ShipStation

Avantages

The user interface, the dashboard and ease of the settings.

Inconvénients

Can't think of any. Keep up the great work

Avantages

I liked that I could integrate ShipStation with my SquareSpace website and easily print postage for orders.

Inconvénients

The customer service and follow up could use some improvement.

Alternatives envisagées 

Pourquoi passer à ShipStation

Avantages

It was easy to use and typically very fast to print labels. The batch shipping is also a useful feature.

Inconvénients

The cost recently increased by a lot but there was no additional benefits to the price increase.

Avantages

The ai chat bot was great. Very well trained. I was excited, but could only go so far before I needed a human. Then things went to hell. Never could get it working to know how well it works.

Inconvénients

There are many problems and the labels were misleading so it was impossible to know what the real problem was. Is it a bug? Is it misconfiguration? Is it just something I don't understand because the explanations on the page weren't clear? I couldn't say and live chat was not helpful at all. He couldn't understand the simplest questions so after 2 hours of trying to get the app connected to our store, and Loom video after Loom video I made to make it easy for him to comprehend, I had to give up trying. Even though his vocabulary was large, it's pretty clear, because of his lack of comprehension, that English was not his first language. But if he knew his job, the language shouldn't have even been a problem. If the shipping app doesn't connect to your ecommerce store, and I showed him pictures to make it crystal clear (it said no shipping options), he should have been trained enough to know what to do to fix it. He didn't even understand the question.

Avantages

Shipstation has by far the best UX/UI of any of the shipping softwares we've used (Shippo, Easypost, Pirate Ship). It also has far more frontend features. If you're primarily using the web portal for shipping management, this is your best bet. You'll get things done much faster than with alternative options.

Inconvénients

The biggest downside of Shipstations is their carrier rates. USPS rates are quite bad as they force you to provision your own USPS account. Other platforms allow you to use their rates for USPS, which gets you much better discounts (unless you ship 50,000+ pieces a month on your own account, you won't match the discounts on Shippo or similar).

Alternatives envisagées 

Pourquoi passer à ShipStation

Avantages

I like that it’s a trusted name and that they offer competitive shopping rates.

Inconvénients

It is expensive to be signed up with their highest tier plan, which is what I need for my volume of shipments and DHL integration.

Avantages

it is relatively easy to use and has the same rates as other sites.

Inconvénients

the customer service is a horrible joke. I can't say how bad it is.

Avantages

I like how easy it is to collect order, print the labels, and get items shipped out. It was also really easy to purchase a label if needed.

Inconvénients

I cannot think of a feature I didn't like about Shipstation.

Avantages

Wide Range of Integrations and Time Saving Automation

Inconvénients

The pricing is high vor small businesses and there are limited customer support options

Avantages

Easy to use and navigate making for a quick shipping process

Inconvénients

The new updates made it so ShipStation connect had trouble connecting scanners and scales

Avantages

ShipStation is the tool we use for fulfilling orders every day at Curl Warehouse. It allows us to bring in our carrier rates, save our regular package sizes, etc. It is great having everything in one place.

Inconvénients

There are few alternatives to ShipStation within this price range, and I think ShipStation knows that we don't have a lot of options. Customer service is practically non-existent and several features don't really work as well as they should, such as order filters, updating product information when it is updated in Shopify even though the tools are connected, printing product vendor on the packing slips isn't possible (WHY?! This seems like something so many of us would find beneficial), and there are several other things that seem like they should be part of the tool that aren't and would be really helpful for merchants.

Avantages

Once you do your basic set up you can start to keep track of your orders and for a long time, we can go back and edit orders from years back in case something new pops up with customer service

Inconvénients

Since it is a web page it can fail and make your process stop.Sometimes the cache on your account makes it slow to check on order if you have high volume (customer support can assist on this).now that they are testing their new look sometims old SS can be hard to work and you ahve to go to the new look, and viceversa.

