SpamTitan

Avantages

SpamTitan has a very good accuracy in filtering a spam and malicious emails from entering my primary inbox. It is very easy to set up my own keyword that i want to include in the filter keyword and setting up the whitelist keyword. After setting everything up, the process is automated and i don't have to constantly monitoring it as it will sent me report for every-week activity.

Inconvénients

There are time that a legit email will be blocked and there are no notification sent to remind me about this activity, and resulting that email stayed in the spam inbox until i have to manually check and whitelist it. Adding domain into the software for the first time can be confusing and i had to ask for a support to fix it.

Avantages

Cybersecurity for our clients involves a 12-point protocol, including e-mail protection. SpamTitan provides an affordable, small-footprint, flexible solution to address this area facing a growing threat. Customizable reports provide periodic review of spam and easy white and black-listing. Overall a stellar solution for this key area in cybersecurity.

Inconvénients

Nothing negative thus far. Pnboarding took a little longer than expected but we were setting up for an MSP account, hence the turnaround was acceptable.

Avantages

The web interface was easy to navigate for SpamTitan

Inconvénients

SpamTitan had a glitch and everything started getting greylisted. I reached out to support but they could not help. Several important emails were stuck and could not be released. I had to reach out to the sender and have them send those emails to another account. I was told by support several times that the problem was fixed but it continued for us, random marking emails as greylisted and then refusing to release them. I had to complete disable SpamTitan on our domain.

Avantages

When it works it works okay at best. Nothing further to add.

Inconvénients

Customer support. Takes a very long time to resolve issues. Takes alot of work on the backside to keep emails filtered. Daily maintenance on my part.

Avantages

Support team's reponsiveness and relevance of their feedback to help address issues.

Inconvénients

No ability to quickly send false-positives to ST for spam detection improvement, we need to raise a case for those every time, which is quite time-consuming.

Avantages

Easy to configure and effective tool. New interface is a bonus

Inconvénients

Missing features in some other packages, like email signatures

Avantages

Quality, customer service, great filtering

Inconvénients

Sometimes trying to reach them is difficult because of time zones with health water

Avantages

Very easy to use. Easy to manage. Very effective

Inconvénients

I wish there was more active action to be taken on greylisted items. Greylisted emails are just bounced and you have to wait for them to come back. I would love to see greylisted emails put into a "greylist" quarantine or something so when we know they are valid, we can release them immediately instead of waiting for the sender to resend.

Avantages

This product is amazing, it takes all the headache out of spam and garbage into your Business. Highly Highly recommend this product!!
It has saved us so much time and garbage into our company.

Inconvénients

Initially, the old configuration pages were a bit daunting but, the new revamp is much easier to understand.

Alternatives envisagées 

Pourquoi passer à SpamTitan

Avantages

support is great, simple to use and implement

Inconvénients

really dont have any. my experience has been positive from start to finish

Avantages

The ease of use in getting these services up and running, then the ease of use across the board.

Inconvénients

Not a con, however, they need to work more on end-user spam reporting, I use KB4 for this and would rather this service be in ST and or sync the lists that and black to defender as my secondary.

Avantages

It is an easy-to-use security tool compared to other platforms. Its characteristics and functions allow administrators to have control of its services and apply the necessary actions at the moment it is required.

Inconvénients

I believe that the support should improve using other alternatives such as a direct chat with engineers, today opening a case, documenting it and waiting for a response is a weakness in the face of increasing threats and its propagation speed.

Avantages

Setup was fairly easy and the techs took their time to help us understand the install process.

Inconvénients

The 30 day storage aspect is weak as is the ability to read contents and once its been delivered there is no resending. The multi-server cluster setup often requiores making sure searches are on both nodes or you may miss what you're looking for!

Avantages

Ease of use, once set up, only minor additions/deletions needed

Inconvénients

Does not allow all attachments to be viewable in the console before release.

Avantages

The configuration of SpamTitan is very easy and allows for quick deployment.

