SpamTitan

Avantages

The ease of setup, the integration of Bitdefender sandbox, the punctuality of the spamfilter - after training -, the user quarantine, price tag, fast and quality(!) support. The quality of the checks and inclusion of bitdefender is a big extra. And I have to mention the support again: once we ran into a problem updating the software at a customer the speed of response and willing to help and solve the issue for us analyzing the system, etc was great ( The problem caused by our fault as we gave too few resources to the VM because we waited for more RAM to the virtual hosts and didn't upgrade the settings when we had enough resources again to run all workloads.) Support was willing to recover the system to be fully functional with a remote help.

Inconvénients

Looking for logs about a specific message could be easier. While it's great and usable for an experienced admin this is a bit tedious for Level 1 support guys. However, there's a detailed description/howto page which covers all the details (https://helpdesk.spamtitan.com/support/solutions/articles/175885-using-history). I just mean that could be easier to follow a message and look for all occurrences in the logs.

Alternatives envisagées 

Pourquoi choisir SpamTitan 

Pourquoi passer à SpamTitan

Avantages

The support has been great, my users like the ability to check on there own quarantine, the email digest has been popular.

Inconvénients

the filtering seems over sensitive, finer grained filter controls would be nice! being able to receive a digest more than once a day would make a few of us happy. We are struggling with the analytics to understand why some of these emails are being scored as high as they are.

Alternatives envisagées 

Pourquoi choisir SpamTitan 

Pourquoi passer à SpamTitan

Avantages

Cloud based software so nothing to install on site. The dashboard allows you to see what emails have been quarantined, allows white listing of domains. Decent set of basic features. Price point reflects what you get.

Inconvénients

The following lets it down:
1. The quarantine reports to the users are once a day, i get a lot of emails from staff saying they haven't received a email from a client and i have to log in to check, a quarantine email once a hour would be much better.
2. Some email which don't even match basic standards get block but not reported, took us a while to realise this as we had a ioT device misconfigured but had no idea Spam Titan was blocking it.
3. It can fail to deliver to the endpoint mail server, but doesn't report whether the email was successfully delivered or not just that it passed or didn't pass the spam listing, you have to go into the actual email and look at the headers.
4. Would be nice if there was a encrypted SMTP relay too that could scan email going out. Haven't had a compromised laptop or email account but could see how this would help.

Avantages

Setup was fairly easy and the techs took their time to help us understand the install process.

Inconvénients

The 30 day storage aspect is weak as is the ability to read contents and once its been delivered there is no resending. The multi-server cluster setup often requiores making sure searches are on both nodes or you may miss what you're looking for!

Alternatives envisagées 

Pourquoi choisir SpamTitan 

Logiciel antérieur 

Pourquoi passer à SpamTitan

Avantages

The ease of use in getting these services up and running, then the ease of use across the board.

Inconvénients

Not a con, however, they need to work more on end-user spam reporting, I use KB4 for this and would rather this service be in ST and or sync the lists that and black to defender as my secondary.