En savoir plus sur Vonage Contact Center

NewVoiceMedia’s tight integration with Salesforce is reflected in its AppExchange 5-star rating and the large number of positive reviews. The solution is designed to work in tandem with Salesforce capabilities and data to deliver optimum customer experiences. Incoming voice communications and Salesforce digital channels can be dynamically routed based on any Salesforce object. Screen-pops automatically deliver the right CRM data & call history to agents. Seamless click-to-dial and call recording improves efficiency. Real-time insights across all channels are displayed in customizable dashboards and wallboards, without waiting for IT to produce reports. Service teams will be able to drive up CSAT metrics, whilst Sales teams will be more productive and place more calls. NewVoiceMedia’s integrated speech analytics solution, Conversation Analyzer, works in conjunction with Einstein Analytics to automatically review calls. Powerful insights are made available whilst also improving quality, compliance, agent coaching & ramping. Customer’s active agents are deployed in over 60 countries, where they depend on NewVoiceMedia’s global reach to support them. Global Voice Assurance ensures crystal clear call quality by making use of the telephony infrastructure local to the caller and the agent. Platform reliability is 99.999%, fully backed by cloud-based disaster recovery.
Vonage Contact Center Logiciel - 1
Vonage Contact Center Logiciel - 2
Vonage Contact Center Logiciel - 3
Vonage Contact Center Logiciel - 4
Vonage Contact Center Logiciel - 5
Vonage Contact Center Logiciel - 6
Vidéo de Vonage Contact Center
Vonage Contact Center Logiciel - 1 - aperçu
Vonage Contact Center Logiciel - 2 - aperçu
Vonage Contact Center Logiciel - 3 - aperçu
Vonage Contact Center Logiciel - 4 - aperçu
Vonage Contact Center Logiciel - 5 - aperçu

Vonage Contact Center - Prix

Vonage Contact Center n'est pas disponible en version gratuite.

À partir de :
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
Non

Produits similaires à Vonage Contact Center

NICE CXone

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize...

Ameyo

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to...

BeInContact

BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such...

Genesys Cloud CX

Genesys Cloud crée des conversations fluides sur les canaux numériques et vocaux au sein d'une interface simple et...

Zendesk Suite

Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer...

Call Center Studio

AloTech est une solution de call center basée sur le cloud qui fournit des fonctionnalités telles que l'enregistrement...

Vonage Contact Center - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,2
Fonctionnalités
4,3
Simplicité
4,3
Support client
4,4
Jesse
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/11/2019

A great partner

We were having multiple problems with our previous vendor. We made the decision to change to NVM and from the start this was an amazing tool for our agents.

Avantages

The software is stable, easy to use and the support is amazing.

Inconvénients

There are a few basic reports that they are lacking and they need a better Supervisor Dashboard

Alternatives envisagées 

NICE CXone

Pourquoi choisir Vonage Contact Center 

Our previous provider was unstable and had horrible support

Logiciel antérieur 

NICE CXone

Pourquoi passer à Vonage Contact Center

NVM had an easier implementation process and a better interface.
Sarah
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
5
Support client
5

4
Publié le 20/12/2017

Level of support & relationship with NVM developed hugely - great centralisation support

Avantages

The Contactworld software, integrated with our Query Management software was a significant enabler for step change from 10 Customer Service Centres nationwide, to virtual centralisation and latterly to full centralisation. It has allowed us to unlock the capacity we have and optimise resources to give the best possible Service Level to our customers.

Inconvénients

Colleagues with previous experience of other software / telephony systems have found some of the functionality / features to be a bit 'behind'. This was one of the reasons for our recent up-grade to the UCD platform, which should have resolved some issues.

darya
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
4
Support client
4

4
Publié le 13/08/2022

Amazing call center software

it has been an overwhelming and fruitful experience of using vonage for over 2 years now, serves the purpose of desk call centre and as well as a voip number which can be accessible from anywhere even while on the go travelling.

Avantages

the fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing tool at a friendly budget to meet your business needs.

Inconvénients

The only downside of vonage is the cloud storage for recordings, however paying a additional fee can get you some more storage.

Mike
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
4
Simplicité
2
Support client
2

3
Publié le 26/05/2022

Great integration with Salesforce, but, not very user friendly and hard to manage

Avantages

It can do so much with routing when integrated with Salesforce. Very advanced features that are very useful

Inconvénients

It is not very user friendly and takes a lot of time to implement and make any changes. It's hard to have managers own their own call centers and make any chances without the help of IT

Kaylen
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
2
Support client
3

4
Publié le 12/12/2019

Difficult to fix technical issues

The pros outweigh the cons and that is why we continue to use this program.

Avantages

This product can be integrated with salesforce which allows for us to monitor calls and record them. It also allows us to make more calls with the voicemail drop option.

Inconvénients

The software is so advanced that every time a technical issue arises I cannot fix it by myself and always have to reach out to customer support. This process does take some time as they are an international company and there is a time difference. Sometimes what I describe seems to be a problem that they do not understand what I mean and it is difficult to work with customer support. They definitely try to help though so I wouldn't say that their customer service is bad, it's just that the product isn't very user friendly and is more technical so it makes troubleshooting an issue.

Catégories connexes