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Firefish - Prix
Firefish n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Firefish est disponible à partir de 80,00 £GB/mois.
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Firefish - Avis
Évaluation des fonctionnalités
Tous les avis sur Firefish

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
One of the best
Excellent and the support team are always on hand to help
Avantages
I’ve used lots of different CRM’s over the years and FireFish is easily the best. The functionality is really straight forward making it really easy to train new starters and the system interface is very user friendly. The new developments are improving the system all the time and with a few more tweaks, I would say it is the perfect system for my business.
Inconvénients
A LinkedIn integration and a CV Dropbox would be hugely beneficial. There are a couple of little changes that would help such as the ability to view a CV whilst making a VOIP call through the system would also be a great addition
Alternatives envisagées
VincerePourquoi choisir Firefish
RCRM was dreadfulPourquoi passer à Firefish
Preferred the simplicity of FF in comparison to the othersRéponse de Firefish Software
Hi Mike,
Thank you for your lovely review and continued support.
Thanks,
Amy
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Firefish for a recruitment company
good
excellent assistance with any queries
easy to use
Avantages
easy to use
Customer Service is top notch
value for money
Inconvénients
functionality for a heavy freelance desk
Réponse de Firefish Software
Hi Joanne,
Thanks for your review!
Team Firefish
- Secteur d'activité : Compagnies aériennes/Aéronautique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
AVOID AT ALL COSTS
AVOID. Pretend to be a small business that cares for small businesses, but are the total opposite and are currently hiding behind contracts when i've asked for help. System still not fully operational after a month - not worth the migration costs to move from other suppliers with. Am now left in an even worse position than when I was with the dumpster fire that is Vincere/Access, which I didn't think was even possible. Broken process where each department is seperate, zero account management once signed up. Holding my data hostage + no way to get out of the contract despite being in financial difficulties. They would sooner see the business go under as long as they get a paycheque. AVOID AVOID AVOID.
Avantages
The promise of the web integration, which we've paid for yet still don't have nearly 2 months down the line.
Inconvénients
Being sold that Firefish is a small business to support small businesses, yet the absolute opposite is true when you start working with them.
Réponse de Firefish Software
Hi Thea,
Lightning Travel Recruitment's contract with Firefish Software has been terminated, your outstanding balance wiped and your data returned.
For clarity, we cannot continue a partnership with a client who consistently uses threats against us, as this behaviour is not conducive to a successful business relationship.
Despite us accommodating extended payment terms to support you, you have attempted to intimidate us into altering our terms of service and payment terms by threatening to post negative reviews online. While we empathise with your financial situation, we are a service business, we must stick to our agreed terms and conditions and payment terms to maintain a viable business ourselves.
We wish you all the best for the future.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Firefish saves my time everyday
Avantages
time saving, easy to manage, get a great pool of candidates to pick from
Inconvénients
they need to get rid of the robot customer service it helps no one.
Réponse de Firefish Software
Hey Tiffany, thanks for your review, we are delighted that Firefish is helping you save time! Our customer support team are always on hand to offer any further help you may need with the product and they are all UK based ex-recruiters - no bots here!
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
A Firefish Review: A Comprehensive Look at the Platform
Overall, my experience with Firefish has been positive. The platform is relatively easy to use and offers some great features for recruiters and job seekers alike. The customer service team is always willing to help and the insights provided into the job market are invaluable. The only downside is the cost of the platform for smaller companies.
Avantages
Firefish is a great platform for recruiting professionals. The intuitive user interface and automated processes make the process of finding and hiring the right talent much easier. The customer service team is very responsive and always willing to help. The platform also offers valuable insights into the job market and the skills necessary to make successful hires.
Inconvénients
The main downside of Firefish is that it can be quite expensive for smaller companies. The cost of the platform makes it hard to justify for some businesses and can be a barrier to entry. Additionally, the platform isn't as user-friendly as some of its competitors, making it difficult to use for those not familiar with its features.
Réponse de Firefish Software
Hi there,
Thank you for your review!
Many thanks,
Amy

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Amazing forward thinking recruitment CRM built by a passionate team - I only wish we'd moved...
From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault the team at Firefish.
Almost 2 months into using the product daily we are really getting to grips with things and the fact they listen to their customers and update the product on a regular basis is invaluable especially compared to our previous CRM.
Avantages
Firefish is fast and easy to use which encourages recruitment consultants to use it fully, unlike other systems where consultants only populate it because they "have to".
The whole team at Firefish are passionate about the product and this really shows! You feel like a valued customer and nothing is too much work.
Coming from a CRM we had used for over 15 years I was nervous about the integration but the process was so well managed and all aspects of the migration were taken into consideration with "no stone unturned" so there weren't any unexpected surprises when we went live.
