En savoir plus sur When I Work

When I Work est une solution de planification du personnel basée sur le cloud qui aide les entreprises à gérer le temps, à créer et à modifier les horaires des employés, à ajouter de nouveaux emplois du temps au calendrier, à examiner les feuilles de temps et à remplir les quarts de travail. When I Work permet aux utilisateurs de gérer les horaires et de suivre le temps sur les appareils mobiles à l'aide d'applications natives et basées sur navigateur. Les employés reçoivent des alertes mobiles lorsque leurs horaires changent et peuvent demander des changements de quart ou des congés à l'aide de l'application. Les responsables sont informés lorsque les employés font des demandes de congé et peuvent les approuver en ligne. Les utilisateurs peuvent importer les données des employés à partir de feuilles de calcul ou de fichiers CSV et éviter les conflits d'horaires. Les méthodes de communication telles que les services de messagerie de groupe et les SMS personnalisés sont également prises en charge. When I Work s'intègre aux fournisseurs de services de paie tels que Gusto, QuickBooks et ADP et convient aux entreprises de toutes tailles. Tarification mensuelle. L'assistance est fournie via des vidéos en ligne, de la documentation et la possibilité de créer des cas d'assistance.
When I Work Logiciel - 1
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Vidéo de When I Work
When I Work Logiciel - 1 - aperçu
When I Work Logiciel - 2 - aperçu
When I Work Logiciel - 3 - aperçu
When I Work Logiciel - 4 - aperçu
When I Work Logiciel - 5 - aperçu

When I Work - Prix

When I Work n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de When I Work est disponible à partir de 2,50 $US/mois.

À partir de :
2,50 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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When I Work - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,4
Fonctionnalités
4,3
Simplicité
4,4
Support client
4,4
Trish
  • Secteur d'activité : Vétérinaire
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 25/07/2019

Great software for teams of all sizes

I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.

Avantages

- Shift templates, makes scheduling a lot easier
- The ability to copy and paste any shift, even faster than clicking and choosing
- Simple to add and remove employees
- App is fairly easy to use
- Time clock is awesome, easy to use

Inconvénients

- Looking at the full staff schedule on a particular day can be tedious.
- For those making schedules, it's so much easier to do on a computer
- In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.

Alternatives envisagées 

Gingr

Pourquoi passer à When I Work

The hourly staff scheduling that comes with Gingr leaves a LOT to be desired and has a lot of catching up to do to even be basically useful.

Réponse de When I Work

Hi Trish,

Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work!

Best,
Amanda

Répondu le 29/07/2019
Kristen
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 14/08/2022

Best scheduling software ever!

It's a really good sheduling work software to use.

Avantages

It's pretty easy to navigate and also very easy to use

Inconvénients

If there was an option where shift would be available and I get an alert would be great.

Réponse de When I Work

Good day Kristen,

Cassee here with Customer Care. We received your feedback and wanted to follow up!

We are glad to know that we have successfully made When I Work easy for users to navigate to find the information they need! We love making work less work, so it's great to know we're hitting the mark in that area.

We do offer various Alert Types. Changing your Alert Preferences can be done from the app or the website. We have articles on our Help Center that outline the exact process to find this page for each type of device. The Alert Type for "Scheduling Updates" will provide a notification for OpenShifts. This alert can be set as a mobile push notification or an email.

We greatly appreciate that you took the time to provide us your rating and thoughts on your experience with When I Work. It's always wonderful to hear from you!

Regards,
Cassee

Répondu le 16/08/2022
Utilisateur vérifié
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
3
Support client
5

1
Publié le 04/04/2017

Deceptive & misleading pricing practices, little integration, but certainly quite slick.

Avantages

Looks slick, appears to offer a lot (which it does, at a cost, see below...)

Customer support is very responsive - live chat, email, etc. I may not like their answers (see below) but I can't fault their timely attention, their patience, their attentiveness.

Inconvénients

1. Pricing Practices

The page at wheniwork.com/pricing says nothing, just that schedulling is free for less than 75 employees (and anything over is a "contact us for enterprise" price, which is fine). Great, I think, I'll sign up, start working with it.

Glad I didn't invest much time. I set up a few employees, downloaded the apps, started working out the wrinkles. And after a few hours of looking, and testing, and reading, it looks good, but...

...then I discover that basic features like scheduling more than 10 days ahead (!) are paid-for. So is time tracking. Etc. That's ok to charge, but not ok to deceive - and there's *no* simple way right now to see a comparison of features and costs before getting signed-up.

