Jive Voice


Jive Voice - Logo

 

755 avis (4.5/5)
 

Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all cloud-based that can be accessed using web browsers on the internet enabled device or by installing a desktop application on Mac and Windows devices.

Within their integrated suite, Jive Voice offers a PBX call routing system, automatic call distribution, broadband internet, call recording, conference calling, internet fax, mobility, and softphone. Their products are suitable for a broad range of organizations, from small businesses to enterprise, K12 to higher education institutes, government and hospitals.

Jive Voice is a cloud-based phone system which offers both local and long-distance calling. Users can fully customize their calling schedules and control different aspect of calling from a single portal. Jive Video provides cloud-based video conferencing capabilities allowing users to connect with their clients and co-workers face to face. Jive Contact Center is a reporting and analytics solution which helps to track agents productivity, generate real-time business reports and track call summary, among others.

Users can also connect with their clients on the go by downloading and installing Jive Mobile app available for Android and iOS smartphones.

 

Jive Voice - Dashboard
 
  • Jive Voice - Dashboard
    Dashboard
  • Jive Voice - Phone tree
    Phone tree
Système(s) d'exploitation pris en charge :
Mac OS, Navigateur web (indépendant du système d’exploitation)

755 avis sur Jive Voice

 

Susan m C. Secteur: Services financiers Nombre d'employés:  2-10 employés Nombre d'employés:  2-10 employés

02/04/2019

02/04/2019

Provenance de l'avis : Capterra

Never Missing A Call

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Our overall experience with Jive Voice has been an outstanding one. We are a seasonal business and with our prior provider it was a big hassle to turn off lines in the off season. With Jive it was as simple as 1, 2, 3,. We now have a general voicemail box and each desk has its own voicemail box. If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll. With Jive you have hold music options without paying for an extra service. Also with Jive we have the ability to answer calls from our cell phones without our private numbers appearing (the customer thinks you are answering from the office). Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again.

Avantages

Our Company has been using Jive Voice for 2 years now and everyday we learn something new about the system that has helped to make our customer service more effective. This year we started using Jive's Mobile feature. The mobile feature allows us to never miss a call. With this feature you have total control. you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number. I can also send a text message from my phone again not revealing my actual cell number. I no longer need two separate phones.

Inconvénients

The only thing I like least about this software is that I have not had the time to explore all of the wonderful options available to our company. I am sure I could request to have a representative come out and explain more in depth about the system. Jive also has great tutorial videos available.

Amber L. Secteur: Vente au détail Nombre d'employés:  2-10 employés Nombre d'employés:  2-10 employés

26/11/2019

26/11/2019

Provenance de l'avis : Capterra

The Customer Service Is Outstanding!

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It has been amazing! Again, we have never had any of the issues with dropped calls or static on the line that we have had with other VOIP companies.

Avantages

The thing I like most about this software is it doesn't malfunction or break! We have been with other VOIP companies and have experienced dropped calls, static, silence, etc as the norm. But not with Jive! I have never had a dropped call or an issue with static. The only time I have ever had to call in to tech support was when I needed help setting something up. My wait time to speak with someone has always been less than 3 minutes, each tech support agent is equally knowledgeable and if I couldn't figure out how to do what they were suggesting, they would log on to my computer and show me how to do it. I love this company!

Inconvénients

There is nothing I dislike about this software. I have never had any issues and Jive makes my life easier as I don't have to deal with phone issues. If the phones are down, it is a major issue for our company.

Marlene L. Secteur: Automobile Nombre d'employés:  13-50 employés Nombre d'employés:  13-50 employés

13/02/2020

13/02/2020

Provenance de l'avis : Capterra

Jive Communication

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Our overall experience with Jive Voice has been clean and we are pleased that this was the one we chose.

Avantages

Jive Communication is one of the easiest communication software that I have seen. It is easy to login and make any changes that is necessary.

Inconvénients

Sometimes it is a little bit difficult to navigate and figure out where some of the changes that might need to be made can be found.

Michael W. Secteur: Édition Nombre d'employés:  13-50 employés Nombre d'employés:  13-50 employés

02/12/2019

02/12/2019

Provenance de l'avis : Capterra

Excellent VOIP Service!

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I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Avantages

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Inconvénients

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

Utilisateur vérifié Secteur: Immobilier Nombre d'employés:  51-200 employés Nombre d'employés:  51-200 employés

03/10/2019

03/10/2019

Provenance de l'avis : Capterra

It works, but not well, and it has such great potential.

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Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Avantages

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Inconvénients

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.