Features like the candidate portal and straightforward website integration are great too - it gives candidates the ability to manage their own account, browse/apply for jobs and receive tailored job alerts based on their preferences.
Inconvénients
Not many to be honest. There is no in-built document editor (but we have found a simple workaround for this) and some of the reporting took a bit of getting used to. There are a few features we would like to see but other customers have suggested these so it should only be a matter of time before they are implemented.
Having said that though, the community is fantastic and the ability to raise and vote on ideas is great. If your business really needs a specific feature this is something that can be developed (at a reasonable cost).
Alternatives envisagées
VincerePourquoi choisir Firefish
While the browser offering (Access Recruitment CRM) is being developed, we felt it was just a web front-end for the old RDB database with no innovative features or vast improvements. RDB was very customisable and as an IT Manager I loved getting hands-on with the raw data in SQL but Firefish's integrations are constantly improving and I see a lot of potential with where Firefish is going. System performance and user frustration were the main factors. It shouldn't take 30-45 seconds to run a candidate search in these times and the product was only updated once or twice in an 18 month period (even then only tiny incremental changes were made). If users aren't happy using the CRM then it has a knock-on effect across the business - affecting performance, morale, efficiency and productivity. Using Firefish is a breath of fresh air and we are already starting to see user feedback/satisfaction improve and the quality of data being entered is much better.Pourquoi passer à Firefish
A combination of functionality, cost and performance. Firefish had the best balance of all-round functionality and a team whose service is absolutely second to none. Whilst recruitment CRMs will continue to evolve, we feel Firefish is the best one out there at the moment and we can't wait to see what the future holds!- Secteur d'activité : Recrutement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Does what it says on the Fin
We love using the Fish. Support is first class, the system is regularly developed for new features, the team always goes the extra mile to make sure we're OK if we hit a snag, although I have to say that's rare. We're a bit lazy really as Firefish can do SO MUCH MORE than we ask of it.
Avantages
IntuitiveEasy on the eyeFast access to all corners of the TankReliable and steadyEasy to share information Quick to load candidates and jobs
Inconvénients
Mailshot features we find a bit clumsy / ugly
Réponse de Firefish Software
Hi Sue,
Thank you for your review!
Many thanks,
Amy
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Excellent ATS for SME recruitment businesses, I would chose over others I have used in the past
I love this software and would recommend it to any SME business that is considering an ATS.
Avantages
Ease of use, variety of features, and excellent customer service. The fact that you can make suggestions to help improve the user experience and this is then voted on and implemented shows that they actually listen to customer feedback.
Inconvénients
I feel the marketing of candidates to clients could be easier.
Pourquoi passer à Firefish
Customer service, ease of use, and price were all exceptional. Having used Bond Adapt and Bullhorn previously, I find firefish to be easier to use and have more features and benefits, at a better price.Réponse de Firefish Software
Hi Kelly,
Thank you for your review. We're glad you love Firefish, our customer service and find the product easy to use.
Many Thanks,
Amy
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Brilliant CRM
Very positive - both times. The on boarding has been good, the software is brilliant and we are a more efficient and automated business for it.
Avantages
I and the team love the level of efficiency and automation that we benefit from with Firefish. I am a second time user having used Firefish in a previous business before bringing it to my own company more recently. I rate it above all other recruitment CRMs that we have used.
Inconvénients
I think the onboarding process could have been a little quicker, but I also appreciated the level of detail your onboarding team have gone in to.
Alternatives envisagées
Salesforce Sales CloudPourquoi choisir Firefish
No automation and the system did not work very well in terms of compliance and sending out mass mails.Pourquoi passer à Firefish
Far more automation.Réponse de Firefish Software
Hi Cameron,
Thank you for your review, We really appreciate that you think Firefish is a brilliant CRM and we hope you continue to enjoy your experience moving forward.
Thanks,
Amy

- Secteur d'activité : Recrutement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Brilliant for both simplicity and customisation
Excellent. A great and accessible [SENSITIVE CONTENT], superb team and great technology
Avantages
Simplicity
Customisation
Customer Service
Roadmap of new product development
Inconvénients
Reporting features could be easier to access and have been built previously - however good work team getting these built now!
Alternatives envisagées
Bullhorn ATS & CRMPourquoi passer à Firefish
Simplicity Customisation Felt better customer serviceRéponse de Firefish Software
Hi Justin,
Thank you for your lovely review. We're so glad you're loving Firefish and happy to let you know that we have more continued improvements and features coming for reporting in the coming months.
Many thanks,
Amy
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
I really like Firefish because it is a very easy to use application
Whenever I need to recruit new employees, I use firefish because it is very practical to use.
Avantages
I really liked the combination of my CRM with the recruitment website and marketing channels as it facilitates the candidate recruitment process
Inconvénients
I didn't find negative points because it was very easy to integrate with my company's CRM.
