Zoho CRM

Avantages

Cette application est vraiment facile à utiliser. Elle ne nécessite pas une formation professionnelle très avancée. C'est un excellent outil pour suivre les clients et prospects.

Inconvénients

Je n'ai encore rien trouvé de négatif sur cette application.

Avantages

Zoho CRM est une plateforme accessible à partir d'un cloud, nous n'avons donc besoin qu'un appareil et d'une connexion internet.
La gestion des outils de relation client tels que les mails, le chatbot, le chat virtuel, les tunnels de ventes et les réseaux sociaux est possible avec Zoho CRM.
Les outils sont conçus de façon à ceux qu'il n'y est aucun problème pour les intégrer à des services tiers.

Inconvénients

Il y a des bugs et des problèmes qui ne sont toujours pas résolus dans l'immédiat.
Je peux même me connecter à la plate-forme et continuer à montrer une erreur pour le support technique.
Le modèle d'email est difficile à modifier et il n'y a pas beaucoup d'options pour le personnaliser.
Ce logiciel a besoin d'amélioration.

Avantages

Zoho CRM is cloud based platform, which mean it can be access from any device with internet connection. Managing a customer relationship tools like emails, quick chat, bot chat, sales call, marketing funnel and social media is very possible with Zoho CRM and the tools is well build with no problem to integrate it with third part service.

Inconvénients

The are some bugs and glitches that are still not fixed. Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

Avantages

It ticks our list as a Cloud-based solution after moving from a system on a shared network drive operation. You receive quite a lot for the price. It is built around the sales funnel/channel and does this well. It gives you all the functionality within the leads or accounts fields to record meetings, interactions, emails, phone calls, emailing directly from Zoho and calling from Soho if using a VOIP system.

It's actually got good 3rd party cross-functionality with 365 or G-Suite, I use the former with excellent Outlook usage.. Chat functions or messages are easy and can be linked to a client or user and sometimes are a better way to record the customer record that on ordinary business email.

I have only needed to contact the support team a few times but each time has been very quick and a swift resolution.

I have used some of the automated marketing features and it is definitely something that I will utilise more with any web info request funnelled to Zoho.

Inconvénients

The UI can look a bit plain for some if you do not know how to customise. Downloading or collating data is not always straight forward. This is also to be said about uploading leads. It is not always clear which part of an upload has failed. However, when the upload does work it is a great time saver.

The search function is not that intuitive; I found sometimes unless you type in an exact match it does not return anything.

Avantages

Rate of adoption and ease of implementation especially with off-site users.

Inconvénients

The email integration with Zoho mail over third party systems (Microsoft Exchange and Google Gmail).