ShopKeep is an iPad-based POS for retail businesses, restaurants, bars, franchises and quick-serve businesses. The multi-feature solution offers tools to manage registrations, booking, marketing, inventory, staff, and payments. The touch screen interface allows users to add and remove orders from the wish list. Users can also scan barcodes for adding items to the shopping cart.
ShopKeep offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. With ShopKeep, retailers can manage large inventories and configure alerts for items to ensure that they never run out of adequate stocks.
ShopKeep also offers tools to track employee working hours and calculate their weekly and monthly payroll. Business owners can clock in and out their staff for different shifts and know their exact working hours. The software also offers the provision to generate and add gift cards and promo codes. ShopKeep integrates with multiple marketing tools as well as lets users create reports and analyze business data to find trends.
Maria C. Secteur: Produits alimentaires Nombre d'employés: 13-50 employés
I have recommended Shopkeep to everyone I see. I am not sure if it turned int new users but I’m sure my good vibes have trickled down in the community for Shopkeep. My staff also tells customers the POS system that we use and highly recommend it from a users perspective. I started in. September 6 years I believe and no one in Staten Island had a Shopkeep account so I would be interested to see how many accounts there are now and can guarantee some of those are due to the good reviews I give to fellow business owners and customers.
I Love that I could set up the list of products myself with very little direction or training in the back office. I love that I can see sales remotely using the App on my smart phone. I love the ease of accessing holidays sales from the previous years so that I can better prepare for this years holiday. I love that the staff can learn this after 5 minutes and conduct a sale all by themselves with their first customer.
I wish that the software was able to be used in my new cafe whereby people sit down in my dining area and have waitress service. I wish they had a table layout program to facilitate this need I have in my newest business.
Kelly B. Secteur: Vente au détail Nombre d'employés: Auto-entrepreneur
I absolutely love the system! The customer service is above anything I could ask for! EVERY time I call, each representative knows exactly what I am talking about, and has an answer for me! Quality!!
I handle many herbs that are weighed by the ounce. SK lets me set a price by the ounce, that it calculates when I right up the sale. I love this!
I love the connection to QuickBooks and Mailchimp. I do not have a website yet, but will love when I do, that it can be linked as well!
A few things I would LOVE to see implemented are:
1. A linked-in mobile device (not the $300 one you currently offer that doesn't connect to SK). One that is actually linked into the inventory, and can be used when I have booth events outside of my hard location, during it's business hours.
2. In the items with variations, PLEASE let me move around the variations! I add new variations frequently (as I get new things in), and it would make it so simple if I could alphabetize them as I go. They are all just as I've added them now (out of order!). Also with the tabs, can I please be able to edit the names of the variations as well? Once you've entered the name of the variation, you can't edit the it at all right now.
Jody D. Secteur: Hôpitaux et soins de santé Nombre d'employés: 201-500 employés
We do have an IT department that manages most aspects of shopkeep, including maintaining products, iPad layouts, hardware, networking and reports, so we're fortunate in that respect, but in the few instances that we've contacted ShopKeep for help, they have been very responsive and proactive in getting us up-and-running quickly.
Shopkeep is really easy to use and set up - there is optional customizability and granularity that allows a company to operate as complex a retail or food service business as any small or medium business would want, yet it is scalable to a small business with less complexity too. We are a small, rural hospital with an outstanding Cafe (some people come to the hospital just for the food, and it is considered one of the best places to eat in our community). We use Shopkeep to run the Cafe for employees (who can swipe their ID badge to do a payroll-deduct for their meals), and visitors. In addition, we have a mobile register (iPad) that our dietary staff uses to visit patients on our inpatient wing at meal times to take patient food orders as well. Our patients LOVE this!
We have been very pleased with the product, and have been using it for over 5 years. The issues we've had are related to the hardware (iPads) and the payment terminal hardware. Even so, these issues have been exceedingly infrequent.
Alaina G. Secteur: Vente au détail Nombre d'employés: 2-10 employés
I have loved this system since I got it at the beginning of 2019. The customer service is AWESOME. The credit card rates are great. Great reporting tools and the app is so handy.
The price and features were exactly what I was looking for. The credit card rates are unbeatable.
There are a few things in the inventory management area that I would change to take less “steps” to accomplish certain tasks but all in all it has all of the features I need to manage my inventory.
Jessica S. Secteur: Vente au détail Nombre d'employés: 2-10 employés
I have been very pleased with shopkeep, the initial price was high considering I was upgrading from a traditional register and needed to add an up to date I pad, bar code reader and other features to optimize and get the most out of the software.
I have recommended shopkeep to many people and had received a referral bonus, score!
Customer service has always been very knowledgable and down to earth and I have felt with past interactions that I am speaking with someone who takes my concerns seriously and is not just going through the motions.
The back office has more features than I need for my small business but I am glad they are available. Retrieving data about past purchases, inventory or customers is simple if needed.
Because of shopkeep I was able to begin selling products online to grow my business.
Platform that looks simple and is approachable when teaching new employees how to use the register. Favorite part is how clear and organized the shopkeep register app looks.
I sometimes experience connectivity issues, and wish there was a way to print bar code stickers without having to log into my back office allowing customers the ability to print and modify item codes.