Zuper

Avantages

Very attractive feature set, easy to roll out, attractive pricing, helpful customer support.

Inconvénients

Does not yet support fleet management features but they are in the roadmap.

Avantages

The ability to customize the platform to best suit the softwares that we use, as well as to mesh well with our workflows is really wonderful. All throughout the process the Zuper team has been really patient and accomodating, ensuring that their platform is configured and set-up in ways that work best for our business and our team. The platform itself streamlines the service process from A to Z and ensures that our team is always set up for success. Another thing that we really love about Zuper is that it's constantly improving. While setting up the platform, our team provided some feedback to the Zuper team on a few key functionalities that the platform lacked and that we would love to have; within a few weeks time we saw that updates were made to the platform to optimize its offerings, and most if not all of the features we had requested are now available! It has been a real pleasure working with the Zuper team - I am confident there is no other FSM platform that provides the level of detailed and professional customer service that the Zuper team has provided.

Inconvénients

As we were testing the platform we noticed a few small glitches and improvements that could be made, the primary issue being that there was no way for Dispatchers to create a job and select a job start & end time that was aligned with a technician's actual availability; however, Zuper has recently rolled out this very same feature, which is amazing!

Alternatives envisagées 

Pourquoi passer à Zuper

Avantages

The client-side customization is extensive and adaptable! The job checklist and workflow functions are the bread and butter of our field operations.

Inconvénients

- Abbreviations for US states are not recognized by the GPS function, or by the regional tax management settings within Zuper itself. For a US-founded company, that doesn't make much sense.
- Certain reports, like the Product Master Report, still require a date range to be input before it is generated. It would be an improvement if this wasn't required.

Avantages

Contract management and quotation and proposal

Inconvénients

Customer support long time connection and some implementations forms

Alternatives envisagées 

Pourquoi choisir Zuper 

Logiciel antérieur 

Avantages

The ease of use and interface are second to none.

Inconvénients

GPS integration is a little spotty sometimes.