Created by a practicing family physician, Amazing Charts is an electronic health records (EHR) solution that meets the requirements of independent practices. With Amazing Charts, users have a comprehensive system to manage charting, scheduling, e-prescribing, coding, interoffice messaging and more.
Amazing Charts has a practice management (PM) solution that integrates with Amazing Charts EHR for clinical documentation and financial management workflow. The built-in billing and revenue cycle management (RCM) module allows practices to manage the entire patient visit with a single system.
Additionally, Amazing Charts is a Meaningful Use certified EHR and is also certified for both Dragon Naturally Speaking and the Surescripts e-prescription network.
Amazing Charts centralizes all key data into a single screen, just like a paper chart, allowing users to tab through patient demographics, prior visits, summary sheets and account information.
Maher N.
15/03/2017
15/03/2017
I have been using AC for more than 3 years, It made my life beautiful.
The problem is that any functionality you need to use (Like patient portal, electronic labs requests, e-prescriptions) is an additional cost to your subscription. I pay $$$$ for the certificate but I have to pay for the customer service another $$$$, now , for patients portal $110 per month , for narcotics e- prescriptions $$$ , for lab corp $$$, for Quest $$$ , lately they called me trying to sell me CCM (chronic care management) , usually we collect on average $$ per patient per month, AC wants to charge me $$ per patient per month. My nurse practitioner have to subscribe as a FULL user which double the price.
As for online access, they charge $$ per user per month for our staff, so I have 2 front desk, 1 back desk, 1 MA , 1 manager , 1 Biller , 1 doctor and 1 ARNP , total users of 8 equal to $$$ per month
THIS IS A RIP OFF
I love it but I can't keep up with their greed. time to change
easy to use
very expensive
TOO EXPENSIVE
Réponse : Amazing Charts 22/03/2017
Dr. Nana, we are sorry you feel that costs have increased, but the reality is that Amazing Charts is one the most affordable EHR solutions.
We must correct a few inaccuracies. A few of the costs you describe are for extra functionality, which you chose to add. The Patient Portal required for MU is included; you are paying for a more robust portal from Updox. eRx is included; any costs for EPCS are paid to a third party. All EHR vendors charge fees for interfaces, and our costs are competitive. There is a one-time fee of $750 per interface (often covered by the lab), and annual maintenance of $150 per interface, with discounts for multiple interfaces,
You paid $1,200 once for a lifetime license. You pay $1,195 annually for service, support, and upgrades. An NP is a level-one provider if they sign-off charts and prescribe.
Dr. Nana, we encourage you to shop around and compare prices for everything you get today. Amazing Charts will be your most affordable choice.
Brian S. Secteur: Cabinets médicaux
10/07/2016
10/07/2016
This emr has a few very nice selling points. By far, the first is the price. We are a solo practice and I spent a year listening to emr presentations before settling on AC. That was in 2009. There were no emrs that could even come close to AC's cost and still provide the same features and support. I occasionally provide training at other offices in our area that have AC. All of my feedback in the last 5 years has been that these AC offices are able to just about anything those as those that forked out 10 or 20 times more for an emr.
The Decision Support feature is fantastic. It is an editable tracking area that we use for all our HEIDIS, PCMH, and meaningful use needs. It was great to finally get rid of the huge ticker files for the yearly physicals, etc. Creating call lists for overdue screenings like colonoscopies and wellness visits can be done in minutes. Not only that, but they can be produced as an Excel spreadsheet instead of printed.
AC also connects to an online fax service, Updox. Updox offers a basic patient portal and makes filing faxes easier. Incoming faxes can be sent directly to the patient's chart from the Updox program. It provides HIPPA compliant email, options to send documents to patients, and an option to allow patients to schedule their own appointments.
The feature that sold us on this emr in the end is access to it's database. This topic doesn't often come up during emr sales pitches. I have heard several stories from other offices needing to switch emrs and finding out that their files wouldn't transfer or there would be some new fee to make it happen. We have been able to create custom lists with this access for anything that we couldn't do within the emr program itself.
The customer support typically responds within minutes if we contact them through online chat at their website. I have never been able to call and have their support phone answered though. They will often log into whichever computer is having a problem and fix it on the spot. It is probably best to have someone in the office that has some experience with computers. That isn't always a common employee skill which makes paying more for onsite support sound more comforting.
One of the most important questions to ask is does the emr connect to your area's HIE. Make sure it does or will soon. Automatically pulling in radiology, lab, and procedure reports is the biggest emr time saver. It also gives you the ability to search lab results for at risk groups.
Find out if you will have access to the database of your own patient information. Ask if there is a cost to export your data should you decide to change to another emr.
Expect that you or someone in the office is probably going to have to be in charge of searching google for the random computer problems that pop up or contact the emr to try for arrange someone to log in. Someone will be learning about assembling and networking the office computers or you will need to budget some in office IT support money. Be sure to ask what the wait time for emr support is.
