ShopKeep is an iPad-based POS for retail businesses, restaurants, bars, franchises and quick-serve businesses. The multi-feature solution offers tools to manage registrations, booking, marketing, inventory, staff, and payments. The touch screen interface allows users to add and remove orders from the wish list. Users can also scan barcodes for adding items to the shopping cart.
ShopKeep offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. With ShopKeep, retailers can manage large inventories and configure alerts for items to ensure that they never run out of adequate stocks.
ShopKeep also offers tools to track employee working hours and calculate their weekly and monthly payroll. Business owners can clock in and out their staff for different shifts and know their exact working hours. The software also offers the provision to generate and add gift cards and promo codes. ShopKeep integrates with multiple marketing tools as well as lets users create reports and analyze business data to find trends.
James J. Secteur: Hôtellerie Nombre d'employés: 13-50 employés
Over all I am very happy with Shopkeep. We have 3 registers in a diverse small resort business with a Restaurant, Gas Station, C Store, Bar, Package Liquor, Lodge, Campground etc... We are able to adapt the system to work in all areas by setting up different pages for different areas of the business or used in combination as the transaction categories are available on all 3 registers whether being used at the bar, in the restaurant or at the lodge & c store. Customer Service has been great. Set up was done by myself which says just about anyone can do it.
Easy Set Up and functionality. Training employees on system is relatively simple and repetition is all it takes after the initial introduction. Changes to item/ menu in the back office are drag & drop which makes an easy quick process to adapting to changing environments. The equipment integration is great. I can do work and/or monitor the system from remote locations in the back office if I happen to be away from the property. Credit card processing/ tracking and reports are easy to work with. Report resources are almost endless and you can pretty much find what you need in the reports availabe.
I do not like the Discarded Item feature. It opens up to theft of items or cash payment of items set at zero default price with price on modifiers and does not track the Items themselves. There is no manager permission option for discarded items or at the very least an explanation/ reason code option. I would rather have it set up like the
Void Option or not exist. Tracking the Item and the item price and/or modifier price with reason codes and manager permission options would be great for the discarded item feature. It would be nice to have a few more payment options such as ATM (currently use Pay Out and note ATM then ring the transaction with the cash) The ability to over tender a check for tipping would be a great feature. We still have a few patrons who write checks.
Christopher B. Secteur: Produits alimentaires Nombre d'employés: 13-50 employés
When we first transitioned from a legacy POS to an iPad-based POS, we'd gone with another product that seemed perfect. Unfortunately, that product was like buying a house and discovering a day in and day out that it was full of mold, had cracks in the foundation and other structural problems, and the repair people tasked with helping you seemed trained to make things worse. It required constant attention in order to ensure very basic functionality, crashed constantly, caused massive headaches with credit card processing, and everyone from our account rep to her bosses to "tech support" was so clueless, one could write a sitcom with the stories.
We shopped around for our replacement, making sure to ask all the questions and investigate to the best of our abilities so as not to end up in the same place. We found ShopKeep and could not be more pleased with the results. I cannot overstate how completely opposite every interaction with ShopKeep has been compared with the competitor we replaced. Every question has been answered satisfactorily, every issue dealt with (and not forgotten by an overwhelmed support crew), and every guarantee upheld. Even better, the application itself functions as advertised, so we are not spending actual hours of our time making something work; it just works. We don't experience crashing, lost data, unsolvable credit card processing nightmares, and the rare calls to tech support are quick and painless. There may not be as many back-end bells and whistles in terms of reporting and inventory, but these are always in development, and I feel comfortable saying that when these new elements are introduced they will function as described. The app is clean, intuitive to learn, easy to use, and the resources made available, detailed online instructions, videos, etc. combined with helpful, engaged, communicative staff at all levels have made ShopKeep a hero to us. If I ever notice ShopKeep being used at another business, I always make a point to ask about it and find the same enthusiastic appreciation I'm trying to convey here. (Whereas I do the same with the competitor we ditched, and always see their eyes glaze over.)
I highly recommend ShopKeep and know that users will be as satisfied as we are to have found them.
Clean design, easy & intuitive to learn, very stable i.e. does not crash, connectivity has never been an issue, back-office works well in its current format. Tech support always available, helpful, and willing to go the extra step to help when they do not immediately have the answer. Simplicity, meaning one is not overwhelmed with more features than one could use (and which could be rendered pointless if overall stability is a challenge). Fairly flexible layout for the iPad menus. Very straightforward to set-up, and the online resources are comprehensive. I taught myself everything in an afternoon, and staff all took to it quite easily. I have not had to spend hours and hours trying to establish functionality with a line of customers staring at me.
BackOffice reporting could be a little more comprehensive and with more user control in terms of personalization. Bulk editing and management of inventory/stock items is nice, but individual item edits can be time-consuming if one is only working on 5 items (vs. 50).
Changing over to ShopKeep was so easy and such a smooth transition for us. I recommend availing oneself of the online tools and the user Forum in order to keep in touch with other users and provide feedback to ShopKeep (who is always responsive). It is very, very noticeable to work with a company that is responsive and communicative at every level. My hope is that this will always be the case with ShopKeep.