En savoir plus sur BugHerd

BugHerd est une solution logicielle de gestion de projets et de suivi des problèmes hébergée dans le cloud qui s'adresse aux développeurs et aux web designers. La solution permet de convertir les retours des clients en tâches comprenant les modifications à apporter et des captures d'écran. Avec la fonctionnalité de recueil d'avis intégrée aux pages proposé par BugHerd, les clients peuvent signaler des problèmes directement depuis le site web utilisateur. Celle-ci permet aux développeurs d'identifier l'emplacement exact de ces problèmes. Les clients peuvent signaler des problèmes en cliquant et en commentant le contenu ; la plateforme convertit ensuite ce commentaire en rapport de bogues. BugHerd comprend également un tableau de tâches visuel qui affiche le statut de l'ensemble des tâches planifiées. Les membres de l'équipe peuvent voir qui travaille sur quelle tâche et à quel moment. Les utilisateurs peuvent affecter et planifier des tâches grâce à la fonctionnalité de type glisser-déposer. BugHerd est compatible avec d'autres applications, notamment Basecamp, JIRA, GitHub, Redmine, Zapier, Zendesk, Pivotal et Tracker. Les services sont disponibles sur une base mensuelle et par projet.
BugHerd Logiciel - 1
BugHerd Logiciel - 2
BugHerd Logiciel - 3
BugHerd Logiciel - 4
BugHerd Logiciel - 5
Vidéo de BugHerd
BugHerd Logiciel - 1 - aperçu
BugHerd Logiciel - 2 - aperçu
BugHerd Logiciel - 3 - aperçu
BugHerd Logiciel - 4 - aperçu
BugHerd Logiciel - 5 - aperçu

BugHerd - Prix

BugHerd n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de BugHerd est disponible à partir de 41,00 $US/mois.

À partir de :
41,00 $US/mois Consulter les tarifs
Version gratuite :
Non
Version d'essai gratuite :
Oui

Produits similaires à BugHerd

BugHerd - Avis

Note globale

4,7
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
4,6
Fonctionnalités
4,4
Simplicité
4,7
Support client
4,7
Loading...

Tous les avis sur BugHerd

Filtrer par :
Classer par :
64 avis
Iole
Iole
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
0

4,0
Publié le 31/07/2024

Professional powerhouse

I recommend this software to anyone who'll listen. I typically have a love/hate relationship with productivity software, but this is a love/love relationship. I'm confident of its capabilities and acts as an extension of superior client service. Hats off to the BugHerd team!!

Avantages

I've never worked with more convenient software....it actually saves time, which is often-promised and never a reality. While it's convenient for production, the key feature that is most beneficial is allowing non-technical users (think account leaders, PMs, but particularly clients) to simply point and click to identify an issue. It takes a screenshot of where the issue was identified, so even if detail is missing from the logged issue, the software provides the solution.

Inconvénients

I love it too much to have a least-liked feature, but if I had to point to something, I'd like the ability to have an 'explainer' within the projects, so if someone goes to a project, they know which URLs to review, expectations, timelines, etc., versus having to capture that information separately. At times it's been buggy, but nothing that was a deal-breaker; for example, it'll move tasks back to their original status, even if marked completed. I only experienced this 2x in 2 years.

Kimberly
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 02/11/2023

This tool pays for inself very quickly

Over the 30+ years that I have been working in the education industry, I have never encountered a more effective or efficient tool. Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company.

Avantages

Clear user interface that anyone can quickly learn to use. Flexibility so that it can be adapted to the needs of each project.

Inconvénients

There isn't anything that I dislike about it.

Réponse de Splitrock Studio

Hi Kimberly,

Thank you so much for the glowing review of BugHerd. We're delighted it's saving you so much time and streamlining your project.

Really appreciate you taking the time to share your love.

Cheers,
Merrin

Répondu le 14/11/2023
Dealdiane
  • Secteur d'activité : Design graphique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
4
Support client
0

4,0
Publié le 05/05/2018

Great for client and QA collaboration

Avantages

This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Inconvénients

Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

Dana
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 19/10/2023

BugHerd has helped managing multiple website issues in one place.

Avantages

The UX is easy to navigate. Our team members find it very easy to use in diagnosing issues on our websites.

Inconvénients

Updates to the software that impacted our deployment but the team at BugHerd fixed the issue quickly so we were able to continue using it.

Réponse de Splitrock Studio

Thanks Dana for the fabulous review, glad to hear you and the team find it so easy.

Urgh to the update affecting your use of BugHerd, but pleased to hear the team were able to fix it quickly.

