En savoir plus sur 3CLogic

3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and MS Dynamics. With deployments on five continents serving Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, SMS, and speech analytics.
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Vidéo de 3CLogic
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3CLogic - Prix

3CLogic n'est pas disponible en version gratuite.

À partir de :
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
Non

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3CLogic - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
3,8
Fonctionnalités
4,2
Simplicité
4,1
Support client
4,4
Ken
  • Taille de l'entreprise : 51-200 employés
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
0
Support client
0

5
Publié le 18/03/2015

How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center.

We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

Avantages

Ease of use; operators were literally trained and productive the first week of usage
Easily integrates with other programs (i.e. InfusionSoft in our case)
Allows for remote numbers (i.e. usage of a field reps cell number to set appts)
Incredibly affordable
EXCEPTIONAL support

Inconvénients

Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)

Brenda
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 20/08/2018

the team always available when I need assistance.

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Avantages

the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Inconvénients

It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

Timothy
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
4
Support client
3

3
Publié le 04/06/2018

I am a happy user of this software for 3 years

I have been happy with this software and would recommend it to others.

Avantages

I most like the ability to copy projects to scale the expansion of existing customers or new customers

Inconvénients

I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.

Edrick
  • Secteur d'activité : Ressources humaines
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
3
Support client
4

4
Publié le 13/07/2021

Decent Telephony Software

3CLogic is our main way of coordinating with our candidates and new hires. There are a couple of technical issues along the way but understandable since software are not perfect. Whenever these issues arise, their customer support are very helpful and accommodating to our queries. It's features are at par with its competitors. This is a good alternative to other expensive telephony providers.

Avantages

Generally, this software is easy to use and navigate. It's features are at par with it's competitors. The customer service was also very easy to work with and very responsive with our queries when we were setting up their software.

Inconvénients

There are a couple of areas to improve on. There are still some features that needs polishing especially the audio quality, call recording and reporting/analytics. There are a couple of technical concerns which is understandable since this software is relatively young.

Martin
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/02/2019

3cLogic offers an awesome service

3CLogic keep up the good work!!

Avantages

3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.

Inconvénients

In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.

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