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
10/10
From the first day i looked into them they have been a pleasure to deal with, every member of staff i have dealt with, are happy, friendly and helpful people as well as knowing what they are talking about.
Everyone seems to get back to you straight away, including support and nothing is to much trouble.
From the directors at the top, downwards they seem to take a lot of time in selecting new employees with the right personality.
They onboard you and don't send you a manual to figure it out yourself, there a training 1 on 1, plus video recordings and articles to take away.
Fantastic company to deal with and they are the Hubspot of the ATS world.
Avantages
Easy to keep track of all your activity, advanced CV search capabilities, classy landing page design. All sections tie into one another with links to click between candidate, contact and company, saving you a lot of time.
Posting jobs is quick and painless. Users decide on new features to be build and not the company themselves, this is a great idea.
Everything that you can think of it has. Important CV's direct from email. Free bulk uploads each month done by the data team. Top class customer support.
Inconvénients
Nothing, I haven't found a single thing that I dislike. The product is constantly evolving, No bugs in 6 months of using it.
Réponse de Firefish Software
Hi Carl,
Thank you soo much for taking the time to write this lovely review. We really appreciate it and are exciting to see your Firefish journey continue!
Many thanks,
Amy
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
One stop overview
A great software which collates all our needs with minimised steps
Avantages
This is an easy-to-use software, which allows for the integration from outlook and calendars to ensure a "one-stop overview" for all our company needs. The new feature of being able to customise the terms within each client provides an easy overview of the terms, also this feature links through to new jobs minimise steps and speeds up the process.
Inconvénients
With the preview windows being in PDF format, this can mess with the format of Word documents, so we have added an extra process to convert word documents to PDF to ensure documents view correctly
Réponse de Firefish Software
Hi Heidi,
Thank you so much for your review! We're glad you love Firefish.
Many thanks,
Amy
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Firefish - The Recruitment System You Need!
Excellent
Avantages
The process from start to finish, enables you to give the candidate a good experience, whether they are right for the role they've applied for or not. The Firefish software is exactly what recruitment businesses need, they've thought of everything!
Inconvénients
I don't feel there is any cons to Firefish - the team are always developing new ways to make a recruiter's job easier.
Réponse de Firefish Software
Hi Jade,
Thank you for this review. It's great to know you've found everything you need in Firefish.
Many thanks,
Amy
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great softrware and really add value and purpose to your business
Personally for me, the support that is delivered by this business is second to none, [SENSITIVE CONTENT HIDDEN] who looks after our account offers solutions and s very quick to assist with managing issues of any fixes that are required.
Avantages
The software is integrated into your website so seamlessly add value and eas in managing the data flow, you have full control of the editing and functionality to can make changes and update drop downs and functionality.
Inconvénients
Not a great not to like in fairness, it delivers across all metrics for us
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Firefish is super simple and easy to use.
Before Firefish we had all of our CVs either as physical copies or not really saved in proper folders. Now we can find anyones CV at the click of a button. Has really benefitted us with the job searches.
Avantages
We have 3 people in the business total, all with varying computer skills. Firefish's software is super simple to use and their training sessions are great and full of every single bit of info you could possibly need. I like that I can find candidates relevant to what I am looking for simply by typing in one word.
Inconvénients
Only issue I have with Firefish is I wish I could email myself a list of people or email one of my colleagues a list of people. For example, if my colleague isn't able to access their Firefish due to not being around their laptop but they need info on what candidates to reach out too it would be good to be able to send them a list of what I found on Firefish. I hope that makes sense. If this is already an option, please let me know.
Réponse de Firefish Software
Hi Natalie,
Thank you for your review!
Many thanks,
Amy
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Feedback
Onboarding was good, training wasn't great everyone seems to be in a rush to get off the phone except [SENSITIVE CONTENT HIDDEN] who is an absolute superstar.
Avantages
Lots of functions, and features that can be utalised.
Inconvénients
A few hidden costs, if after 3 months your workload increases and Firefish isn't for you, you find yourself roped into a 12-month contract. Way too over the top for what it is supposed which makes it over complicated.
Réponse de Firefish Software
Hi Leon,
Thank you for taking the time to leave a review. We're so sorry you ended your Firefish journey on a negative note particularly as we never had the opportunity to discuss the situation or come up with a solution together as we were unable to get in touch with you.
Like most SaaS businesses, our minimum subscription is 12 months and this is highlighted clearly in our terms and pricing FAQs on our website. Upgrading to a higher-level package with more features naturally comes with additional costs but these are not hidden.
We take a lot of pride in our customers' success, so I apologise that your experience didn't meet your expectations. We will certainly be taking on board your feedback regarding the training and will review internally with the team.
If you'd like to discuss any of this in more detail, please get in touch you have my direct contact details.