Cheers,
Merrin

Répondu le 23/10/2023
Andrew
Andrew
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

4,0
Publié le 29/09/2020

Get BugHerd and never get another bug list over email.

Love it! We use it every day.

Avantages

Clients and team love using this tool. It’s easy to figure out and use for everyone.

Inconvénients

No way to see items assigned to you across all projects.

Alternatives envisagées 

Asana

Pourquoi passer à BugHerd

Contextual bug pins

Réponse de Splitrock Studio

Hi Andrew, thank you so much for your amazing 10/10 review! Your feedback is being heard by our team as we continue to make BugHerd better for you, your team and your clients.

Répondu le 15/10/2020
Chris
Chris
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
4

4,0
Publié le 23/04/2020

Our clients LOVE it

Avantages

To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!

Inconvénients

BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.

Réponse de Splitrock Studio

Thank you for such a detailed and fantastic review Chris. We are so pleased to be able to help reduce those mile-long client feedback emails! We will strive to continue improving the product to make your workflow even more efficient.

Répondu le 29/04/2020
Štefan
Štefan
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 30/09/2020

Very handy tool in web development

vera satisfied and very excited with new features implemented in this handy tool

Avantages

Very handy and usefull software that helps organize various tasks during developing a new website. Aditional information collected into specific task are very helpfull for developers, and also captured screenshot and possilibility to add files to task (for example video)

Inconvénients

sometimes its problem to capture screenshots of website.

Réponse de Splitrock Studio

Thank you for taking the time to write such a great review for us Stefan! We really appreciate when customers provide this kind of detail in their reviews. We are always actively looking for ways to improve the product so your review has been extremely helpful.

Répondu le 12/10/2020
Mark
Mark
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 07/02/2020

A no-brainer purchase for any agency or development team

A pleasure to use. Easy to install and use and it makes QA testing a delight.

Avantages

It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

Inconvénients

The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

Réponse de Splitrock Studio

Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!

Répondu le 14/02/2020
Stella
Stella
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 24/05/2021

Efficient and easy to use QA tool

We've been using Bugherd for several years for website QA tasks and the experience is great so far. We have not thought of changing this tool, it serves its purpose 100%. Easy to use, the drawing and the tagging really help with identifying the exact location of bugs.

Avantages

the drawing and the tagging really help with identifying the exact location of bugs

Inconvénients

Nothing so far, even when our team had contacted the support in the past to sort out the lack of some features, the Bugherd dev team managed to update their product and those features were finally added

Réponse de Splitrock Studio

Hey Stella - thanks for the great review of BugHerd. So glad you've been helping to further develop BugHerd with us to be an even more useful tool.

Répondu le 01/06/2021
Elizabeth
Elizabeth
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 06/10/2020

I love bugherd!

Avantages

very easy to use, easy to report issues and sort them. usefull to have context for the issues.

Inconvénients

I have nothing to report about the cons.

Réponse de Splitrock Studio

Hi Elizabeth, thank you for such a wonderful review! It's so great to hear that BugHerd is making you and your team's work easier.

Répondu le 15/10/2020
Bill
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 02/11/2023

Great bug tracker and online collaborative tool

Avantages

The features I need and not bloated with ones I don't need.

Inconvénients

I really do not have any cons to list other than the limitations to number of users for a given price.

Réponse de Splitrock Studio

Hi Bill,

Thanks so much for your review of BugHerd. Really appreciate hearing that you find it a great collaboration tool for tracking bugs.

Cheers,
Merrin

Répondu le 14/11/2023
Bertus
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
5
Support client
0

5,0
Publié le 02/11/2023

Bug Tracking at its best form, simple and fast

Avantages

It is very simple to load, track, and update bugs.

Inconvénients

Unable to view the captured and uploaded screenshots without opening a new window.

Réponse de Splitrock Studio

Hi Bertus,

Thank you for taking the time to review BugHerd. Love hearing that for you it's Bug Tracking at its best.

Cheers,
Merrin

Répondu le 14/11/2023
Elliott
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 15/07/2021

An essential tool for serious project management

This product is exceptional, without it web and software development would be much harder to manage, I manage multiple projects each having multiple members, the thought of tracking bugs from multiple sources like I used to in email and spreadsheets would literally take for ever to track, update and share, BugHerd has saved me and my team thousands of wasted hours!

Avantages

Projected based in-browser centralised tasks in one place makes project management a breeze, also having comments in one thread related to a single task helps to pinpoint and focused on bug tracking that others products just can’t do well. I couldn’t bear to go back to email or spreadsheet task list!

