Hexnode UEM

Avantages

It was easy to migrate over from another MDM application. The dashboard is laid at well.

Inconvénients

I don't like that device location tracking - GPS is not a mandatory.

Avantages

I've tried many MDM products but for our specific needs of deploying unmanned Android Kiosk devices to over 700 sites in Australia, Hexnode was the only product that ticked all the boxes in what we needed. Fairly low monthly costs, ability to push out custom Android packages, kiosk mode that is almost impossible to bypass without physical access to the devices ports or buttons. Love it. 3 years strong and still growing with it.

Inconvénients

The hardest part is explaining to our Finance Manager why our invoices fluctuate each month based on the exchange rate. Hexnode only accept payment in $USD so it's difficult for our finance team to process in Australia, especially without a GST rebate on the monthly fees. Meh, we live with it.

Alternatives envisagées 

Pourquoi passer à Hexnode UEM

Avantages

Has the functionality we need at a reasonable price point

Inconvénients

The suppot via chat and phone is horrible

Avantages

Easy to manage multiple devices seamlessly. The remote viewing feature has saved me multiple times when working with customers.

Inconvénients

Custom apps, specifically .apk, don't always work like normal apps when in Kiosk mode. I have to add a ton of background packages to get them to work properly

Alternatives envisagées 

Pourquoi choisir Hexnode UEM 

Logiciel antérieur 

Pourquoi passer à Hexnode UEM

Avantages

Its very simple to use and straightforward. Plus theres tons of documentation for everything.

Inconvénients

The minimum amount of users that it has to be 15. Initially i started with only 7 clients and i was paying for 15.

Avantages

The remote assist feature on windows and android is great; being able to view the screen of users and remotely control the screen using the mdm is a very welcome feature.

Inconvénients

Buggy onboarding on windows with regards to the process flow. Encountered lots of errors and issues.

Alternatives envisagées 

Pourquoi choisir Hexnode UEM 

Logiciel antérieur 

Pourquoi passer à Hexnode UEM

Avantages

Very easy to install on new devices. The policies feature makes it so that we don't have to replicate the same settings for each different device. We can simply add the device to the policy and have all our settings and programs assigned to that device.

Inconvénients

The only feature that we've noticed that doesn't work properly is the app switching when in kiosk mode. Otherwise it works exactly as intended and does everything we need it to do.

Alternatives envisagées 

Pourquoi passer à Hexnode UEM

Avantages

Hexnode UEM has succeeded in streamlining our MDM capabilities for a variety of endpoints across our fleet.
While it does lack some features, I am quite excited reading about their roadmap, futuristic plans and their greater ease of deployment.

As an UEM administrator, all this information is absolutely music to ears and I hope it joins the Gartner's quadrant soon with it's every increasing features and product landscape.

Inconvénients

Poor customization and branding for aesthetics
Nil or poor patch management capabilities
No OSD deployment available from Hex node, still using a manual Os deployment a legacy tool to accomplish this.

Avantages

The ability to pass a broad range of policy changes.

Inconvénients

Attempts to push updates and policy changes don't always push properly to all devices.

Avantages

It's a good way to handle company policies in different computers

Inconvénients

I think the interface can be better or more user friendly

Avantages

Hexnode is easy to use and provide peace of mind that our tablets and tool as are being used like that are supposed to at work. It gives management control. It is also nice that you pay per device so you dont have to pay for anything you are not using.

Inconvénients

It offers a lot and I have not taken much time to explore all that it offers.

Avantages

All our devices are out in the field and rarely in the office. Hexnode enables us to manage the devices and support the sales reps in the field effectively.

Inconvénients

Can be complex with a lot of settings and configurations

Avantages

Good UX, very good funcionalities, user friendly

Inconvénients

Good managment of endpoint devices like Windows, Android, macOS

Avantages

The product is intuitive, the learning curve is quite flat and whenever you need support it is there for you.
The guys and girls at the support team have responded to me in web chat at all hours of the day with quality advise and support. Where they need to confer with a colleague they will be honest and say this and i always have had a response.
I needed a specific use case, they delivered it and more. I have found features i was not looking for that have now become great additions.
The plans are well laid out from a pricing point of view regarding the functions associated.
The team also have taken on board feedback and requirements and even added functionality where appropriate.
I you know nothing about MDM but know you need one I dont think you could find a better team to help you.
If you need an MDM solution to grow with your business needs then this is likely to be a great fit.

