Hi Alan, thank you so much for sharing this wonderful review! We're so pleased that RMS is boosting your guest interaction capabilities! It's a function that we believe is critical to creating positive guest experiences and turning first-timers into regular returners. Great to see that you're making full use of the features in RMS, including the IBE and triggered correspondence - do let us know if you want more information about any other features that you think you might like to implement and our friendly support team will be happy to help. Thanks again, -Hayley
Répondu le 18/05/2021
Angela
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
5,0
Publié le 19/12/2022
Feature packed, making our job easier.
We're excited about increasing our capacity to use more of the features available in the software. It's fantastic to have local, fast, easy, friendly support.
Avantages
The support when onboarding, the resources available, the new options for our business are streamlining and enhancing both staff and guest experience, and helping us to build better long term relationships with our regular guests. It has also given us the tools we need to expand our reception management staff, making handovers, invoicing and communication much easier.
Inconvénients
Trying to do group / connected bookings when you cannot see the main booking calendar page. Not being able to easily add an availability calendar via a plugin directly onto to our wordpress website - that would be a great asset.
Ron
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
3,0
Publié le 25/04/2019
Faulty product with crappy support
I have started the selection process for another product because I want proper support.
Avantages
It works, as far as direct bookings and Booking.com bookings are concerned.
It synchronises well with Booking.com. we have had no over bookings.
Inconvénients
RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars.
RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country).
Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive.
Réponse de RMS
Thank you for posting your feedback and Ron, we appreciate the opportunity to discuss this openly and frankly with you.
The information provided has been escalated with the entire global support team, especially the UK team.
Receiving unfavourable feedback is never nice to hear, but its a powerful tool that can be used in the ongoing training and development of our team.
We are sorry we failed to deliver the level of service you expected and required and please rest assured that corrective steps have been taken with respect to your particular circumstances.
Best regards,
Peter Ferris
Director of Global Sales & Marketing
Répondu le 11/06/2019
Gini
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 28/05/2019
Client not connected
Have explained it all above here
Avantages
27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager
Inconvénients
RMS doing updates and making changes that creates problems for a small business like ours.
Ruth
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 27/06/2020
Review of Support
Avantages
I like the new features for the Registration Card & the COVID-19 Tracing.
It's also made it easier uploading guest details, photo id etc. Less paper trail.
Inconvénients
When loading rates, it can get frustrating when for example, we have 3 different season and rates within RMS. getting this to trigger or channel those rate on exact dates for online Agents, I guess it all about trouble shooting between the 2 servers.
Plus it was hard when call Support and you would get 2 different answers from 2 different staff never the same operator.
Réponse de RMS
Hi Ruth, thanks so much for taking the time to send us your feedback! It's great to hear that you're enjoying the new features and that they are helping you to navigate post-COVID reservations.
RMS is quite robust to meet the needs of a wide scale of individual properties unique business models. We have written a detailed rate article that we hope will help you with managing rates - you can view it here:
https://helpcentre.rmscloud.com/rate-setup/rates-overview
Additionally, you can log a service request and a team member will assist you with your requirements. Thank you again for reviewing the software, every bit of feedback, whether positive or negative, helps us to evolve and refine our functionalities to better serve our clients.
Répondu le 29/07/2020
Kris
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4,0
Publié le 15/03/2019
RMS 9+ Reservations
My overall experience has been very positive. The online booking system is a time saver and I don't have to deal with a third party booking agent.
Avantages
The reservation system is similar to the program I was using previously, creating reservations were pretty straight forward. The person who helped me to install the program and have it customized to my business was very patient and helpful. Tech support has been really good about getting back to me in a reasonable time especially if it an emergency.
Inconvénients
I have had this program for 5 years and programming the rates was time consuming at first. Since the RMS has changed that process and is much easier. The one downside is when RMS does an update it happens during the day and there is a minute or two when the program is not functional. It would be nice to have these done in the early morning hours where is doesn't affect making reservations.
Réponse de RMS
Hi Kris, thanks for your positive feedback! We're thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier.
Répondu le 20/06/2019
Leah L
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 07/10/2022
User friendly
Avantages
Easy to make bookings and checking availabilities.
Inconvénients
The only thing I dislike about this software is that they cannot sync reservations made from our Best Western Website. Just a pain in manually entering the booking everytime. It should just sync to save us time and also to make sure we have the room available.
Catégories connexes
- Logiciels pour réception d'hôtel
- Logiciels de réservation
- Logiciels de gestion de complexes hôteliers
- Logiciels pour chambres d'hôtes
- Logiciels pour motels
- Logiciels de gestion de colonies de vacances
- Logiciels de location saisonnière
- Logiciels pour le secteur maritime
- Logiciels de channel management
- Logiciels pour hôtels