Inconvénients

As projects grow and users need to be added to different projects the cost can get expensive, be aware that the lift from 10 users to 25,50 isn’t obvious from the outset, know this in advance so it can be absorbed in your SLA’s

Réponse de Splitrock Studio

Hi Elliott,
You've made our day by letting us know your team has saved thousands of wasted hours with BugHerd. Thanks for your thorough and kind review.

Répondu le 19/07/2021
Utilisateur vérifié
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
5
Support client
4

4,0
Publié le 11/01/2019

Fast bug tracking for bulk bugs, with slow development of new features

I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management.

The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.

Avantages

Fast bug reporting with easy to set tags, users and descriptions.

Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website.

No need to install code for each website you test.

Inconvénients

The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.

Réponse de Splitrock Studio

Thank you for your fabulous review. We're glad to hear you're still a fan of the product. Rest assured we are working on some fantastic new updates that you'll definitely appreciate in 2020.

Répondu le 16/12/2019
Christian
  • Secteur d'activité : Médias en ligne
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 14/07/2021

Bugherd is as indispensable as email

Im a huge fan of Bugherd. It's open all day and I constantly refer to it for project/task updates. In a virtual team setting and work from home, it has become indispensable.

Avantages

Bugherd is the perfect tool for clients to capture ideas, bugs and issues on their site. We can also use it to communicate with all parties involved on the task and track the progress of the ticket.

Inconvénients

Not much to dislike. There are opportunities to make it better including adding time tracking.

Réponse de Splitrock Studio

Thanks Christian for the lovely review and your suggestions for making BugHerd even more useful for you. Love it!

Répondu le 19/07/2021
Denitsa
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 29/09/2020

Great tool for small and medium-sized businesses

I've been using this tool for over 1.5 years and I love it. It helps keep up with our QA process and keeps track of all the bug reports. It has easy to use comment area where people can ask for clarification on each task/bug and it also automatically tracks all the nesessary technical details (screen resolution, operating system etc) when you report a bug, which a developer would need. I've used other alternatives such as Zendesk (which is also a great tool) however for smaller teams, I find BugHerd to be a great solution.

Avantages

BugHerd is very easy to use. I haven't run into a case where someone (neither a client or a developer) has difficulties hitting the ground running with it.

Inconvénients

The email notifications can be a much. There is an option to modify that in the settings of course, however I find clients don't typically dive into those.

Réponse de Splitrock Studio

Hey Denitsa, wow your 10/10 review means a lot to us! We're so glad that BugHerd has been so helpful for you, and your feedback is being passed on to our team as we do our best to make BugHerd even better.

Répondu le 15/10/2020
Lee
Lee
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 23/04/2020

Best tool for web design

I have been using BugHerd for many years and it is simply the best. All of my clients love it and it has simplified the website review process so much. I don't know what I would do without this tool. It is amazing.

Avantages

Easy of use and ability to tag the specific spot that needs correcting on websites.

Inconvénients

Sometimes the email notifications don't notify you of new bugs on the site.

Réponse de Splitrock Studio

Thank you for such a detailed and 10/10 review Lee! We appreciate you taking the time our of your day to give us such excellent feedback.

Répondu le 29/04/2020
Ashley
  • Secteur d'activité : Design
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 11/11/2021

Can't live without Bugherd

Avantages

Bugherd is a wonderful tool that has made bug tracking on web jobs in our company so much smoother. I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged. I can very easily assign teammates, tags, priorities and more. I can comment directly at people. There is so much to love about this platform.

Inconvénients

The only thing I can think of is that you can't set project specific notification settings - I can't set just one or a few projects to notify me every time a bug is added... it is the whole company's account.

Réponse de Splitrock Studio

Thanks for taking the time to write such a lovely review of BugHerd, Ashley.

Really appreciate it. Will pass on the suggestion for project specific notifications to help make BugHerd an ever smoother experience for you.

Répondu le 21/01/2022
Todd
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
3
Support client
0

4,0
Publié le 15/02/2020

A Real Game Changer for Web Dev

Clients have really leaned into this platform. The level of transparency it provides is a big deal for them and allows us to work alongside them rather than play the interpretation game. I'd suggest it to any team that handles large website builds or even simple landing page designs.

Avantages

BugHerd has been a pretty big game changer when it comes to my team's web development capabilities. While we used to have to add significant notes to PDFs and emails to send to the client (and vice versa), now we can tackle changes and feedback right at the source. The tool is fairly simple to use and makes it easy for our clients to give us their thoughts, which has made our timelines shorter and deliverables easier to fulfill.

