En savoir plus sur Highrise

Highrise est une solution CRM (Customer Relationship Management) pour les petites entreprises avec des fonctionnalités de gestion des contacts et des tâches. Le logiciel permet aux utilisateurs de suivre les communications avec les clients afin que les équipes puissent prendre connaissance du statut des transactions et des relations. Les contacts peuvent être importés dans Highrise depuis Outlook, Gmail et Excel et étiquetés de manière à pouvoir être organisés, filtrés et recherchés. Les utilisateurs peuvent également ajouter des notes et des commentaires aux coordonnées et utiliser des champs de données personnalisés pour les personnes et les entreprises. La fonctionnalité de gestion des tâches de Highrise permet aux utilisateurs de créer des tâches, d'afficher des tâches par entreprise, contact ou projet et d'ajouter des rappels aux projets. Les utilisateurs peuvent également partager des carnets d'adresses, stocker des e-mails importants, joindre des documents à des projets et contrôler les paramètres de confidentialité. Highrise fournit une fonctionnalité appelée "Good Morning", un assistant personnel virtuel qui aide les utilisateurs à organiser et à répondre aux activités imminentes qui demandent une attention particulière. Le logiciel se connecte à MailChimp afin que les utilisateurs puissent cibler et envoyer des campagnes d'e-mail marketing à leurs contacts. Le logiciel s'intègre également à d'autres outils tiers via une API (Application Programming Interface).
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Highrise - Prix

Highrise est disponible en version gratuite et propose un essai gratuit. La version payante de Highrise est disponible à partir de 24,00 $US/mois.

À partir de :
24,00 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Oui

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Highrise - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,5
Fonctionnalités
4,2
Simplicité
4,5
Support client
4,4
Vicki
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
4
Support client
0

4,5
Publié le 13/01/2016

A Database Program That Has Multiple Functions

Avantages

Before we began using Highrise, we thought that we were going to have to hire someone to create a database for us, then hire someone to maintain it. When we discovered Highrise, this solved our issues. We are an executive search firm, and Highrise allows us to keep track of every job candidate who sends us a resume. We have their contact information at our fingertips, and we can attach their resumes and any other pertinent info to their Highrise entry. We have also found it extremely useful to use the tags. In this way, we can differentiate our candidates by the type of work that they do, and also by what positions they have applied for in the past. If we are trying to reach out to someone with a financial background, we do a Highrise search using our financial tag, and everyone who has financial experience will come up in the search. We can even narrow it down to region, city, state or zip code. We like using the notes so that any of our team members who look at a Highrise entry can see if there's anything about a particular candidate another team member found notable during a phone conversation, for example. We also really like how integrated Highrise is with LinkedIn, because we use LinkedIn quite a bit.
There are a lot of features of Highrise that are automatic that help us a lot. For instance, as long as a person's profile in Highrise has their email address, we can forward emails to a dedicated Dropbox email and Highrise will automatically pick it up and add it to that person's Highrise profile.

Inconvénients

It's not very hard to overwrite an entry and you have to be careful when you are importing contacts from other software programs. It's time consuming when setting up the database to enter all of the data, however, Highrise has made it as easy as possible.

Bismark
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 07/03/2018

The most useful CRM I know. The features available are the most widely used. Powerful &...

I have been able to keep under control interactions with my customers regarding both sales and customer service. By using tasks, I never missed a follow up, an employee's birthday or anniversary. The software has given me a great sense of control and made it look simple.

Avantages

I have been running two companies for the last ten years out of Highrise CRM. PROS: Only useful features included. I use ALL the features in highrise and feel that nothing is lacking. I can do sales, customer service out of the same database for two companies. The tags structure allows me to segment my contacts like no other system I have ever tried. The ability to now send mass emails to segments of or my entire database is extremely useful. The ability to create custom fields and then be able to search by them as well is simply amazing. Task management is very simple in Highrise, perhaps, the most intuitive I have ever seen. Deals and the search capabilities are the icing on the cake, but what truly sets this CRM apart from all its competition is how simple it is to use. You can start using it immediately. No videos to watch or learn. The system is that intuitive. I highly recommend this CRM to anyone running a small to mid size business.

Inconvénients

From my perspective there are only two "cons" regarding Highrise. The first is the absence of a calendar, and second the inability to establish "relationships" between different objects in the database.

Blake
  • Secteur d'activité : Exploitation minière et métaux
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/11/2019

Great lightweight CRM software

Great! Store hundreds of contacts in a cloud based database and easily zip through them. They can be tagged however you imagine. The problem is that it takes a lot of time at the end of the day/week/month/cycle to go through and categorize them. I wish there were more automated workflows.

Avantages

If you're ever skeptical that you need a heavy piece of software like Salesforce or Microsoft's CRM, you're probably right. This is lightweight, zippy, and constantly has new features that are coming out from the team behind Basecamp.

Inconvénients

I wish there was an easier way to remind me of my follow ups. I don't like manually having to set the next follow up date. There's still a lot of human involvement in the software.

Alternatives envisagées 

Zoho CRM et Zendesk Suite

Pourquoi passer à Highrise

Pricing and demo -- the sales folks showed us how we could easily fit it into our ongoing operation and that sold management on its ease of use.
selena
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
3
Support client
0

4
Publié le 08/10/2019

Great Price and Great functionality - Hard to Navigate at first

Highrise has a computer and phone app which makes it super convenient for checking tasks when you're away from your desk. I love the many options you get when you use the software, The emailing system could be better, but honestly it gets the job done for the price. You can save templates and store databases as well. Its a great system.

Avantages

You have a lot of options with Highrise. You can send mass emails, store databases, assign tasks to employees, set reminders, and more! Great task manager in my opinion.

Inconvénients

The UI is hard to navigate at first. The tabs on the side are simple enough to understand, but I definitely think it could be organized and maybe explained a little better. But I have tried similar software and they have similar issues. Still this is my favorite.

Alternatives envisagées 

Jira et monday.com

Pourquoi passer à Highrise

Price and familiarity
Ivan
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 11/02/2018

Highrise packs a lot of power for a great price

It's not sales force, but as a CRM tool it's got to be one of the better priced options considering the features.

Avantages

I love Highrise. It offers great tagging with the ability to filter companies by tag and include employees of those companies (so you don't have to tag all employees). You can use it for broadcast email, although the bounce and spam rates are pretty tight to know you off the system. It will auto record all emails sent to clients using a BCC to highrise feature so you can store all interactions and make them available across all employees. You can add custom fields as well for mail merge. The desktop UX is great. The mobile UX is OK. The mobile apps are getting better. That's the main thing I like, they announce new features and functions routinely and it's getting better all the time.

Inconvénients

I noticed that the broadcast email bounce signals were too tight the first time I used it. I sent something out to all my clients, but I work with restaurants and some email addresses were dead and they shut me down temporarily. Real email tools won't be so stringent. Could have improved since that effort as that was when it first came out.

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