Avantages

HOW EVERTHING IS EXTREMLY EASY TO NAVIGATE

Inconvénients

i PREFER TO USE THE OLD LAY OUT AS OPPOSED TO THE NEW LAYOUT.

Avantages

I loved how easily it integrated with our Squarespace shop. We used Shipstation to print labels and to manage which orders we shipped. The label-making was flexible enough for us and let us be a little custom with a brand logo. Was also great how it worked with UPS, FedEx, and all the other shipping types. Customer service was always quite helpful and easy to access.

Inconvénients

I remember going back a forth a lot between Shipstation and Squarespace and wishing more was integrated into Shipstation so that I could just stay on that platform.

Avantages

ShipStation is extremely easy to use, I like that you can assign weights to products to where you don't have to manually type them in each time. I also like the Bulk Updates option so I can print many things at once, which is especially useful for efficiency and large order days.

Inconvénients

Customer Service via phone usually has a long wait time; however, the chat option typically responds quicker.

Avantages

It allows me to keep an accurate inventory of uniforms, ranks, and supplies.

Inconvénients

The ability to input new inventories into the system is tedious at first, however you can quickly adapt to the interface.

Avantages

Nothing except international shipping less

Inconvénients

Horrible customer service. They don’t answer phone. Website terribly confusing and difficult to use on IPhone The free trial is a lure as you must give a credit card .Sales rep didn’t mention you must cancel on their website which is difficult and requires multiple steps. Canceling by email or message to rep or customer service WONT get you cancelled and your credit card charged. There notifications go to spam . They quoted the wrong charges and didn’t mention u don’t get a tracking number so if you do business on EBay you’ll be dinged.They lie to avoid responsibility for their shortcomings ie 90 day free cancel period… they didn’t honor claiming I used their service after the 90 days.. bold faced lie. STAY AWAY

Avantages

It is generally reliable and easy to implement and use.

Inconvénients

I do not like that the customer support is very weak and ineffective.

Avantages

what I like most about Shipstation is how easy and smooth the software is for use.

Inconvénients

There is nothing I currently dislike in regards to Shipstation.

Avantages

IT IS AMAZING! So hard to choose! So fast, it is seamlessly automated to my client's shopify store. IT is amazing to see, the customer orders, shipstation opens her order, makes a label, and sends us a shipping receipt. Then, we pack and send the item.

Inconvénients

It wasn't available in Israel, and doesn't work with Israeli shipping companies. We did find a workaround!

Avantages

I love that ShipStation is fully integrated with PayPal, no extra steps required. Also have the option to purchase flats envelope pricing, which isn't offered through most platforms. This can be a downside for inexperienced users who select this shipping class not realizing it does not include tracking and should not be used for packages.

Inconvénients

The user interface could use some improvement. Compared to competitors, shipstation is much more cumbersome to view the status of all outgoing shipments at a glance. Instead, I have to click on each shipment individually to view delivery information. Would also like the option to generate a qr code for those times when I do not have access to a printer.

Avantages

It has a fairly easy operating face that makes training simple. Easy and simple shipments rarely if ever, have issues.

Inconvénients

There is nowhere to be able to input a weight of a shipping carton itself to help with calculations of when something will be too heavy to go via a certain shipping services which has led to some overcharging later down the road. There are several features that have been requested through the threads that devs neither respond to, nor seem inclined to implement. To use all the possible features, you have to switch back and forth between the old layout and new layout, and this is not a simple toggle feature.

Avantages

It makes it easy to perform recurring shipments to companies I frequently ship to.

Inconvénients

The user interface can be confusing at times with too many menu items.

Avantages

It's an all in one setup I can price a shipment, print a label and get it out the door all with one easy to use service.

Inconvénients

I have not personally had any issues however, others have had issues imputing address's into the system.

Avantages

Integrated with my PayPal and it's easy to launch. Also the saved address book.

Inconvénients

Sometimes it glitches and I have to restart it.