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ServiceNow - Prix
ServiceNow est disponible en version gratuite et propose un essai gratuit.
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ServiceNow - Avis
Évaluation des fonctionnalités
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
I used ServiceNow in a Desktop Support Role
I used ServiceNow daily, almost hourly to be honest, as a Level 2 Desktop Support Agent. It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job. I liked using it and felt it was very robust and powerful while still being nimble and problem free.
Avantages
ServiceNow is fast and issue free so long as it's setup correctly. The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.
Inconvénients
Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance. I wish the software had a simpler nesting system.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Best Ticketing Tool!!
On a daily basis, we had to pull a lot of reports and create graphs for the same. With Service-Now, it's very easy. We have saved all the filters and created a dashboard on Service Now. Now, we have shared the link to the dashboard to the client and all our work is taken care by the tool.
Relative time period is one top-notch filter, which has drastically reduced the time we were spending on creating the reports. It would take close to 4hrs to pull them and draft it for the client. Now, Service Now is doing the job and that 4hrs are saved for us.
Avantages
The best thing about Service Now is the way we can handle all data and reports directly on the tool. It is really well designed in getting approvals and assigning tickets. We can also set the ticket assignment groups based on certain rules or configuration items, that really saves us a lot of time.
It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful.
Inconvénients
Not a major flaw, but if it can create aging tickets report in the form of a pivot table, then there is nothing to beat this tool. We really don't need to rely on excel if we can integrate some into the reporting feature on service now.
Alternatives envisagées
FreshdeskPourquoi choisir ServiceNow
The previous tool was not user-friendly. It was really difficult to make reports. It had a very poor design as well.Pourquoi passer à ServiceNow
Service-Now had a lot more features and most importantly it was very user friendly. Also, Service-Now was rated as the best in the industry.- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Easy to setup but limited features
We use service now every time a change request needs to be raised our experience has been fine but the UI is very bad.
Avantages
It's easy to setup and has limited features without overwhelming the user
Inconvénients
The features are limited and UI is very bad
Logiciel antérieur
JiraPourquoi passer à ServiceNow
Ease of setup- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
ServiceNow Gets You Working Now
I love the software and use it daily. It is performing well and never is down or unavailable for use. It is a reliable and effective tool for our organization.
Avantages
The software is easy to use and read exactly what details you need. It is customizable to run various reports, as well as for automated actions for things you need done when some steps are completed.
Inconvénients
It does require someone to be an administrator to really learn the platform and be able to configure it the way it is needed. It is not as mobile device friendly as it could be.
- Secteur d'activité : Jeux vidéos
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
ServiceNow Review by a Former Helpdesk Technician
its all good, the best ticketing software for me. also Jira
Avantages
Everything, I love ServiceNow. I used it in 4 different IT BPO companies here in the Philippines.Integration to other systems is really good and helpful.
Inconvénients
I can't think of any Cons using ServiceNow, it really depends on the Management or Admin that handles ServiceNow. some management can't utilize ServiceNow's great features.
