Invoiced

Avantages

It's simple to use and has some very interesting functionalities

Inconvénients

Unfortunately pricing is high nowadays, not only that but sometimes we see since bugs occurring that are annoying

Avantages

We implemented this during the height of the Corona virus pandemic, and, being in the video conferencing industry, it was an EXTREMELY busy time to be learning a new software for how we manage all our invoices. But Invoiced was so amazingly intuitive it ended up making my job much easier. It honestly makes me like doing my job more.

Inconvénients

There are a few things that I would like to be able to customize even more but I really only have good things to say.

Avantages

When we began using invoiced.com, it worked fairly well. Like any SaaS product, we encountered minor bugs and idiosyncrasies that didn't bother us very much. We used most of the product features and are well-versed in some of the advanced "capabilities."

However, in the end, their solution caused more problems for us than it solved.

Inconvénients

Their client support is non-existent, their software developers break things constantly, and basically, they can't get out of their own way. They do not seem to recognize that their incredibly invasive software sits in the exact center of the most important functions for any business - cash collections and communications with customers. On more occasions than I am able to list here, our clients have been negatively affected by their incapacity to do the most basic cash collection, communication, and data syncing activities competently and consistently.

Avantages

Invoiced is a very complete tool that has everything I need to manage my bills. I like the amount of features it has to offer and the way they are very organized so that there's no room for confusion. Specifically, I like the that it has safety tools that allows me to connect with other business without the fear of fraudulent actions because the network of Invoiced makes sure that this doesn't happen, and it's key for each stage of our real estate process. I also love the feature that allows me to have recurring billing because when you have a lot of constant customers, you can save a lot of time by just setting up this feature that can do it all by itself rather than setting up again everything every month.

Inconvénients

One of the things that I dislike is that the price is a little bit high compared to other solutions that do the same things, but to be honest, it's a matter of convenience and what works best for me because I have been using this tool for a long time to switch to another one and potentially regret it. I would also classify the setup process to be a little bit difficult because there are too many things at once that you become overwhelmed. Thankfully, this can be overcome if you watch the in-depth tutorials they include when you sign up.

Avantages

There are two main features that I like the most with Invoiced. First being the ability to set up recurring billing. I have several customers who this applies to. I can easily set up a payment plan to send a bill to my customer without the need to manage it all myself. I can also easily make an adjustment if needed. The next feature that I favor is the ability to set up a payment plan for certain customers. With partial orders, I am able to setup a payment plan with partial payments, to meet the needs of my customer..... not to mention that this software offers several ways to pay, which makes it even easier. The organization of the information for each customer is very organized as well.

Inconvénients

The only downside to this software is the cost. For a smaller company who has few customers and little business revenue, this is not a very cost effective software to use. The basic package is $100 a month, which can add up over time. For a more established company, this is a GREAT tool.

Avantages

I love the organization this software offers. I am easy able to track all of my invoices, payments, refunds, credits etc all in one place. I love having the ability to make notes on my customer accounts for another person to pick up where I left off or just to remind myself! The overall aesthetic matches our brand and I will continue to use this product for a long time.

Inconvénients

Although almost perfect, there are several things I would add to Invoiced. I do not love the inability to view my upcoming revenue for all my upcoming subscriptions. Currently, I have to download an excel sheet, total the column and forecast what next month's revenue will be. I am also not able send invoices to select clients. This is a necessity as not all my clients want a receipt/invoice. I can't turn it off or on for specific clients so I want my customer specific settings.

Alternatives envisagées 

Pourquoi choisir Invoiced 

Avantages

They do almost everything for you. Unlike other products they support payments via CC or ACH out of the box just by connecting square. Their support is super helpful and helped us migrate all our payment accounts to their platform. They also send emails for us, and manage all of the tech required to invoice.

Inconvénients

I really cant think of anything. Its all worked very well.

Avantages

Simplicity of use, modern and easy to use UI for staff as well as customers, out of the box integration with Intacct (which is our accounting system), decent API for other integrations, SSO links that allow our external customers to log into their portals, very helpful and responsive staff, [SENSITIVE CONTENT HIDDEN] has been super helpful with helping in our integrations.

Inconvénients

I like invoiced.com, and for the most part I don't really have any cons... just this one observation:
I have not tried to do an integration myself, but work closely with a colleague who is integrating with Salesforce - it seems like the API integration was not very simple and intuitive for all our use cases.

Avantages

It's easy to set up and get going, even if you're not using all the features, the billing and invoicing has saved me a lot of time.

Inconvénients

Does not have an app, or I just don't know if it does. Would make it much easier to use quickly for those fast invoices

Avantages

Invoiced is very easy to use and setup. It also has a strong customer support to help users if they need additional assistance.

Inconvénients

Invoiced is very reliable overall. I am pleased with it's excellent features and continued support through my business operations. Some businesses could benefit from additional pricing structures depending on usage levels.

Avantages

Invoiced is very user friendly and connects to Sage Intacct which was a very important aspect for us. It made it easier for our AR team to do collections. Email reminders for upcoming or past due invoices are a big time saver!

Inconvénients

Would be great if customers were prompted to update their credit card info before it expires.