And this is not a small bump. You can't bolt-on a little extra. To get a proper working app, the minimum number of users they offer 20 minimum and the time attendance module adds something like 50% on top.

But really it is transparency and deceptive practices that have *really* turned me against this product in a *very* short period of time - and that is *very* sad. If they'd allowed me to choose up front to devote my time, great; but they didn't.

I had to ask support what "long-term scheduling" meant (that being something not included in the free plan). That means more than 10 days... No other warning of that, that I could see. I feel deceived.

2. App Reliability

Others have mentioned glitches. I started working with the iPhone app - it stopped working for some tasks. I contacted support who said it was restricted to my account only, and they would get their developers to look at it. So I stopped using the iPhone app. My wife's Android phone wouldn't recognise her (valid) phone number when accepting a request to log in. So 2 strikes there. Your mileage may vary.

3. Limited Integrations

A few years ago, WIW posted on their Facebook page that they used Xero. Some commented then - why no integration? No answer. Years later, still no integration with Xero. No Zapier integration, either.

The cynic might think that WIW gets kick-backs / referral fees / bonusnes from Quick Books, Gusto, etc. which is why they're the (very limited) integration "partners". There's an API of course, if I had time.

Again, I'd forgive that for a free / cheap deal. But it isn't a free / cheap deal *for a working scheduling solution* - a schedule that doesn't reach into next week is *not* a working schedule.

So, yes, I'm annoyed. I feel like I've wasted my time. I feel like I've been deceived. I feel like I signed-up and invested time based upon what is almost a lie. And that sucks - not least because it was so needless. The product isn't awful, the pricing (whilst I may not like it) isn't the worst out there. The limitations are limitations, but every product has some.

And that, really, is sad.

The silver lining is that the free plan only launched yesterday. So perhaps they'll think again about the offering. And my experience is unlikely to be the same as that people had before me. But it is what it is today - so much so that I've signed-up for GetApp just to leave this review.

Réponse de When I Work, Inc.

Hi there,

Thank you for taking the time to write us a review. I'm sorry this is not a more personalized response but it appears you have not listed your name, title or company in your GetApp review.

As you said, we did just launch our free plan. We hope that many small businesses, including those like you in the apparel and fashion industry, will find value in being able to schedule their employees 10 days in advance and notify them electronically rather than printing out Excel spreadsheets that require their employees to come into a physical location to see their schedule or call a coworker who is currently working to find out when their next shifts will be. As with any new launch, we will continue to try to improve and appreciate your honest and thoughtful feedback about the pricing and how it was displayed to you. Our intention is certainly not to deceive or mislead our customers or potential customers.

We are glad to know that despite your perception of the product and its pricing, our Customer Support did what they do best and answered your questions in a timely and attentive manner.

Have a nice day,
Customer Success @ When I Work

Répondu le 10/04/2017
Deanna
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 30/06/2022

When I Work

Overwall the software works great for time keeping, scheduling shifts and dropping shifts.

Avantages

Love that I can see all positions and the counts that way I can see if all employees are scheduled for the day. Easy to Post all at once and duplicate schedules.

Inconvénients

I dislike that we have to pay extra to send messages to the entire team.

Réponse de When I Work

Hey there Deanna,

Cassee here with Customer Care. We received your feedback and wanted to follow up!

We are glad to know that our Scheduler has made it easier for you to publish and duplicate weekly schedules and that you are able to confirm all employees and positions are accounted for! We love making work less work, so it's great to know we're hitting the mark in that area.

There are three communication features within the WorkChat menu: Send Email, Send Team Text, or sending a message through WorkChat. Sending email and WorkChat messages are included without any extra costs to your plan. The Team Texts require credits because they the cost of sending texts via When I Work since it is separate from a standard Cell Phone Plan.

Thanks again for giving us feedback on your experience with When I Work. It's always great to hear from our users!

Kindly,
Cassee

Répondu le 05/07/2022
Ryan
  • Secteur d'activité : Sécurité publique
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/08/2022

The best scheduling app that is always adding new features and has amazing customer service.

I love this product. Greatly improves several aspects of our workplace, both management and employees.

Avantages

Makes creating and managing the schedule a breeze. Saves us hours of work vs doing this the old way, on paper. We love that our employees can find a sub easily. This makes their job more flexible which a must so they can fit work into their busy recreation schedules.

Inconvénients

I wish the price was lower. Seems a little high, however they have the best customer service.

Réponse de When I Work

Hi Ryan, Thank you for providing your feedback, and glad you are enjoying our app! We appreciate hearing from our supporters.

Répondu le 09/09/2022

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