En savoir plus sur Convoso

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, outbound emailing, smart voicemail drops and Dynamic IVR to pre-qualify leads automatically. As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users manage call volume, sell products or services, conduct market research and qualify sales leads. The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Dynamic IVR automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.
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Vidéo de Convoso
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Convoso - Prix

Convoso n'est pas disponible en version gratuite. La version payante de Convoso est disponible à partir de 90,00 $US/mois.

À partir de :
90,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Non

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Convoso - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,4
Fonctionnalités
4,4
Simplicité
4,6
Support client
4,6
Utilisateur vérifié
  • Taille de l'entreprise : 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 06/05/2018

An excellent piece of software that has lead to increased productivity and leads using...

Avantages

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Inconvénients

The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Réponse de Convoso

Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

Répondu le 14/05/2018
Kyle
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 22/08/2022

Best-in-class Call Center Dialer

Overall, Convoso has helped our call center scale from 40 to 100+ fully remote agents over the 2+ years we have been on the platform. They have a team dedicated to driving your success, and have helped us improve in all dialing KPIs from our previous dialer.

Avantages

Convoso provides an industry leading, all in one platform for both Outbound and Inbound Call Centers. Their main strengths and value props are in: Outbound dialing capabilities, granular and custom reporting, DID management, API capabilities, and more.

Inconvénients

The agent-facing dashboard could use further advancement, including more extensive gamification.

Alternatives envisagées 

Five9

Pourquoi choisir Convoso 

The previous dialer did not have the high-power capabilities to help us scale above a small team. There were many inefficiencies and gaps in capability.

Pourquoi passer à Convoso

Convoso offered the best package of outbound dialing capabilities, as well as extensive reporting.
Kosh
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1
Publié le 17/08/2021

Not worth it!

Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.

Avantages

Nothing about this dialer is as they claim.

Inconvénients

Everything. nothing works as they say, constant issues and they always claim we are the only company to experience such issues. things client not being able to schedule system call backs, receive incoming calls, representatives not being able to pull leads/contacts.

Réponse de Convoso

Thank you for your review. We apologize for any issues you have. we stand by our service offering as the #1 outbound dialer in the industry and as we have, will continue to work with you on any issues you may be experiencing.

Répondu le 06/01/2022
Aubrey
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 26/08/2022

Convoso User

Great!

Avantages

The software is easy to use and no issues

Inconvénients

Customer support has been non-existent at some points in our relationship

Alternatives envisagées 

LiveVox

Pourquoi choisir Convoso 

Texting and Spam Likely

Logiciel antérieur 

Five9

Pourquoi passer à Convoso

Texting and Spam Likely
Sean
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/09/2022

Convoso Review

Convoso is a top notch SAAS provider with customer experience top of mind from the [SENSITIVE CONTENT] to Support.

Avantages

Convoso is one of the most comprehensive solutions for Predictive Dialing, Skill Based Routing, API Lead Integration, Caller ID Reputation Management, Reporting and a whole lot more.

Inconvénients

Would like to improve the call recording player to make easier to see and advance recording to specific segments. More of a luxury than a need as the current system is great.

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