Inconvénients

Since BugHerd is still being refined and updated pretty frequently, there are the occasional hiccups. It still has some quirks with multiple website testing instances that tend to cross some wires in the feedback. The ability to add a voice recording or brief screen recording to really lock down feedback would be great. When working with a team in a different area, adding bugs to your site can be interpreted a million different ways, so an easier way to provide specific info would be the next evolution of BugHerd.

Réponse de Splitrock Studio

Hi Todd, What an awesome and thorough review! Thank you so much. How cool is your idea of a voice recording? We'll look into it. Thanks again. The BugHerd Team.

Répondu le 17/02/2020
Gui
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 30/09/2020

BugHerd saves hours of client calls and endless piecemeal emails with feedback!

Avantages

It's great to be able to let clients review sites on their own at their own pace. That has saved me hundreds if not thousands of hours on client calls going back and forth on their thoughts. I absolutely love BH. Thank you for existing!

Inconvénients

We have had minor issues with clients not being able to create their accounts, seeing the BH tab, or losing the BH tab after the first round of review. It would also be great if it was compatible with all browsers.

Réponse de Splitrock Studio

Hey Gui, we really appreciate this amazing review from you! Your feedback has been passed onto the team as we continue to improve BugHerd, making it the best it can be.

Répondu le 15/10/2020
Phillip
  • Secteur d'activité : Design graphique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
0

4,0
Publié le 13/02/2018

Nice UI. Not compatible with responsive websites, however

Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.

Avantages

I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc.
I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!

Inconvénients

When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug.
The extra client details are only accessible if the client installs the BugHerd browser plugin.

Adam
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 01/06/2021

BugHerd is a life saver

We use this with our customers to help make the process of identifying bugs easier for us and for them. It works every single time, even our less tech-savvy clients are able to use this with ease!

Avantages

We absolutely love how easy it is to add, edit and deal with bugs in our website applications.

Inconvénients

There is nothing we don't like about the software

Réponse de Splitrock Studio

Hi Adam,
What a lovely review you've left for us. We're so chuffed to be called a life saver!

Répondu le 30/06/2021
Katie
Katie
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
3

4,0
Publié le 17/04/2017

Great software that makes the website revision process a breeze

Great software that helps collaborate on developing (or developed) websites! We put our websites on a staging link for our internal teams and for the customer to review before pushing it to the main URL. BugHerd compliments this well by giving us one place to "herd" our "bugs" and assign to the correct person or team to correct it before the roll out. You can set priority, reorder the comments, assign them or reassign them, change the progress of each bug, and watch as progress is made on correcting (and double check) the reported isssues. This is easy to use, easy for anyone to pick-up quickly, and much easier than trying to type out changes in a document. You can pinpoint a spot on any page of the website that you're referencing and it even attaches a screenshot in case there is variance between browsers, which does happen. Great product that makes the revision process go quickly and smoothly.

Avantages

Easy to use and SO helpful with screenshots for easy bug

Inconvénients

Have to sign up individually and have to download the program for each website used

Utilisateur vérifié
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5,0
Publié le 04/12/2019

Amazing feedback tool

We used Bugherd on two different website launches, one of which was a web application which required a lot of testing before going live. The use of Bugherd easily cut a few weeks off of our projects by streamlining the feedback/bug reporting features.

Avantages

The simplicity of installation and then the ability to direct users to simply click on a feedback tab on our website was awesome. Users were able to submit feedback simply, power users with the browser extension could submit more informative feedback with screenshots, and the kanban style board for managing feedback was SO helpful for prioritizing and tracking bugs and issues.

Inconvénients

As far as I am concerned it is perfect in every way. There is not much more one can ask for when using a tool that only requires a simple snippet of code to change the way your users provide feedback.

Réponse de Splitrock Studio

Practically perfect in every way? Wow! What an awesome review. Thank you so much, we are so pleased that our tool makes getting actionable feedback easy for you and your clients!

Répondu le 16/12/2019
Chuck
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 11/06/2020

Wonderful product that does exactly what is says it does.

Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban. One of the best products we have used.

Avantages

Simple to deploy, simple to use. Even the technically unskilled were able to note issues that needed attention. We used BugHerd to successfully maintain a 600 plus page website through two CMS changes, and it worked flawlessly.

Inconvénients

A bit difficult to note changes on mobile, but it seems like that has been addressed now.

Réponse de Splitrock Studio

Thanks for the glowing review, Chuck. You've definitely put it through its paces with two CMS changes for a 600+ page website! Glad the mobile tweaking has been useful for you too.

Répondu le 16/06/2020

Catégories connexes