Microsoft Dynamics 365


Microsoft Dynamics 365 - Logo

 

3923 avis (4,5/5)
 

Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales, and manage operations using enterprise-ready business apps from the cloud.

The system’s business apps, ranging from sales & customer service to financials and operations, are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a complete software solution.

Microsoft Dynamics 365 offers supporting apps for iOS, Android, and Windows Phone; the apps are available offline, so users can work without data connectivity and data will sync automatically once a connection is reestablished.

Seamless integration with Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft applications minimizes double-entry and saves time. The system is designed for collaboration; users can interact in Yammer, quickly add colleagues to projects and meetings, and view where others are working on documents in real-time.

 

Microsoft Dynamics 365 - Business performance
 
  • Microsoft Dynamics 365 - Business performance
    Business performance
  • Microsoft Dynamics 365 - Sales dashboard
    Sales dashboard
  • Microsoft Dynamics 365 - Desktop & mobile view
    Desktop & mobile view
  • Microsoft Dynamics 365 - Relationship insights
    Relationship insights
  • Microsoft Dynamics 365 - Seller marketing portal
    Seller marketing portal
  • Microsoft Dynamics 365 - CRM across devices
    CRM across devices
  • Microsoft Dynamics 365 - Embedded social data
    Embedded social data
  • Microsoft Dynamics 365 - Social sentiment and engagement
    Social sentiment and engagement
  • Microsoft Dynamics 365 - Call center productivity
    Call center productivity
  • Microsoft Dynamics 365 - Sales dashboard
    Sales dashboard
Système(s) d'exploitation pris en charge :
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Navigateur web (indépendant du système d’exploitation), Windows 2000, Windows 8, Windows 10

3923 avis sur Microsoft Dynamics 365

 

Martine P. Secteur: Administration publique Nombre d'employés:  10 000+ employés Nombre d'employés:  10 000+ employés

28/09/2020

28/09/2020

Provenance de l'avis : Capterra

Tout au même endroit

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Microsoft dynamics CRM a permis d’automatiser une foule de tâche et la productivité a été améliorée.

Avantages

J’apprécie énormément ce logiciel car tout se trouve au même endroit. C’est très rapide de trouver l’information dont on a besoin.

Inconvénients

Le seul point faible est qu’il y a tellement d’options que c’est difficile de le connaître en profondeur.

Ty C. Secteur: Papier et produits forestiers Nombre d'employés:  10 000+ employés Nombre d'employés:  10 000+ employés

15/11/2019

15/11/2019

Provenance de l'avis : Capterra

Dynamics in a league of it's own

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I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Avantages

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Inconvénients

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Timothy J. Secteur: Hôpitaux et soins de santé Nombre d'employés:  201-500 employés Nombre d'employés:  201-500 employés

01/02/2020

01/02/2020

Provenance de l'avis : Capterra

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

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I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Avantages

The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Inconvénients

With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.

Jeremiah S. Secteur: Logiciels Nombre d'employés:  11-50 employés Nombre d'employés:  11-50 employés

16/09/2020

16/09/2020

Provenance de l'avis : Capterra

CRM with lots of buildout potential

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Dynamics 365 has been instrumental in our sales teams ability to manage and track prospects and contacts throughout the opportunity and sales lifecycle.

Avantages

Dynamics 365 comes with a full array of features and functionality that allows tracking of clients, communications, prospects, opportunities, and the full relationship with your contacts. It's integration with outlook and ability to be custom designed in terms of fields and views gives it a potential to encompass and cover all your company's needs.

Inconvénients

Building out the functionality can be somewhat complicated when designing custom features and additionally tracking security and roles takes a measured approach to verify security of data and privacy.

Layne L. Secteur: Édition Nombre d'employés:  51-200 employés Nombre d'employés:  51-200 employés

19/07/2018

19/07/2018

Provenance de l'avis : Capterra

It's like Salesforce, except that many third party programs don't integrate with it.

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Avantages

It's fairly easy to navigate and find what you are looking for. It's the CRM we already had and we've built a number of internal integrations with it.

Inconvénients

There are a few really bizarre things about the user interface. 1. The "save" button is at the very bottom, right-hand corner of the screen, where there are literally zero other buttons. It feels like the least intuitive place for something as important as a save button. When I first started using the CRM, it took me almost a week to realize you could actually save something. 2. The sign in process is as clunky as it gets. Every 24 hours, Dynamics signs you out automatically (not a big deal, Salesforce does this too). However, once you are signed out, instead of taking you to a page where you can sign back in, or do anything, it just takes you to a dead page that tells you that you've been signed out and suggests you close all your browser windows to then sign back in. The process is madness, and it hasn't changed. 3. When you are loading the home page, you typically want to search a record, so you start typing something in the search field. Just as the page is about to finish loading, it moves your cursor down to the "What's New" section to post something. The result is that I have a few posts that contain nothing more than partial account names that I was trying to search. The last major hang up is that very few workflow automation tools like Toutapp, Yesware, ect will integrate with Dynamics (mostly because so few of their customers actually use Dynamics). This has prevented us from buying the programs we want to use for our sales team.