Avantages

The ease of this software has been phenomenal. It is intuitive and well-designed. The automated chasing cadences have truly been so helpful as well as the Quickbooks and Lob integrations.

Inconvénients

We have had almost a major issue a week since the last software update a month ago. Very critical components like invoices not crossing over from quickbooks correctly and credit memos either left unapplied or extraneous memos crossing over have really messed with the ease of the A/R reconciliation. We have effectively had to rely entirely on quickbooks since the last update, and it seems like little has been done to remedy the issue (hours and hours in meetings with support over issues, and the fixes are all "manual"). There should be more customization to autopay - we should be able to set a DATE that the payments will be deducted from our customers enrolled instead of aging on invoices, since many times delays occur internally in posting invoices.

Avantages

I love how easy and intuitive it is to use, very user-friendly interface.

Inconvénients

Wish there was a way to bulk-duplicate previous invoices from prior month without bulk-uploading a spreadsheet.

Alternatives envisagées 

Pourquoi passer à Invoiced

Avantages

The simplicity of the User Interface and all of the functionality packed into the packages makes it a no brainer to stay with them.

Inconvénients

Not much at all honestly. I wish that setting a custom email instead of the default no-reply was in the base package we’re in

Avantages

We LOVE Invoiced. Straight up has made our AR 100x times better. Now receiving payments is (and on time) now whereas before it used to be like herding cats, both our sales team and our customers. Now customers know when everything's due and our sales and success teams can focus on serving customers.

We were able to integrate Invoiced with our application and business processes easily. Plus, our accountant loves being able to maintain an accurate AR balance, which made it much easier for us to move to accrual accounting.

Truly night and day from our old home-grown way of doing AR. Such a great value.

Inconvénients

Honestly, not a single thing is bad about Invoiced. Everything is super customizable, and when we got stuck, Invoiced customer support was able to get their engineering team to implement something custom to suit our needs.

Avantages

I rely on Invoiced.com for all of my invoicing and payments and couldn't be happier with the service. I started with the free service and upgraded to the start-up plan as soon as I was sure it would satisfy my needs. Invoiced is easy to use, very feature rich, and most importantly has helped me get paid on time. It also features an API for tying into my website and integrates with Stripe for payments. I recently had one question for their support desk and they were quick to answer and very helpful. Overall I would say their service is 100% worth the small cost.

Inconvénients

I really have nothing bad to say about Invoiced, I suppose they could offer more pricing options. Their 4 pricing options work well for my business but I could see some business's wanting something between the 3 non enterprise prices.

Avantages

We like the ease of using Invoiced. it's very easy for us to request payment

Inconvénients

There could be a few more features such as being able to pay through invoiced - I think it would be the most robust site out there if this was also available

Avantages

It's incredibly simple to use. User interface is great, the product can be used without any training by any person.

Inconvénients

Not much. They only lack a feature we needed for direct debit in Europe, integrated with Stripe. But for us was not a major issue, as we managed to have that feature through another service.

Avantages

I really like the variety of ways that I can handling billing through Invoiced. Of course it handles the typical invoices, but it also allows payment plans and subscriptions! Also, they are continually making it better. One of the customer service highlights was that I sent a message with an idea and it was implemented within hours :)

Inconvénients

Hard to come up with something here. I suppose an iPhone app would be nice, but I just use the mobile version of the site which is great!

Avantages

Look and feel of invoices and the chasing abilities

Inconvénients

The connection with QBO is not as strong as it should be. Invoiced products don't tie to QBO as well, Payments made to QBO or Invoiced only seem to update once a day, subscriptions are not very intuitive, trying to do a one off bill to a subscription client is hard to note that it a 1 time thing.

Avantages

The site is minimalist and clean. Easy to use, I just have to add a customer and issue invoices, then wait for them to pay. If they don't pay within a specified time period, Invoiced reminds them or "chases" them until they do. I am really happy with the service.

Inconvénients

I can't really pick anything I like LEAST other than maybe it would be nice if it had a appointment scheduling services that lets you attach an invoice or group of invoices to a session.

Avantages

Its really straight forward and simple to use, which makes it great for incorporating new employees.
Everything is well detailed which make searching for past invoices a breeze.

Inconvénients

An app will make work while mobile a lot easier.
Email problems from time to time.
That's about it!

Avantages

I appreciate Invoiced for making the most loathed part of my job super easy and efficient. I LOVE being able to link my clients into their accounts so that they can easily view invoices, update their contact and credit card information, pay invoices, etc...

Inconvénients

It would be super helpful if I could create a statement for my clients based on a time range selected rather than saving/sending each individual invoice.
The reports are VERY basic. I am needing detailed reporting such as sorting through clients, products purchased and payment method in which they used.
Then again, as I type this maybe their is a advanced option of invoice that I do not know about or haven't explored!?

Avantages

Love how easy it is to invoice our clients with this software! Super user friendly in creating invoices and the Client View URL is so handy!

Inconvénients

It can be easy to forget some steps as a new user when you're issuing refunds. Cutting out a few steps would make the entire experience a bit more streamlined.

Avantages

Great customer service... I reached out because I was having an issue not being copied when invoices went out and the owner of the company responded very quickly and took care of the problem immediately. I think its really easy to use, very intuitive and makes you look professional at a great price. The reporting features help out a ton as well.