Inconvénients

Better support for non mainstream devices, I know they work hard to reach the level of capability on all devices that they have achieved on Samsung as an example.
My use case was around 200 Nvidia Shield tablets so we had to work with that, it may just be feature envy but if Samsung had been able to do what I needed i would be able to exploit more of the tool box on offer.

Avantages

Hexnode easily connects to the active local directory or Azure cloud. Since Hexnode MDM is a cloud-based server, you don’t need to manage another server. Moreover, associating policies are pretty straightforward.

Inconvénients

Hexnode is best suited for mac devices as it is mediocre for windows. Hexnode could have added more lockdown capabilities for Windows.

Avantages

Hexnode helped us solve our mobility issues easily and effectively by enabling us to watch and control our devices from a single admin platform. It is a must-have in every growing company that doesn’t want to compromise its security.

Inconvénients

Though Hexnode wins in most of its race with its competitors due to the value it provides, it still is a ‘just good’ UEM. It can be improved in terms of updations and latency.

Avantages

Hexnode is one of the best UEM we have ever used at its price. Simple and userfriendly design with small learning curve.

Inconvénients

Hexnode is, of course, the best at its price, but if you compare it with other giants, it still lacks some essential updates.

Avantages

Hexnode's Location tracking and Geofencing features are quite beneficial, especially for maintaining security and confidentiality. Moreover, Hexnode UEM is not too pricey when compared to its competitors.

Inconvénients

Lacks some features in the mobile version compared to the web version.

Avantages

The ease of use. Very userfriendly and easy to navigate. After sales support is also great and they really listen to what the customer wants. In my case, they really listened to my requests of 2 specific features and implemented it.

Inconvénients

Nothing at the moment. Pricing, if I really have to mention something. Pricing could always go down a bit.

Avantages

Very easy to use. Great customer service. Very powerful.

Inconvénients

I have found devices that it does not work on. I have found bugs.

Avantages

For a first-time user, the main hurdle was made non-existent by their un-paralleled tech support team. They helped us set up and navigate the product and had us running in under a week.

Inconvénients

The software did seem to consume a lot of energy on specific older model devices but runs smoothly with all the new versions.

Avantages

Monitor device / policy / mandatory apps .

Inconvénients

Monitor device / policy / mandatory apps . lock device

Avantages

Hexnode offers several different levels of features. We needed to lock down a Samsung Galaxy Tab E to only use one program. Their first level feature, Kiosk mode, is all we needed to be able to do this. It works great. The tablets auto boot into the program we have installed and all other functions of the tablet are disabled or not accessible. On top of this, they are by far the cheapest company we've found to offer this feature. Software is easy to install and easy to use. The intial policy setup in the management URL takes a little time, but is also easy. Once the setup is complete, you can assign the policy to whatever device needs it. You can have multiple policies if needed as well. I've contacted customer service a few times for figuring out how to do something, finding where a setting is, and purchasing a license. Each time the representative was kind and knowledgeable.

Avantages

Hexnode has been able to satisfy nearly all of our feature requirements and has a support team that is extremely responsive and helpful.

Inconvénients

One particular setting caused us a huge amount of issues early on, and that is relating to mandatory apps being uninstalled from a device if the policy itself is removed. Easy enough to disable once we found it, but until then we were risking losing all configuration, login, etc. on our fleet of deployed devices should we make one wrong move with the policy. As well, an inability to elegantly manage both a staging/beta and production version of the same enterprise application is continuing to cause inefficiency and headaches.

Avantages

easy to push apps to elementary teachers. the selections are unlimited. I get all devices in one website

Inconvénients

Being computer literate. I am still learning how all of this works. They have it set up right. I just don't know how to use all the functions sometimes