Mylène M. Secteur: Services à la personne et aux familles Nombre d'employés: Auto-entrepreneur
Je suis très satisfaite des fonctionnalités ! Acuity Scheduling regroupe toutes les fonctionnalités dont j’ai besoin : prises de rdv faciles, paiement en ligne, fuseaux horaires, mails personnalisés en fonction des services proposés, packs de service, regroupement des rdv et j’en passe. C’est top !
C’est dommage qu’on ne puisse pas recevoir directement les avis clients suite aux rdv.
Nancy M. Secteur: Santé, bien-être et fitness Nombre d'employés: Auto-entrepreneur
J'apprécie particulièrement la création de fichier pour nouveaux clients et le formulaire de santé.
De loin le plus simple d'utilisation des applications que j'ai testé jusque là, je vais pendre la version payante.
J'aimerais que le prix soit revue à la baisse, mais dans les grandes lignes j'apprécie vraiment car ça repond parfaitement à mes besoins.
Rashidat O. Secteur: Services à la personne et aux familles Nombre d'employés: Auto-entrepreneur
I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.
I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations.
I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking.
There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it.
Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!
I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.
Josephine K. Secteur: Santé, bien-être et fitness Nombre d'employés: 2-10 employés
I spent a month going through different software demos in the health and wellness sector. I knew I wanted to switch from Mindbody for my dance studio and wanted to find the best out of the dozens of registration software options there are in this sector. After much research and using the trial set up and function for my top options (Wellness Living and Amilia were the other possibles for me), I was very happily surprised to say with certainty that Acuity was the best fit for me and offered the best functionality. And better yet, it was by far the cheapest!
What I like best is the depth to which you can customize the user experience. Being able to easily change all the language clients see through the process really helps (especially since we're a bilingual school) and it's also the most mobile-friendly when it comes to functionality and design. Finally, having an app for both the admin and the user side will be a huge asset and I know the Zoom integration will save us a lot of time when it comes to managing invitations to our virtual classes.
I wish there was a way that clients could carry positive and negative balances on their accounts.
Mike S. Secteur: Services aux consommateurs Nombre d'employés: 2-10 employés
The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.
The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.
Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here