Inconvénients

The user portal for accessing user settings and filtering is quite dated and could use a facelift.

Avantages

Ease of use and Deployment is what we liked most of SpamTitan.

Inconvénients

Setting up to capture all the SPAM. Just takes some time to setup and get it to capture just the SPAM.

Avantages

I really like how their system blocks unnecessary spam emails. It really helps me save time having to delete unwanted emails on a daily basis, hence saving my time

Inconvénients

Some times it could block regular emails as well, so you need to really understand the system to be able to use it properly

Avantages

Easy to setup, easy to maintain. No outages.

Inconvénients

Quarantine reports little wonky. Not able setup, when should they be sent.

Avantages

Easy to implement
Great support
Month to month, no long term commitment
Has all the features I needed
Good user interfaces, both admin and general user
Little user training required

Inconvénients

Support is out of Ireland, so there is often a lag in response
Billing has been a bit difficult to sort out, 3rd party billing company
Mail logs only kept for about 30 or 45 days, I would like 6 months available

Avantages

Was easy to implement and, as the title said, it worked great until it did not.

Inconvénients

This is a cloud-based product. In early August, the product totally failed. (it was a Friday morning in the US, but dont remember the date as we have moved on to an)other product). Just noticed that we were no longer receiving emails. Rerouted DNS to cut SpamTitan out of the loop and email (unfiltered) started flowing. Contacted Spam Titan and they confirmed that the cloud instance on which we were running was offline for unknown reasons.
Our business is 24x7. We ran without Spam Titan on Friday, and Saturday, and Sunday, and Monday. We called for updates, on Friday afternoon, Saturday, Monday, and Tuesday. Each time, there were no updates and were told that we would updated by email and by phone if we left our best contact number.
Well, that never happened. Interestingly, we were not offered to route through any other web-instances.
By late Tuesday, we had already vetted another product and moved our production platform to the new provider.
Their support SUCKS. Moreover, I am going through the same goat-ropin' with trying to cancel my subscription. If you call them and make the appropriate selection, you always go to voice-mail (again, no callbacks). If you select "technical support", they have to connect you with Customer Service (one time out of two tries, I got a live CS person and they told me that they would have to connect me with "retention". Again, no one was available but was promised that someone would call me back -- never happened.

Avantages

Integration was easy, post sales team ensured all the steps were taken correctly and it is highly effective.

Inconvénients

The layout is slightly dated and reminds me of older software like Magento's backend. Graphs could be flashier and there could be more of them, but these are minor things for me. However, they may matter more to others.

Avantages

Spam detection and prevention management, Threat intelligent system, Spam remover system

Inconvénients

Slow in taking more actions as required.Too much alerts on the solution

Avantages

SpamTitan is actually really worked, and has really decreasing the amount of spam email that i have receive before. It only need to be setup onetime, and most of the time, i don't even have to monitor the report as they rarely blocking a legitimate email that are sent to my email.

Inconvénients

There are some feature that are not available at the moment on the software, like to preview the content of the spam email, without having to whitelisting the email. It will be a good feature, so user can totally know what is the content of the email that has been blocked from the main inbox.

Avantages

We are using it for email filtration system of our office 356 cloud exchange service. Starting from initial settings it the implementation was a breeze. But our pre sales person [SENSITIVE CONTENT] was the most helpful and a through gentleman. His cooperation was unprecedented.

Inconvénients

Lacks Bite in Trapping the "Clickbait Attacks". Needs a ton of improvement in this section.

Avantages

My inbox can get pretty busy after a long day of meetings. If I don’t manage to clean them, it can clog up my emails. Once I go through these emails, I notice that majority of it is spam and junk which I don’t personally need. Blocking and moving to my spam folder is time consuming and I could do better things with that time. SpamTitan captured me from the moment I tried it and has never failed me so far. I can now manage my inbox and know that I don’t have to deal with malicious threats.

Inconvénients

Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn’t miss anything. It’s very rare though.Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn’t miss anything. It’s very rare though.