Kind regards,
Louise Cunningham Director of Customer
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
CRM/ATS System
Firefish is a great platform with excellent potential
Avantages
I enjoy the streamlined and easy-use layout of the platform. It makes it easy to move through each section and complete tasks. Keeping track of client processes every step of the way and informing clients through the click of a button.
Inconvénients
The lack of Integration capabilities with other platforms- lack of integration with Job oards
Réponse de Firefish Software
Hi Amy,
Thank you for your review. We're glad you can see the potential with the platform!
We've recently opened up our API which will allow for easy integrations with other platforms. You can find out more using the link below or contact our support team.
https://fishtank.firefishsoftware.com/en/articles/6652949-custom-api-settings
Thanks,
Amy
- Secteur d'activité : Automobile
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
A very simple, user friendly system that is easily adaptable
Positive, I really like the FF product and it gives us what we need.
Avantages
The ease at which I can post roles, track candidates and re-cycle back into new processes
Inconvénients
Ideally, the interviews would feed into my outlook calendar so I could keep track that way
Réponse de Firefish Software
Hi Will,
Thanks for your review. We're really glad you love the product.
Many thanks,
Amy
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Firefish recruitment software
We solve all our previous problems as Firefish has more virtual space (Cloud) than our previous one and makes it easier to store and quicker to access candidate details
Avantages
Easy to use, and add any locations or disciplines being a super user.
Inconvénients
Not being able to spell check and change words automatically if incorrectly spelt
Réponse de Firefish Software
Hi Dean,
Thank you for your review. We're very happy to know you're loving Firefish.
Many thanks,
Amy
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Firefish is the best I have used!!
Great, we got some initial training. But found it is best to navigate around the platform and make mistakes yourself..
Avantages
Firefish is the best CRM I have used so far, like every CRM it is only as good as the stuff you put into it. The more accurate and detailed your entry is the better the software becomes.
Inconvénients
The lack of integration with some of the bigger platforms. The formatting of CVs isn't great and end up just doing it outside of the system.
Réponse de Firefish Software
Hi James,
Thank you so much for your review. We're over the moon to find out Firefish is the best CRM you've used!
Many thanks,
Amy
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Firefish
The system is both easy to use and the customer service we have received is fantastic. Not a lot of software systems have good customer service and can take days, if not weeks, to problem solve. Firefish come back immediately and solve the issue right away so there is no delay or impact on the business.
Avantages
The system is very easy to use and has all the features we require to do our job. The mailshots and the applicant tracking system are key for us to manage both candidates and clients.
Inconvénients
Very rarely but sometimes the system can be quite slow and when we are on a tight deadline, this can hold it up slightly.
Réponse de Firefish Software
Hi Ashleigh,
Thank you for your review! We appreciate that you took the time to do this.
Many thanks,
Amy
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Customer Support is Second to None
Really good
Avantages
Ease of use and functionality plus customer support of course
Inconvénients
Reports are a bit complicated and there are some 'hard coded' menu drop downs that would be better if you could put your own in. Also ability to change the dates / amend certain things (ie the date you sent a CV for example)
Alternatives envisagées
Bullhorn ATS & CRMPourquoi choisir Firefish
Felt we needed a more modern UI with better candidate management and trackingRéponse de Firefish Software
Hi Simone,
Thank you for this lovely review! We're so happy that you're loving not only the product but our amazing customer support team.
Many thanks,
Amy
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Firefish
Avantages
It was easy to understand, logical to follow and allowed us to tailor it to our own industry. I was responsible for helping to choose FF and the process was made very simple, with FF providing excellent support.
FF allows you to create a system aligned to the sector /sectors you are working in, using your own industry language, rather than generic terminology.
It links to our website and through to social media and job boards, all aspects that save time and repetition.
They run weekly Webinars that cover a wide range of topics which are very helpful for the small business.
They were always ahead of the game when it came to GDPR, seeing it as an opportunity rather than a problem.
The support team are also very good and friendly, which makes it easier to contact them as you don't feel judged.
Finally, they are constantly developing the system, often based on the comments from the users.
Inconvénients
I am sure there are issues, but to date I have't found them.
- Secteur d'activité : Génie civil
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Firefish - One stop shop for a start up agency
Avantages
Responsible cost.Easy to manage job postings - on company website and 3rd party job boards.Comes with the option of a template business website.Google optimisation / SEO on all job postings and company website.Useful support and training.
Inconvénients
Some elements of tracking could be better.Reviewing the results of a 'database' search are not a efficient as they could be.Limited integration with 3rd party apps and software.No mobile app.
Alternatives envisagées
Bullhorn ATS & CRMRéponse de Firefish Software
Hi Scott,
Thank you for your lovely review. We appreciate you taking the time to write this.
Many thanks,
Amy