Be aware that if you decide to use an online emr that when the internet is down you have access to nothing.
Make sure the emr has some kind of feature for creating reports. You should have the option to recall patients lists based on medication, disease, lab result, and hopefully any other hand entered or electronically imported data.
The worst news is that any time saved with the emr is going to be spent entering something else into the emr. At least you won't have to find a paper chart ever again though.
Lane C. Secteur: Psychologie Nombre d'employés: 2-10 employés
13/01/2018
13/01/2018
This my 3rd EMR and my favorite. With supervision of Nurse Practitioners in other locations I've seen other EHR's and this one is the best. The worst are the ones with nothing but clicks and drop-down menus or just being able to show one screen at a time (one I use limits the progress note to the whole screen, can't even see the med list). Support is good despite some criticism. I primarily use the online chat. It's rare that I can't get someone on chat who can walk me through it or take control of the PC and fix it. I use a local server and it's fine, can't afford to lose my EMR if the internet goes down. Cloud based is available.
Having all these on one screen in separate boxes is great: CC, HPI, ROS, PMH, SOC Hx, Meds, VS, PE/MSE, Dx, Plan and buttons to write Rx or order labs. E-prescribing easy, all pharmacies listed. Make your own templates easily from any screen. Very little clicking and radio buttons which is good if you can type, not so great if you type slowly (can use 3rd party dictation software). Fax, lab integration is good, being able to scan and import as docs, pdf is good.
NewCrops electronic prescribing of controlled substance is cumbersome due to Verizon but they are discontinuing at the end of February and the new vendor Exostar is supposed to be better and reduced clicks. Report generation and letter writer could be improved. Font sizing would be nice feature. Portal integrated with Updox is not particularly helpful or user-friendly and I don't even use it.
Alexis R. Nombre d'employés: 2-10 employés
18/04/2017
18/04/2017
Amazing Charts is the top rated EHR according to multiple user satisfaction surveys and is affordable, easy to use, and FREE to try. Unlike most EHRs, Amazing Charts was designed by a physician, allowing you to document more with fewer clicks. Amazing Charts offers a fully integrated Practice Management solution and a wide range of value-adding services to help you increase your practices efficiency and revenue. Additionally, Amazing Charts is ICD-10 compliant and 2014 Meaningful Use certified.
We did a 30 day free trial period with Amazing Charts while searching for a new EMR system last year. Their EMR was more user friendly than the previous one we had been using (Practice Partner) but still required more clicking around in a patient's chart than what we were looking for. Overall, seemed very user friendly but we wanted an EMR with everything in the patient's chart accessible on one page which it did not seem to have.
very expensive
Overall: I have been using AC for more than 3 years, It made my life beautiful.
The problem is that any functionality you need to use (Like patient portal, electronic labs requests, e-prescriptions) is an additional cost to your subscription. I pay for the certificate but I have to pay for the customer service another, now , for patients portal per month , for narcotics e- prescriptions, for lab corp , for Quest, lately they called me trying to sell me CCM (chronic care management) , usually we collect on average per patient per month, AC wants to charge me $ per patient per month. My nurse practitioner have to subscribe as a FULL user which double the price.
As for online access, they charge per user per month for our staff, so I have 2 front desk, 1 back desk, 1 MA , 1 manager , 1 Biller, 1 doctor and 1 ARNP , total users of 8 equal to $$$ per month
THIS IS A RIP OFF
I love it but I can't keep up with their greed. time to change
Alisa P. Secteur: Services et technologies de l'information Nombre d'employés: 2-10 employés
22/04/2019
22/04/2019
I am the system administrator for a mid-sized medical practice that uses this software. I was with the practice when it migrated to Amazing Charts -- around 10 years ago. I find that it generally functions well. It doesn't quickly integrate every possible new feature, but the features it has are solid. The practice keeps pushing to switch to a cloud-based EMR (and they did so for six months, then switched back) -- but onsite server EMRs are superior when the internet goes down or is slow.
It gets the job done, it is pretty easy for users to use, tech support is generally knowledgeable. It is easy to install. There is high-quality tech support available on the weekend for emergency issues (I have had to use this service a couple of times over the past decade.)
As the company has been bought out, the customer support is not as responsive as it used to be. It is nearly impossible to reach them via phone, and chat is only available first thing in the morning. However, they usually call back pretty quickly, and tech support always speaks and understands good English! I dislike that the billing portion of the software is only cloud-based, and that it uses Java. The built in back up program makes a once a day complete backup -- but it doesn't cull old backups, and periodically I have to access it and delete old backups manually to free up space. New server installations require a generated key, requiring a call to tech support, which can be very inconvenient if server hardware fails. (This happened to me.)
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