LogicMonitor

Avantages

Flexible data sources is probably in my opinion the greatest feature of LM. Not only can you easily modify existing ones but write your own to monitor really anything that has an IP.

Inconvénients

The incremental increase in cost is starting to push us to start look at doing some/all of our monitoring with other tooling. Additionally, the kubernetes cost model is encouraging us to bake monitoring software into our clusters and remove those clusters from Logic Monitor.

Alternatives envisagées 

Pourquoi choisir LogicMonitor 

Pourquoi passer à LogicMonitor

Avantages

Meets all our requirements with NPM and Alertings, easy to setup and add devices. The cloud dashboard is easy to use.

Inconvénients

The hardest part was setting up a triage of alerts during business and non-business hours. It takes time to figure out the best way to handle spam-alerts due with a single device event that affects other devices in the stream.

Avantages

LogicMonitor can capture a wide variety of stats from endpoints. It is also easy to navigate and quick to respond.

Inconvénients

It was incredibly complucated to do custom reports and charts. There were specific guides on their site for a variety of systems but I needed something out of the box.

Avantages

LogicMonitor has been an exceptional alerting and monitoring solution.
I am impressed by the amazing capabilities of LogicMonitor.

Inconvénients

LogicMonitor has been functioning effectively.
LogicMonitor is the best.

Avantages

This is a good product for easy NOC style monitoring of your server and network infrastructure. You can even embed apps such as security cameras into your NOC board. Alerting works well and allows for escalation stages and different paths/types of alerts. The history information for disks, CPU, and memory usage have helped track down issues and it can predict upcoming usage trends. The support you get from their team has always been above par and probably the best support from any product we have purchased.

Inconvénients

The available widgets for their dashboard could use some visual additions and maybe an overhaul. I have seen some cool looking boards though if you put the time and effort in. They need more updated and modern looking examples in their gallery.

Avantages

LogicMonitor is an easy to use operational monitoring platform. We were able to quickly deploy it across our entire envirorment.

Inconvénients

There are a few quickrs to the LogicMonitor UI. The alerts tab for the past few years has a different UI than the rest of the product. It's not a huge deal but at some point Logic needs to address that.

Alternatives envisagées 

Pourquoi passer à LogicMonitor

Avantages

Overall features are good especially the grouping and alert ruling features are good

Inconvénients

Sometimes it get slow in the portal. It should have an application rathet than web app

Alternatives envisagées 

Pourquoi passer à LogicMonitor

Avantages

Easy to use and drill into issues, easy to add resources.

Inconvénients

Making dashboards is challenging, configuring alerting rules is cumbersome.

Avantages

I like that we have very good visibility into what our servers are doing at all times. The alerting is quick and lets us know when something is wrong. I also like the formatting of the alert emails and the fact that you can reply with certain language to take action on the alert, right from your email!

Inconvénients

I was trying to monitor the event viewers and alert when it sees a specific event. So far, we've been having troubles with the collector being able to get those metrics without timing out.Also, the log viewer is extremely complex and not intuitive.

Avantages

LogicMonitor is the magic sauce in my network monitoring. With LogicMonitor properly tuned and functioning, not only can I be proactive to stop issues before they become problems, users think that I'm omniscient! I can see an unusual spike in network activity and contact the user asking "are you doing X?" and get a wherry "yes?" from the user. It let's me know when I've got issues that I didn't even know I had. Love it to death.

Inconvénients

The price tag is the biggest drawback. It is very expensive. In the past, I was forced by budgetary constraints to stop using it.

Alternatives envisagées 

Pourquoi passer à LogicMonitor

Avantages

LM has tons of features that enable monitoring of very intricate pieces of the infrastructure.

Inconvénients

Due to there being so many intricate pieces, fine tuning everything can be time consume and a little difficult to get correct without learning the tool inside and out.

Avantages

Ease of use, easily tune alerts, no need to add datasources as the ones we need are pre populated

Inconvénients

Sometimes too noisy, alot of work tuning

Avantages

Netscan and arrangement for discover devices once everything is set.

Inconvénients

Few of data source like monitoring local SSL certificate from server are missing.

Avantages

I love how I can easily see the health of a system or application and get alerted when thresholds are met

Inconvénients

Sometimes it can be hard finding what you're looking for when you have a lot of systems and applications

Avantages

- Automation- Documentation- Alert escalation

Inconvénients

Build a community around the product that creates scripts

Avantages

dashboard is clear and ease to use. data is accurate.

Inconvénients

I don't really use too much and so far I didn't see the cons.

Avantages

I like the feature set and integrations with a wide array of vendors and products. If we're acquiring a new product, LM usually has support for it.

Inconvénients

The GUI can be more user friendly and easier to navigate.

Avantages

Ultimately LogicMonitor allows you to get running straight away with the inbuilt datasources, but once you get familiar with the product you learn the platform has so much to offer. The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use.

It's not only the product which is great but the whole LogicMonitor team from technical to the customer success team who deliver an efficient and personal experience and you feel that your not just a number to them.

The inbuilt features are great and get your running straight away, but to unlock the full capabilities you will need to get a handle on the different scripting/powershell requirements for different vendors.

Inconvénients

Although the inbuilt features are great, to unlock the full scale of the platform you do need to know scripting for different vendors - it would be handy to have some whitepapers/kb's to assist with the scripting aspects.

Avantages

The ability to monitor pretty much everything. It's easy to deploy, add devices, configure alerts etc. It's very flexible and customizable which can get really complex but only if there's a need for it. Our of the box it does most things very well and just works.

Inconvénients

There's no way to "group" alerts or set up dependencies so there might be a lot of alerts caused by one and the same issue. The pricing model is per device which mean per IP. It would be nice if a device has multiple interfaces they would be covered under one license e.g. out-of-band interface. If a collector is offline, no data is being cached, so if it comes back online, there's a gap in the data.

Avantages

LogicMonitor offers us the ability to monitor pretty much anything, from web apps to mail servers. Allowing a great deal of customization and features. You can configure LogicMonitor to do pretty much anything!
The inital setup was relatively easy and pain-free, with the basics being easy to pick up and get your head around.
The user interface is very well laid out, also offering the ability to customize how widgets and dashboards are displayed.

Inconvénients

Though the initial setup was pain-free, getting to grips with the more advanced features is rather difficult. We've been using LogicMonitor for a decent time now, but still don't know exactly what everything does.
To compound this problem, their documentation and tutorials aren't the best all and leave much to be desired.

Avantages

-Ease of use
-Pricing
-Custom Datasources
-Alert tuning
-Integration with ticketing systems

Inconvénients

-Reporting could be better
-Mobile app could use improvements

Avantages

Intelligent defaults make for a very easy setup. All of the basic monitors / alerts are enabled out of the box.

Inconvénients

Have not tried the LM Cloud offering due to its steep price. Would be nice if there was a more affordable package for small companies.

Avantages

Reports and the automation that can be built into it.

Inconvénients

The new UI.

Avantages

The fact that it is a hosted monitoring platform allows you to get alerts even if your entire network is down (as long as you aren't only sending alerts to a local mail server).

Inconvénients

When you first set it up it is a little talkative but all of that can be adjusted for your environment so that you don't get false positive alerts.